soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

Visit Website

Write Your review

Tell us how soak.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service, terrible, virtually non-existent after sales service. Problems with order missing items (damaged in freight), then spent days, weeks chasing Soak by email and phone to try to get a solution. Then we were sent incorrect items. The whole experience was very very poor. I have been actively telling anyone I know NOT to use the company.”

Helpful Report

Posted 6 years ago

Dear Mr Jepson, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your delivery process. I have sent you a separate email to discuss this matter further, which I would be grateful if you could reply to at your earliest convenience. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Toilet seat came damaged but I sent a photo and they sent one out straight away no hassle”

Helpful Report

Posted 6 years ago

“I had made an order 6 months ago and due to delay begging a bathroom fitter I later realised the legs for the bath were missing, I called on a Friday morning and they sent them 1st class post and I received them Monday morning to complete bathroom refit ! Thank you”

Helpful Report

Posted 6 years ago

“poor delivery service and advice on the phone was very unhelpful as had 2 different information regarding returning an item. and parts were missing so was unable to install the bath”

Helpful Report

Posted 6 years ago

“Hi I have spoken to two people about when we ordered I put the code on for ten percent off but it wouldn’t take it even though we had exceeded the price you had to spend so only got five percent off. They said someone pull call me back about it but hasn’t. We had the wrong bath delivered and wrong delivery notes, when I called was put on hold for over 20 minutes. Was told I would get a phone call back to arrange collection and other one delivered but I didn’t they just turned up. We have asked if we can have our shower screen swapped as wrong size but been to,d we have to return it ourself!”

Helpful Report

Posted 6 years ago

“Shopped around for cheapest traditional shower package and expected inferior product, as “you get what you pay for” I was very pleasantly surprised by the quality of of the diverter shower valve, head and hand held spray package that I received by way of excellent informed delivery, can’t rate high enough, (I’m not a stooge by the way”

Helpful Report

Posted 6 years ago

“High quality product at reasonable cost”

Helpful Report

Posted 6 years ago

“I have numerous missing parts, and customer service are unwilling to resolve the problem or provide a refund or goodwill gesture until they have delivered the missing parts. I no longer need these parts as I need to find alternatives quickly as I have a plumber on site and was not told you had parts missing even though you knew”

Helpful Report

Posted 6 years ago

Dear Miss Showler, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your products. I can confirm that the missing part was despatched to you on the 12.09.18, which I can confirm have been signed for on the 14.08.18. I have sent you a separate email which I would be grateful if you could respond to at your earliest convenience. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Terrible service, waited far too long for a refund. Would not recommend to anyone.”

Helpful Report

Posted 6 years ago

Dear Mr Toy, Thank you for your feedback. After reviewing your order details, I can confirm that your refund was raised on the 29.08.18 and as a Company, we have up to 30 days for the credit to appear back in to the original payment method's account. I can confirm that your refund should now be appearing, though apologise if this has not met your expectations on this occasion. I hope this helps but should you require any further assistance, please do not hesitate to contact me. Kind Regards, Anna

Posted 6 years ago

“Just purchased this Shower Tower, not sure at first, looks great in the picture but not so great in the flesh, fits straight on to the 15mm hot and cold supply, only problem is the cold over powers the hot, the plumber has installed correctly but despite having the thermostat control upto 55 degrees i'm still only getting a luke warm shower when it should be teking the skin off at that temp. Hopefully SOAK can provide a technical solution .......”

Helpful Report

Posted 6 years ago

“Ease of using online ordering and prompt no fuss delivery”

Helpful Report

Posted 6 years ago

“Soak is very proficient at taking an order but unfortunately it's after sales service provision is extremely poor. I have paid for goods that are not fit for purpose and having informed the company three times, together with emailing the CEO, still haven't received a response to my request for a replacement, other than an automated email. I will therefore have to purchase another shower. So, unfortunately l would not recommend this company at all.”

Helpful Report

Posted 6 years ago

Dear Mrs Wright, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your products. I have sent you a separate email which I would be grateful if you could respond to at your earliest convenience, highlighting the faults that you have encountered and providing photographic evidence, so that I can assist you further on this matter. Once again, please accept my sincerest apologies for any inconvenience caused and I look forward to speaking with you soon. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Product is great .. courier service is awful can’t slate it enough”

Helpful Report

Posted 6 years ago

“They didn’t!!”

Helpful Report

Posted 6 years ago

“They communicated with me from when I placed the order right to when I received it and aftercare was excellent had a slight problem and they rectified it straight away”

Helpful Report

Posted 6 years ago

“The product are off a good quality, however the radiator valve Had no diagram for fitting and a bit disappointed soak.com did not have a service In place (i.e. Transport)for returned Items. especially as I had Items being delivered to me. Your competitors provide this service free of charge”

Helpful Report

Posted 6 years ago

“They didnt.”

Helpful Report

Posted 6 years ago

“You failed to give me a refund and when you finally did on working day 13 you gave me a random amount which was a lot less than I am owed. So I have been left out of pocket and seeking legal advice”

Helpful Report

Posted 6 years ago

“By including all the fittings with the Tap.”

Helpful Report

Posted 6 years ago

“Service when I had a damaged item was very good.”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews