Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Very informative and courteous.and patient. Answered all my questions and solved them 10 plus”

Posted 1 year ago

Dear Patsy, Thank you for reaching out to us and sharing your positive experience with our customer care team. We're thrilled to hear that you found our representative to be informative, courteous, patient, and helpful in addressing your questions and concerns. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and ensure that our customers' needs are met to the best of our abilities. We're glad to know that our representative was able to assist you effectively and resolve your inquiries to your satisfaction. Your feedback is highly appreciated, and we'll make sure to pass along your kind words to the team member who assisted you. It's our goal to deliver top-notch service and provide the information and support our customers need. Thank you for choosing Snow Joe + Sun Joe. We truly value your feedback and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great. Very knowledgeable & helpful.”

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Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us and for your kind feedback. We're glad to hear that you had a great experience with our customer care team and found them to be knowledgeable and helpful. We take pride in providing excellent customer service and ensuring that our customers' needs are met. We strive to have a knowledgeable and supportive team who can assist you with any questions or concerns you may have. Your satisfaction is our top priority, and we appreciate you taking the time to let us know about your positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We value your business and look forward to serving you again in the future. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Called because my power washer wasn’t working. Ended up replacing the unit under warranty”

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Posted 1 year ago

Dear Anthony, Thank you for reaching out to us regarding your power washer issue. We're sorry to hear that you encountered difficulties with the unit, but we're glad that we could assist you under warranty. We stand behind the quality of our products and aim to provide the best customer service possible. We understand the importance of having a reliable power washer and want to ensure that you have a positive experience with our brand. We appreciate your patience and cooperation throughout the process of replacing your unit. If you have any further questions or need assistance with your new power washer, please feel free to contact us. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Amazing service and support”

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Posted 1 year ago

Dear Jas, Thank you for your kind words and feedback. We're thrilled to hear that you had an amazing experience with our service and support team. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and support to ensure your satisfaction. It's great to know that our efforts have made a positive impact on your experience. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help in any way we can. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer care!”

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Posted 1 year ago

Dear Robert, Thank you for your kind words and for taking the time to share your positive feedback with us. We're delighted to hear that you had an excellent experience with our customer care team. At Snow Joe + Sun Joe, we prioritize providing exceptional customer care to ensure that all your needs are met. It's wonderful to know that our efforts have made a positive impression on you. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Your representative Jessie was terrific! Understood the issue and was very patient with me getting all the info needed pulled together .. including a picture. Registered product warranty and ordered me a replacement that arrived in 2 days!! It is perfect. Highly recommend .”

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Posted 1 year ago

Dear Karen, Thank you for reaching out to us and sharing your positive experience with our representative, Jessie. We're thrilled to hear that he provided you with terrific service and was able to assist you effectively. At Snow Joe + Sun Joe, we strive to provide exceptional customer care, and we're glad to know that Jessie understood your issue and was patient in guiding you through the process. It's also great to hear that you received a replacement quickly and that it is working perfectly for you. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback. Thank you for choosing Snow Joe + Sun Joe. We value your satisfaction and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I'm very impressed with your warranty and the representation I last worked with, the one who approved the warranty replaced. I don't think it's fair to leave a perfect review yet because the process isn't done yet, I haven't received the replacement pressure washer yet so, as soon as I do and the process is complete, I'm happy to leave a stellar review.”

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Posted 1 year ago

Dear Justin, Thank you for reaching out to us and sharing your feedback regarding our warranty and the representative you worked with. We appreciate your kind words and are glad to hear that you have been impressed so far. We completely understand your perspective on leaving a review after the process is complete, and we appreciate your willingness to provide a stellar review once you have received the replacement pressure washer and the entire process is finalized. Your satisfaction is important to us, and we want to ensure that you have a seamless experience from start to finish. Rest assured, we are committed to completing the process promptly and delivering the replacement pressure washer to you as soon as possible. Should you have any further questions or require any assistance, please don't hesitate to reach out to us. Thank you for your patience and understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“This experience is so much better than the previous experience. I bought an 8" battery operated Chain Saw in late March. It did NOT work. I called to get HELP. Customer Service & Technical support was terrible, to say the least. They offered NO suggestions to check out the saw. They did not have a replacement for the product. But I could have bought it at Home Depot or HSN. Finally, they are going to replace the product with a 10" Chain Saw. They will send it to me when I get back from vacation at the end of this month. Then I can return the nonworking product. Meanwhile, I paid for something that does not work. Hope for the best.”

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Posted 1 year ago

Dear Linda, Thank you for bringing this matter to our attention, and we apologize for the inconvenience you have experienced with your previous purchase. We understand your frustration and want to assure you that we take your feedback seriously. We are sorry to hear about the difficulties you encountered with our customer service and technical support teams during your initial interaction. This does not align with the level of service we strive to provide, and we sincerely apologize for any inconvenience caused. We have taken note of your feedback and will address it internally to ensure that we improve our support processes and provide better assistance in the future. We are glad to hear that a replacement for your 8" battery-operated Chain Saw has been arranged and that you will be receiving a 10" Chain Saw instead. We understand that you have concerns about paying for a non-working product, and we apologize for the inconvenience caused. Rest assured that we will process the replacement as soon as you return from your vacation at the end of this month. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us. We want to make sure that you are completely satisfied with your Snow Joe + Sun Joe experience. Thank you for your understanding and patience. We look forward to resolving this matter and providing you with a working product. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It was an outstanding experience. I was looking around for the best detacher and saw a lot of positive review for this one. I was excited to receive it finally so I can get my lawn ready for the season. Sadly, the equipment broke while using it, I contacted Sun Joe and asked if I could purchase a replacement part for it. Since it was still under warranty, the customer service representative didn’t even hesitate with replacing my unit. The process was fast and for that I am a forever Sun Joe/Snow Joe customer. Thank you so much. Now my lawn is GREENER than my neighbor’s.”

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Posted 1 year ago

Dear Aprillyn, Thank you for reaching out to us and sharing your outstanding experience with Sun Joe + Snow Joe customer service! We're thrilled to hear that you had a positive experience and that we were able to assist you promptly. We understand how important it is to have reliable equipment for maintaining your lawn, and we apologize for the inconvenience caused by the initial unit breaking. However, we're glad that our customer service representative was able to address your concern and provide a quick resolution by replacing the unit under warranty. We appreciate your loyalty as a Sun Joe + Snow Joe customer and are delighted to hear that your lawn is now greener than your neighbor's. We strive to provide high-quality products and exceptional customer service, and your satisfaction is our ultimate goal. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Sun Joe + Snow Joe. We truly value your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had an issue with the pressure washer. Customer service is sending a replacement once I send back the non working system. I would think it would have been better to send the new unit first, them I could place the broken system in the box that was received. If a customer does not send the old system back, then charges can occur. Incentive for the return. Otherwise very happy with customer service.”

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Posted 1 year ago

Dear Al, Thank you for reaching out to us and sharing your feedback regarding your recent experience with our customer service team. We appreciate your understanding and are glad to hear that overall, you are happy with the service provided. We apologize for any inconvenience caused by the process of sending back the non-working pressure washer before receiving the replacement. Our standard procedure is to receive the faulty unit first to ensure a smooth transition and accurate processing of the replacement. This helps us maintain quality control and ensures that the replacement unit is in proper working condition before it is sent to you. However, we understand your suggestion about sending the new unit first and providing a return label for the non-working system. While we currently follow our existing process, we appreciate your feedback and will take it into consideration for future improvements. Your satisfaction is important to us, and we constantly strive to enhance our customer experience. If you have any further questions or concerns regarding the return process or if there's anything else we can assist you with, please feel free to let us know. Thank you for your understanding and for choosing our products. We appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I purchased a water hose. It started leaking within six months of use. The device has a two year warranty. Multiple back-and-forth emails before I received a response. Three weeks have gone by I still have not received my replacement hose. I tried to reach out to customer service. Did not receive a response. But was offered to complete the following survey. I still have not received my replacement water hose.”

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Posted 1 year ago

Dear Patricia, Thank you for sharing your feedback with us. We sincerely apologize for the delay and inconvenience you have experienced regarding your warranty replacement hose. We understand your frustration and we want to assure you that we take your concerns seriously. Please know that we successfully process a replacement for the hose, please expect the replacement within 3-5 business days. We apologize for any miscommunication or lack of response you may have experienced when reaching out to our customer service. This is not the level of service we strive to provide, and we apologize for falling short of your expectations. We appreciate your patience and understanding as we work to address this situation. If there is anything else we can do to assist you please don't hesitate to contact us directly. Your satisfaction is important to us, and we want to ensure that we make things right. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful and knowledgeable. Very phone courteous. Took the time necessary to solve the problem. Much appreciated.”

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Posted 1 year ago

Dear Mark, Thank you for your kind words! We're delighted to hear that our customer service representative was helpful, knowledgeable, and courteous during your interaction. We strive to provide exceptional support and ensure that our customers' concerns are addressed promptly and effectively. We appreciate your patience and understanding as our representative took the necessary time to solve the problem you encountered. Your satisfaction is our top priority, and we're glad that we were able to assist you. If you have any further questions or require any additional assistance, please don't hesitate to reach out to us. We're here to help! Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They listened (very important) professional and polite”

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Posted 1 year ago

Dear Valued Customer, Thank you for your kind feedback! We're thrilled to hear that our team provided you with attentive and professional assistance. We believe that listening to our customers is essential in delivering the best possible support. If you have any further questions or need any additional help, please feel free to reach out to us. We're always here to assist you. Thank you for choosing Snow Joe + Sun Joe. We value your business and appreciate the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The associate was very helpful. I am still waiting for the mailing label and an answer to my question - will SunJoe cover my mailing costs?”

