soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,916 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bathroom cabinets and vanity unit!”

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Posted 5 years ago

“Great price and quality products. Delivered on the date requested.”

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Posted 5 years ago

“Loved the screen and the service was wonderful”

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Posted 5 years ago

“Not happy as I had to get my Son to drill holes into the door for the handle. Asadvertised”

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Posted 5 years ago

“Terrible after sales customer service.”

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Posted 5 years ago

“I ordered, I called a week later because my order hadn't arrived, I was told the item I'd ordered was out of stock. I ordered elsewhere and then got a message that my order (That was out of stock) was being loaded onto a lorry for delivery. I said I wished to cancel because I'd had to order elsewhere now. Another week later I got an email offering me a partial refund. I replied saying I needed the whole amount I'd paid refunded. I've had no reply since so it looks like I'm going to have a fight on my hands to get my money refunded. Shambolic and not very customer service orientated is the impression I've got of this company!”

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Posted 5 years ago

“Very polite customer service with great knowledge on a wide range”

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Posted 5 years ago

“Staff friendly knowledgeable and helpful. Communication great; confirmation of order, informing me of when, times of delivery and even when delivered.”

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Posted 5 years ago

“Quality of goods competitive prices delivered on time”

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Posted 5 years ago

“They did not. 8 working days after ordering and still no delivery. Phoned customer services twice to be fobbed off the first time. Second i was advised they would look into it and send an email, still no email some 10 hours later. If they cant dispatch a small order efficiently and in a timely manor they do not deserve the order for £7000. Not impressed in any way and customer service team that dont seem to care and just want to get the customer off the phone.”

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Posted 5 years ago

“Soak let me down I paid £39.99 for next day delivery which never turned up for a further 24 hours without any contact from them until I contacted them but they still took the money very poor”

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Posted 5 years ago

“Great looking equipment but their staff really have no interest in you orbthe issues they have caused. Order not complete still waiting for answers”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Easy transaction and was able to collect. Wasn’t totally happy with my item but that’s another issue which I’m yet to resolve.”

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Posted 5 years ago

“You didn't, you guys suck.”

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Posted 5 years ago

“Lovely freestanding bath ordered, toilet etc. just disappointed by unit missed off order and after sales service.”

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Posted 5 years ago

“Waited for delivery on 3 occasions after paying for nominated day. Still haven’t received refund”

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Posted 5 years ago

“Reasonable pricing , on time delivery , delivery tracking and communication good”

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Posted 5 years ago

“Amazing service great product always before time wish u had an APP purchased 2 suites already and will keep buying as I fit around 5 bathrooms a month”

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Posted 5 years ago

“Item arrived with a “bow” and small damage to one of the corners Contacted customer services who offered a replacement but despite the original order being next day delivery (at a significant cost) could only schedule for 5 days later ! Notification of dispatch was received for the scheduled delivery date The date arrived but the tray didn’t ! Contacted the courier who informed me the order had been cancelled ? (No notification from soak) Contacted customer services again (8min on hold) who instructed there had been a “mistake” and the item had been changed but had not been sent. They instructed that I would receive it the next day !!! I’m writing this on the morning that the replacement is due to arrive , let’s hope it does , it’s the same product and it’s not damaged !!!! Fingers crossed ! My project has now fallen behind , the lack of a satisfactory tray on the scheduled dates has meant I’ve had plumbers and tilers trying to do the best they can but would have been considerably further on than they are at present”

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Posted 5 years ago

soak.com is rated 3.8 based on 4,916 reviews