Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.59

4.6 Rating 1,245 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Metrics

Info

4.6

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service from represent by phone. My email was ignored by sunjoe and never got an answer back.”

Helpful Report

Posted 1 year ago

Dear Joe, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with our email communication. We strive to provide excellent service across all channels, and it's disheartening to hear that your email inquiry was overlooked. We appreciate your patience and understanding during this time. If there is anything specific you would like assistance with, please let us know, and we'll do our best to address your concerns promptly. We value your business and hope to make your future experiences with Snow Joe + Sun Joe more satisfactory. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service”

Helpful Report

Posted 1 year ago

Dear James, Thank you for your review! We appreciate your kind words about our customer service. Providing great customer service is one of our top priorities, and it's rewarding to know that we met your expectations. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great, customer service representative was very professional and helpful.”

Helpful Report

Posted 1 year ago

Dear Linda, Thank you for your review! We're delighted to hear that our customer service representative provided you with professional and helpful assistance. We strive to deliver excellent customer service, and it's always gratifying to know when we meet that goal. If you have any further questions or need any additional support, please feel free to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Needed customer service help. Fast and responsive to problem. Exceeded expectations.”

Helpful Report

Posted 1 year ago

Dear Greg, Thank you for taking the time to share your positive experience with our customer service team. We're glad to hear that we were able to exceed your expectations and provide you with fast and responsive help. If you need any further assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Patient and helpful”

Helpful Report

Posted 1 year ago

Dear Jim & Ann, Thank you for taking the time to share your feedback! We're delighted to hear that our team provided you with patient and helpful service. We believe in assisting our customers every step of the way, and it's great to know that we met your expectations. Your satisfaction is our priority, and we appreciate your kind words. If you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent service. Friendly and professional. Resolved my issue quickly with excellent knowledge. Definitely improved my already favorable opinion of Sun Joe as a company.”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you for your wonderful review! We are thrilled to hear that you had an excellent experience with our customer service team. Providing friendly and professional service while resolving your issue quickly is always our goal, and we're glad to know that we exceeded your expectations. Your kind words and positive feedback mean a lot to us, as we constantly strive to improve and provide the best possible experience for our customers. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great responsive service quickly getting replacement part”

Helpful Report

Posted 1 year ago

Dear John, Thank you for your review! We're delighted to hear that you had a great experience with our customer service team. We strive to provide responsive and efficient service to our valued customers, and we're glad that we were able to quickly get you the replacement part you needed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“very pleasant”

Helpful Report

Posted 1 year ago

Dear Brad, Thank you for your review! We're glad to hear that you had a very pleasant experience with our team. Providing excellent customer service is important to us, and we're pleased to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service stands behind their product!”

Helpful Report

Posted 1 year ago

Dear Andrea, Thank you for your review! We're delighted to hear that you had an excellent customer service experience and that our team stood behind our product. We take pride in providing top-notch support to our customers and ensuring their satisfaction. If you have any more questions or need assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Wonderful experience. Good people who care and answer all questions..”

Helpful Report

Posted 1 year ago

Dear Clint, Thank you for sharing your positive experience with us! We're thrilled to hear that you had a wonderful experience with our team and found them to be caring and attentive to all your questions. Providing excellent customer service is one of our top priorities, and we're glad we could meet your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I reached out to Sun Joe customer service for a broken ejector flap on my new detacher and scarifier. Christine help me with my issue. She took her time and provided me information on the warranty. Unfortunately there was no replacement part but instead Christine suggested I will be getting a whole new detacher and scarifier if I agreed. I am so satisfied with her customer service and Sun Joe’s warranty. Thank you for taking care of my issue. Well done Christine and Sun Joe. Another satisfied customer.”

Helpful Report

Posted 1 year ago

Dear Ean, Thank you for sharing your positive experience with our customer service team and for acknowledging Christine's exceptional assistance. We're delighted to hear that she provided you with the information you needed regarding the warranty and offered a solution by arranging a replacement for your detacher and scarifier. At Snow Joe + Sun Joe, we strive to provide excellent customer service and stand behind our products with a strong warranty. It's wonderful to know that we were able to address your issue and leave you as another satisfied customer. If you have any further questions or need any assistance in the future, please feel free to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service and great warranty”

Helpful Report

Posted 1 year ago

Dear John, Thank you for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience with our customer service and that our warranty met your expectations. Providing excellent service and standing behind our products is something we take great pride in. If you have any further questions or need any assistance, please don't hesitate to reach out. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The service was excellent. I was very pleased.”

Helpful Report

Posted 1 year ago

Dear Richard, Thank you for your feedback! We're delighted to hear that you were pleased with our service. Providing excellent customer service is one of our top priorities, and we are thrilled to know that we met your expectations. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Product was used for only handful of times and it gave up . Not happy with the product . Warranty is only for 2 years but one must also consider number of times used.”

Helpful Report

Posted 1 year ago

Dear Sridhar, Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced with our product. We understand your disappointment, and we strive to provide products of the highest quality. Regarding the warranty period, it is based on time rather than usage frequency. However, we value your feedback and will take it into consideration as we continuously work to improve our products and customer experience. If there is anything specific we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. We are here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“2nd replacement for fiber jacket hose. Quick response with no hassles. Recommend using phone as email system seems backed up”

Helpful Report

Posted 1 year ago

Dear Roy, Thank you for your feedback. We're glad to hear that you had a quick and hassle-free experience with our replacement process for the fiber jacket hose. We appreciate your recommendation to use the phone for faster communication, and we apologize for any delays you may have experienced with our email system. Your satisfaction is important to us, and we're here to assist you with any further needs or questions. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Amazing! Fabulous warranty program.”

Helpful Report

Posted 1 year ago

Dear Tracie, Thank you for your kind words about our warranty program. We're thrilled to hear that you had an amazing experience with it. Your satisfaction is our top priority, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had a warranty claim on my pressure washer and in days they sent out a replacement. Very professional and friendly to talk to.”

Helpful Report

Posted 1 year ago

Dear Bob, Thank you for taking the time to write such a positive review about our customer service. We are thrilled to hear that we were able to address your warranty claim in a prompt and efficient manner and that you found our representatives to be professional and friendly. At Snow Joe + Sun Joe, we strive to provide the highest level of customer service possible, and we are pleased to hear that we met your expectations. Please do not hesitate to contact us in the future if you have any further questions or concerns. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The last agent I spoke to was very professional and understanding”

Helpful Report

Posted 1 year ago

Dear George, Thank you for taking the time to leave us a review! We're glad to hear that the last agent you spoke with provided professional and understanding service. We strive to provide excellent customer service to all of our valued customers, and it's great to hear that we were able to meet your expectations. Please do not hesitate to reach out to us in the future if you need any further assistance with our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Did not use. I was just too intimidated to mow. Funny I know, but I've never mowed a yard and I found someone who will mow for only 25.00.”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you for taking the time to provide feedback. We understand that our product may not be suitable for everyone's needs and preferences. We appreciate your honesty and hope that you find a suitable solution that meets your needs. If you have any questions or concerns in the future, please do not hesitate to contact us. We are always here to help in any way we can. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful and courteous.”

Helpful Report

Posted 1 year ago

Dear Marilyn, Thank you for taking the time to leave us a review. We're glad to hear that you found our customer service team helpful and courteous. Providing excellent service is one of our top priorities, and we're happy to hear that we were able to meet your expectations. If you have any further questions or concerns, please don't hesitate to contact us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,245 reviews