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Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive feedback about the helpfulness of our associates. We're glad to hear that you had a positive experience with our customer service team. Regarding your question about the mailing costs, we apologize for any confusion. As part of our commitment to excellent customer service, we are happy to provide a prepaid return label to cover the cost of returning your item. We understand the importance of a hassle-free return process, and we want to make it as convenient as possible for you. Rest assured, we have sent you the prepaid return label so you can easily return the item. Additionally, we will keep you updated throughout the process of your warranty claim to ensure you have all the necessary information. If you have any further questions or concerns, please don't hesitate to let us know. We're here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to resolving your issue promptly. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Thank you.”

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Posted 1 year ago

Dear Juan, You're very welcome! We're glad to have been of assistance to you. If you have any further questions or need any additional support, please don't hesitate to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had to repair or replace a SnowJoe mower as it didn't work. Christian Gonzales was very helpful and gave me instructions to follow in order to return my non-working unit and receive a replacement. I was surprised at the cooperation I received.”

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Posted 1 year ago

Dear Kay, Thank you for reaching out to us and sharing your positive experience with Christian from our team. We're delighted to hear that he provided you with helpful instructions and assisted you in resolving the issue with your lawn mower. At Snow Joe + Sun Joe, we are committed to providing excellent customer service and ensuring that our customers have a smooth and satisfactory experience. We're glad to hear that Christian was able to guide you through the process of returning the non-working unit and arranging a replacement for you. We appreciate your feedback and value your satisfaction as our customer. If you have any further questions or need any additional assistance, please don't hesitate to reach out. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had two recent interactions. One was about my brand new lawn mower that showed up repackaged in a brown box, either a return by other customer or a refurb sent to me for a purchase of a brand new unit. All I was offered was 6 months warranty extension which I still find unacceptable. Or to further inconvenience me and deal with a whole return process and having to wait weeks before having a lawn mower in summer. That interaction I would rate as a zero star if I could. The second was about 2 of my batteries that stopped working. I was lucky to have an understating rep on the call and that was dealt with quickly and in the very efficient experience I have always had with sunjoe. I would give that interaction a 5. Average of bought would be 2.5 so I rounded that up to a 3 start because of how bitter I still am about receiving”

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Posted 1 year ago

Dear Pierre, We sincerely apologize for the issues you experienced with your recent interactions. We understand that receiving a repackaged lawn mower and the inconvenience it caused is frustrating, and we apologize for any disappointment it may have caused you. Our aim is to provide brand-new products to our customers, and we regret any inconvenience caused by this situation. We acknowledge that the warranty extension offered may not have met your expectations, and we apologize for any dissatisfaction. On the other hand, we are glad to hear that your second interaction regarding the battery issue was handled efficiently and to your satisfaction. We appreciate your positive feedback in that regard. We truly value your feedback, as it helps us identify areas where we can improve our products and services. We will take your comments into consideration as we strive to enhance our customer experience and ensure the highest level of satisfaction for all our customers. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us. We are here to help. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I received excellent customer service with Michelle E. She efficiently remedied the the situation concerning a hose.”

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Posted 1 year ago

Dear Linda, Thank you for reaching out to us and for sharing your positive experience with Michelle from our customer service team. We're thrilled to hear that she provided you with excellent service and efficiently resolved the issue with your hose. We strive to deliver exceptional customer service, and we're glad that Michelle was able to assist you promptly and effectively. We appreciate your feedback, as it helps us ensure that we are meeting and exceeding our customers' expectations. If you have any further questions or need any additional assistance, please feel free to reach out to us. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words about our customer service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I’ve already did this! My customer service guy was great. He easily answered my questions.”

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Posted 1 year ago

Dear Bonnie, Thank you for reaching out to us and for letting us know about your positive experience with our customer service representative. We appreciate your feedback and are glad to hear that your questions were answered promptly and effectively. We strive to provide excellent customer service and ensure that our representatives are knowledgeable and helpful. We are delighted that your interaction with our customer service team was a positive one. If you have any further questions or need any additional assistance, please don't hesitate to contact us. We are here to help and provide support whenever you need it. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words about our customer service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My representative who helped me register my warranty was very pleasant to work with she helped me till the process was finished.”

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Posted 1 year ago

Dear Dawn, Thank you for taking the time to leave us a review. We're delighted to hear that your experience with our representative during the warranty registration process was pleasant and satisfactory. At Snow Joe + Sun Joe, we strive to provide exceptional customer service, and it's wonderful to know that our representative went above and beyond to assist you until the process was successfully completed. We believe that every interaction with our customers should be positive, and we're thrilled that we could meet your expectations. If you have any further questions or require additional assistance, please feel free to reach out to our customer care team. We're always here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews