soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cabinet I ordered was faulty - there were splits in the back panel around the screws. I rang the customer care team who asked for photos of the problem to be emailed to them. This I did, but after a couple of days I chased them & was told the hadn't received them. I sent the pictures again, I even sent them individually still with no joy. It seemed rather convenient that they had not been received. I then rang them & the lady I spoke to confirmed the pictures had not been received & asked me to send them to a whatsapp number & she would check in around 10 minutes. I sent the photos via whatsapp & waited well over 10 minutes (I could see the photos had gone but the messages had not been read). This was a week after I had initially contacted soak & I was getting a little frustrated so I posted one of the pictures to their facebook page & I finally got a response. After a little confusion, I received a full refund but it should not have taken such a long time.”

Helpful Report

Posted 6 years ago

“Lovely radiators supplied. Also when we had to return some parts they accepted the return even though they were out of the return times.”

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Posted 6 years ago

“Prompt delivery with date and time options. Quality goods and needed a change due to colour but all quickly dealt with . Good customer service all rou d”

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Posted 6 years ago

“Cabinets OK but sink arrived smashed. Reported to Soak. After 9 days, still waiting for them to respond. Have tried phoning 10 times, hanging on for10 mins each time, sent 4 emails, cannot get any answer. Fitters have moved onto another job leaving shower room unfinished. Appalling service.”

Helpful Report

Posted 6 years ago

“The products and the prices were good, but communicating with customer services was very hard - and very expensive! the helpline charges a fortune, and communication via email almost impossible. I have recommended the site to friends but warned them about the above too.”

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Posted 6 years ago

“Quick service”

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Posted 6 years ago

“customer service needs improving. Emailed regarding a damaged bath but never had any reply...... had to make a number of phone calls to get a response.”

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Posted 6 years ago

“Really pleased with this vanity unit really well made very solid. Not been fitted yet,can’t wait to see it in place I’m sure it will look beautiful. Although delivery was prompt the driver was going to leave it outside, said he wasn’t allowed in customer houses. I explained I had no one to lift it in & it was going to rain so he lifted it onto the step for me.”

Helpful Report

Posted 6 years ago

“Helpful Staff on the end of a phone, good value for money, prompt delivery with notification of when delivery will arrive, helpful delivery staff. Good after sales service too. All good! Thank you!!”

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Posted 6 years ago

“product looks nice in use. early days though and took longer than promised to arrive. Let's hope it lasts!”

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Posted 6 years ago

“Nothing I received my order on time”

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Posted 6 years ago

“Fantastic customer service, especially when part of my order went missing.”

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Posted 6 years ago

“Everything was there without any damage. Arrived on time. Excellent service!”

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Posted 6 years ago

“The delivery arrangements were awful. I spoke to so many people and was promised call backs that didn’t happen. In the end I spoke to the delivery company myself and dealt with it. Not a great experience to be honest. I have since needed a shower valve and opted to order from an alternative supplier because of what happened. Shame because the products are good but it’s not worth the hassle.”

Helpful Report

Posted 6 years ago

“Extremely happy with the delivery, service & our column radiators - Thank you”

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Posted 6 years ago

“I’ve only scored 1 as there is no minus 1! We ordered our complete bathroom suite from Soak thinking it would all be taken care of by the experts - how wrong we were! Several items damaged (one item ordered 3 times and all 3 damaged - we gave up in the end). Can’t get through to anyone when you want to discuss the issues you’re having - customer service non existent. What a huge mistake it was to buy from Soak. No wonder they advise you not to arrange any tradesmen until you have received the items, they clearly know there is going to be a problem with something..... rubbish!”

Helpful Report

Posted 6 years ago

“On our original order we had a toilet but this was damaged so when I contacted them they immediately sent a new toilet. I got this within 5 days.”

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Posted 6 years ago

“had a large order , everything delivered on time and all good”

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Posted 6 years ago

“Very good and quick delivery of my gorgeous bathroom towel radiator.”

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Posted 6 years ago

“Excellent quick, efficient service. Excellent modern products reasonably priced. Thanks”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews