soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and good customer service”

Helpful Report

Posted 6 years ago

“One the worst online shopping experiences I've ever had. I order three items and arranged a delivery date. The delivery was confirmed and I had confirmation from the courier that they would deliver them on the right day. Delivery came, but only one of the three items. I've called the courier, who explained that they'd only been given the one item. I called Soak, who then said they'd ship our the two outstanding items straight away and we agreed a delivery date. I took the day off work to ensure someone was in when the delivery came. I waited all day - no delivery. I called the courier company to see if it was late or would come the next day and they reported that they had nothing to deliver. I called Soak to cancel the rest of the order. Appalling service, no apology.”

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Posted 6 years ago

“they didnt as myorder didnt turn-up”

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Posted 6 years ago

“No one replies to my e=mails or letters for ages if at all”

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Posted 6 years ago

“A wide range of great products, at very affordable prices.”

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Posted 6 years ago

“Radiators look stunning in the new kitchen and sitting room ,delivered in time ,instaled with no drama and heat up a treat”

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Posted 6 years ago

“Great service. Delivered to the date and time specified. Could not be happier with the service. Products received - excellent. as per pictures and specifications.”

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Posted 6 years ago

“Had to wait 6 weeks to get a refund on a returned item even though I called 3 times about it and each time someone was meant to get back to me but never did. I had to check my bank to find out the refund had been made did not even bother to let me know, so much for good customer service”

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Posted 6 years ago

“Really helpful sales team very knowledgeable and friendly giving great advice. Products were as expected and one return required as damaged however new one sent with no quibble. Brilliant experience and I recommend Soak.com”

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Posted 6 years ago

“The quality of your item was first class(but must say this your warehouse staff needs shaking up costing you a lot ,with their mistakes sending mismatch items out not once but twice on one order.) I would like to thank Dan for sorting problem out.William Beveridge”

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Posted 6 years ago

“Bye the quality of your goods (out standing)👍”

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Posted 6 years ago

“I ordered the 400mm Large Round Wall Mounted Head, Handheld & Thermostatic Mixer Shower Kit. Only part of the kit turned up. After chasing three times I am still yet to receive the hose and handheld shower. I have never once had a response from soak. Very poor customer service.”

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Posted 6 years ago

“While the products were good, the delivery service was atrocious and caused many stressful situations.”

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Posted 6 years ago

“As described, on time delivery, no hassle, great product.”

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Posted 6 years ago

“Paid for delivery but collected instead. Wasn’t offered a refund.”

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Posted 6 years ago

“Used Soak twice, both times toilet and cisterns smashed on arrival, also vanity unit cracked damaged, took forever to get replacement toilet and the line to get through was rubbish waited for over one hour! still waiting for a refund 15 days later after confirmation! will never use again shocking service.”

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Posted 6 years ago

“the delivery was on time very professional- placed in my garage floor. All was in good condition packages undamaged. friendly driver the quality of the goods was as expected up good standard.”

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Posted 6 years ago

“You didn't”

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Posted 6 years ago

“Good value products but warehousing and dispatch could be improved. Customer service is not always helpful.”

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Posted 6 years ago

“Delivered on time, Furniture is good quality and looks excellent now fitted.”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews