Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

“Great service from Romel Mendoza :)”

Posted 1 year ago

Dear Jim, Thank you for sharing your positive experience with our customer service representative, Romel Mendoza. We're thrilled to hear that Romel provided you with great service and made your experience prompt and easy. We understand the importance of efficient and helpful customer service, and we're glad that Romel was able to meet your expectations. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help! Thank you for choosing Snow Joe + Sun Joe. We value your support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very responsive and helpful. GrrT customer service .”

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Posted 1 year ago

Dear John, Thank you for taking the time to share your positive experience with our customer service representative, Christian. We're thrilled to hear that Christian provided prompt and helpful assistance and that you received your replacement hose smoothly. At Snow Joe + Sun Joe, we strive to deliver excellent customer service and ensure that our customers' needs are met promptly and efficiently. We appreciate your kind words and are glad to have provided you with a great customer service experience. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We're here to help! Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I already left a review”

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Posted 1 year ago

Dear John, Thank you for your feedback. We value your time and appreciate that you have already taken the effort to share your feedback with us. Please rest assured that we have taken note of your review and appreciate your input. If you have any further concerns or if there is anything else we can assist you with, please don't hesitate to reach out to our customer care team. We are here to ensure your satisfaction and address any additional questions or issues you may have. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I bought a 25 ft.garden hose. It sprung a leak within 2 weeks of use . MJ was my customer service provider. They got the hose replaced quickly.”

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Posted 1 year ago

Dear Marcia, Thank you for sharing your feedback regarding your recent purchase of our 25 ft. garden hose. We apologize for the inconvenience caused by the leak you experienced within just two weeks of use. However, we're glad to hear that MJ from our customer service team was able to promptly assist you in getting a replacement. We appreciate your patience and cooperation during the replacement process, and we're pleased to know that MJ was able to address your concerns and ensure a swift resolution. If you have any further questions or require any assistance, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My water unexpectantly began leaking badly at the connection to the faucet (underneath the blue rubber). When I asked for a replacement, all I had to do was provide pictures. I immediately received my replacement and my warranty is still good. Service was fast and polite and I received my new water hose just days later. THANK YOU!!!”

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Posted 1 year ago

Dear Sheila, Thank you for sharing your positive experience with our customer service team. We're sorry to hear about the issue you encountered with your water hose, but we're glad to know that our team was able to provide a quick and satisfactory resolution. At Snow Joe + Sun Joe, we understand the importance of efficient and hassle-free customer service. We appreciate your cooperation in providing the necessary pictures for the replacement process, and we're pleased to hear that you received your new water hose promptly. We value your satisfaction, and we're grateful for your trust in our warranty policy. Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe products. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Quick easy warranty response. Excellent service.”

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Posted 1 year ago

Dear David, Thank you for sharing your positive experience with our warranty service. We are delighted to hear that your warranty claim was handled quickly and efficiently, providing you with excellent service. At Snow Joe + Sun Joe, we strive to make the warranty process as smooth and hassle-free as possible for our valued customers. Your satisfaction is our top priority, and we are committed to delivering prompt and reliable support whenever it's needed. We appreciate your feedback and thank you for choosing our products. If you have any further questions or require assistance in the future, please don't hesitate to reach out to our customer care team. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sunjoe snowjoe Very honorable customer service..they care about their customers...and they honor their product warranty better than any American made company....HATS OFF TO THEIR CUSTOMER SUPPORT TEAM!!!”

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Posted 1 year ago

Dear Austin, Thank you for your kind words and positive feedback! We're happy to hear that you had a great experience with our customer service team. At Snow Joe + Sun Joe, we take pride in providing excellent support to our customers and honoring our product warranty commitments. Your satisfaction is our top priority, and we're delighted to know that our efforts have met your expectations. If you ever need further assistance or have any questions, please feel free to reach out to us. We're here to help! Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“He was very good”

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Posted 1 year ago

Dear Carl, Thank you for your positive feedback! We're glad to hear that you had a good experience with our customer service representative. Providing excellent support is important to us, and we appreciate your recognition of our team member's efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I bought several of the Sprinklers for a couple houses and 2 of them quit working. The Customer service rep was terrific and they replaced both of my sprinklers without hesitation. Great Company!!!”

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Posted 1 year ago

Dear Ken, Thank you for taking the time to share your experience with us. We're thrilled to hear that you are satisfied with our customer service and that our team was able to assist you promptly with the issues you encountered with your sprinklers. At Snow Joe + Sun Joe, we strive to provide excellent customer service and stand behind the quality of our products. We're glad to hear that our representative was able to help you and that we were able to replace your malfunctioning sprinklers without hesitation. We appreciate your kind words and your support. If you have any further questions or need any assistance in the future, please feel free to reach out to us. We're here to ensure that you have a positive experience with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I wasn’t happy with the product because I had only used the hose about 6 times. However, my experience with getting getting the product registered and in turn giving the info for a replacement was handled with knowledge, and the advisor that looked after me was professional and pleasant.”

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Posted 1 year ago

Dear Michelle, We apologize for the dissatisfaction you experienced with our product. We are glad to hear that your experience with getting the product registered and initiating a replacement was handled with knowledge and professionalism. Providing excellent customer service is our priority, and we are pleased that our advisor assisted you in a professional and pleasant manner. Your satisfaction is important to us, and we are committed to addressing any issues or concerns you may have. If there's anything else we can do to improve your experience or if you have any further questions, please do not hesitate to reach out to us. Thank you for your support and for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Warranty claim handled quickly and easily.”

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Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive feedback regarding the handling of your warranty claim. We're delighted to hear that our team was able to assist you promptly and make the process easy for you. At Snow Joe + Sun Joe, we value our customers and their satisfaction is our top priority. We're glad that we could meet your expectations in this regard. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Hi Sun/Snow Joe, I recently called in b/c one of the parts on my pressure washer suddenly snapped off due to rust/corrosion. When I called in the gentleman was super nice and helpful- I have no complaints there- and he quickly offered to send me a new replacement part, but...I wasn't sure that he completely understood WHICH part I was referring to, as he kept referring to it as the 'wand'. Then when I got a confirmation email, it showed the actual part that he placed the order for, I was correct- he sent the handle of the power washer, not the long metal tube, that the tips attach to- which is what actually failed. So I snapped a few pics and responded to the form letter showing what was actually in need of replacement- but still haven't gotten a response yet.”

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Posted 1 year ago

Dear Joshua, Thank you for reaching out to us and providing your feedback. We apologize for the confusion regarding the replacement part for your pressure washer, and we appreciate your patience throughout the process. We are glad to hear that our customer service representative was nice and helpful during your call. However, we understand your concern about the misunderstanding regarding the specific part you needed. We apologize for any inconvenience caused by the incorrect order placement. We have taken note of your response to the confirmation email, along with the attached pictures showcasing the actual part that requires replacement. Please expect a call today from one of our team to correct this. We apologize for any delay in our response and want to assure you that we are committed to resolving this issue for you. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you and ensure that you have a positive experience with Snow Joe + Sun Joe. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Currently own two Snow Joe products. Both are great. Had an issue with the most recent purchase, and contacted Snow Joe asking about replacement parts. The customer service was excellent. Went above and beyond to understand my issues and the staff were thoroughly professional throughout. With customer service like this backing up their products I would definitely purchase from them again.”

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Posted 1 year ago

Dear Valued Customer, Thank you for sharing your positive experience with us. We are thrilled to hear that you currently own two Snow Joe products and that both have been great for you. We appreciate your trust in our brand. We apologize for the issue you encountered with your most recent purchase, but we are glad that our customer service team was able to provide excellent assistance. At Snow Joe + Sun Joe, we strive to deliver exceptional customer service, and we are delighted that our team went above and beyond to understand your concerns and provide professional support. Your kind words about our staff's professionalism and dedication mean a lot to us. We value your satisfaction and are committed to ensuring that our customers have a positive experience with our products and services. If you have any further questions or need any additional support, please do not hesitate to reach out to us. We are here to help and look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I missed something in my instructions on my new pressure washer and damaged the unit. I decided to call and see what I needed to do to fix the unit and they kindly replaced the unit with a new one!”

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Posted 1 year ago

Dear Tim, Thank you for reaching out to us and sharing your experience. We're sorry to hear about the issue you encountered with your new pressure washer, but we're glad that our customer service team was able to assist you and provide a solution. We strive to provide excellent customer service and ensure our customers have a positive experience with our products. We appreciate your understanding and cooperation in reaching out to us when you realized there was an issue. We're delighted to inform you that we have processed a replacement for your damaged unit, and a new pressure washer will be sent to you. We hope this resolves the problem and allows you to continue using our product without any inconvenience. If you have any further questions or need any assistance, please don't hesitate to contact us. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“When we had problems getting our Sun Joe to use the soap, the person from Sun Joe was more than helpful. Since it was still under warranty, they sent us a replacement as soon as we returned the old one. Very pleased. Thank you”

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Posted 1 year ago

Dear Frank, Thank you for sharing your positive experience with our Sun Joe customer service team. We're delighted to hear that we were able to assist you promptly and provide a satisfactory solution to the problem you encountered with your Sun Joe product. We always strive to ensure customer satisfaction, and it's great to know that you were pleased with the support you received. Sending you a replacement under warranty after returning the faulty unit is part of our commitment to providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My hose got a leak and I called and they replaced it. Very good customer service. They sent a new hose in less than a week. Would definitely recommend this company.”

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Posted 1 year ago

Dear Phyllis, Thank you for taking the time to share your positive experience with our customer service team. We're thrilled to hear that you were satisfied with the assistance you received when your hose developed a leak. It's great to know that we were able to promptly address your issue and send you a replacement hose in a timely manner. We appreciate your recommendation and the trust you have placed in our company. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“HI sorry to see the hose leak, i spoke to customer care, ask me for picture, with less tha a week i received the new hose, great service, stand behind product , need more good people like snow Joe”

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Posted 1 year ago

Dear Haniff, Thank you for sharing your positive experience with our customer care team. We apologize for the inconvenience caused by the hose leak, but we're glad to hear that our team was able to promptly assist you. Our goal at Snow Joe + Sun Joe is to provide excellent customer service and stand behind our products. We appreciate your patience in providing the requested pictures, which allowed us to quickly address the issue and send you a replacement hose within a week. We value your kind words and feedback, and we're committed to continuing to provide the best possible service to our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I purchased an SPX3000 pressure washer in October, 2022. It recently stopped working. I contacted Sun Joe for customer support. The response was probably the best I have ever experienced. The short version is they paid the shipping cost to return it, and then sent me a brand new unit! I couldn't be more a more satisfied customer.”

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Posted 1 year ago

Dear Ronald, Thank you for taking the time to share your positive experience with our customer support team. We're thrilled to hear that we were able to provide you with outstanding service and resolve the issue with your SPX3000 pressure washer. At Snow Joe + Sun Joe, we strive to ensure customer satisfaction, and we're delighted that our team went above and beyond to assist you. It's great to know that we were able to arrange the return and swiftly send you a brand-new unit at no additional cost. Your satisfaction is our top priority, and we're grateful for your kind words and recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you for choosing Snow Joe + Sun Joe. We appreciate your support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Spray nozzles were missing”

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Posted 1 year ago

Dear Scoot, We apologize for the inconvenience caused by the missing spray nozzles in your recent purchase. We understand how important it is to have all the necessary components for your product to function properly. Unfortunately, the part which is missing is currently out of stock. We understand how frustrating this can be, and we want to make sure that you are taken care of. We can place you on a waitlist and notify you once this part is back in stock. Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I called because I bought an aluminum water hose that became defective. I had to call a few times because I didn’t have model number and serial number but on the 3rd call I was able to text the receipt from QVC to person helping me and she helped register the hose I had purchased that was defective and then replaced the defective hose with a new one which I received today. Yay”

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Posted 1 year ago

Dear Carolyn, Thank you for reaching out to us and sharing your recent experience. We apologize for any inconvenience you faced during the initial calls, but we're glad our customer service representative was able to assist you in resolving the issue with your defective aluminum water hose. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers receive prompt assistance with their concerns. We appreciate your patience and cooperation in providing the necessary information, such as the model number and serial number, to help us identify your purchase accurately. We understand the importance of having a fully functional product, and we want to ensure your satisfaction as our valued customer. We're delighted to hear that you have received the new hose today. We hope it meets your expectations and serves you well. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. We're here to assist you. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews