soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,916 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased these towel rails on behalf of our client who sourced them directly from you. Three towel rails are faulty. The screws supplied to fix them do not go in the thread on the towel rails. One towel rail had no screw thread at all to one fixing point. Our client is liaising with you directly on this. Also, we were offered a discount at point of purchase which was specified on your pro-forma. When we eventually got the VAT invoice we noticed the discount was not applied and we were charged the full amount. I have discussed this with someone in your company today and am awaiting a refund. Overall neither we or our client is happy so far. We hope the above can be resolved satisfactorily. Regards Peter Georgiou Mastertek Ltd”

Helpful Report

Posted 6 years ago

“You didn't.”

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Posted 6 years ago

“Still waiting for the cistern to be delivered as it has arrived smashed twice now”

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Posted 6 years ago

“Still waiting for the cistern to be delivered as it has arrived smashed twice now”

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Posted 6 years ago

“Bad communication. We waited for deliver all day at home No one came then when we called them they said items will deliver on Monday which we were away that week. Then we had to cancel all ordered. Also you can find same items on eBay cheaper”

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Posted 6 years ago

“Delivered on time”

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Posted 6 years ago

“Soak failed to deliver 3 Times in a row, which was upsetting. After 2 weeks I have just given up and ask for a full refund.”

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Posted 6 years ago

“Soak failed to deliver 3 Times in a row, which was upsetting. After 2 weeks I have just given up and ask for a full refund.”

Helpful Report

Posted 6 years ago

“I was happy with the radiator but very unhappy with the delivery service, paid extra for next day delivery but it failed to arrive, when called to find out why they didn’t know apologised and said that the delivery fee would be refunded and gave me the telephone number of the delivery company to find out what had happened. The radiator arrived two days after the original date which put my schedule out. I called to check if my delivery fee had been refunded and it hadn’t and that was rectified. First time using Soak not to sure if l would use again.”

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Posted 6 years ago

“detailed in the review”

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Posted 6 years ago

“I didn’t buy this but bought the Trent 600 mm sink unit.. I sent in a form last Friday detailing the damage on it when it was received. Soak emailed that I would receive a reply in 48 hours. I’m still waiting.... soak Dear , We have received your message And will contact you soon You filled the contact form on our site with the following info: Subject of your query: Damage Product code: 'Trent 600mm wall hung vanity' Order number: 2419386 Additional comments: Hi I received my Trent wall hung vanity last week but upon opening there are several bits of damage which I have photographed. The chipboard vase is cracked where the fixing has been tightened too much and a similar crack in the internal shelf.. I have taken photos. There are also no fixings or instructions as to how to secure the unit to the wall”

Helpful Report

Posted 6 years ago

“They have not responded to my complaint about the damaged unit. The unit is in poor condition with cracks but I would wish a replacement”

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Posted 6 years ago

“Better quality control of items despatched”

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Posted 6 years ago

“It did not make us happy. Your delivery subcontractor is useless. Their tracking system does not work. They did not advise us of the delivery day. Consequently they would arrive when we were out. They leave a number to call which always has a recorded message. The whole thing was a mess.”

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Posted 6 years ago

“Never replied to a single email and then sent damaged goods. Still no reply to my email of yesterday. Shocking.”

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Posted 6 years ago

“Damaged !!!”

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Posted 6 years ago

“Process for ordering was straight forward but the whole experience was a let down because of broken items delivered due to bad packaging”

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Posted 6 years ago

“The radiator itself is great - the valves failed and broke as soon as the plumber fitted them”

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Posted 6 years ago

“Product was fine. However, soak delivery was over a week later than specified. Emailed customer services and had no reply. Was about to get heavy handed about four days later and the radiator turned up. Thank goodness we only ordered a small towel radiator. Would never order with them ever again.”

Helpful Report

Posted 6 years ago

“Whilst the person I spoke to was very friendly and apologetic there was no follow up and I still haven't heard back from anyone. Really poor customer care, low quality products with numerous small defects. VERY unlikely I will ever be using Soak again (which is a shame as I was looking to get some new bathroom items from you) but this experience has left me very disappointed.”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,916 reviews