soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value and plenty of choice”

Helpful Report

Posted 6 years ago

“You have not made me happy. The sink, on arrival, was badly broken. I have sent you photographs. I have tried 12 times to talk to you as you have not acknowledged receipt of the photographs or replied to any of my emails. I have hung on the phone for a total of 40 minutes listening to endless classical music waiting to be answered - but no one ever has. The service, I think, is appalling. I have an unfinished shower room and the fitters have now moved on to another job.”

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Posted 6 years ago

“I have damaged goods, tried calling on a number of occasions stuck on hold very time and don’t reply to emails”

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Posted 6 years ago

“Soak we’re dreadful. Not only were deliveries late they were also wrong and it took weeks to resolve - staff didn’t want to know and weren’t interested in resolving - useless !!”

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Posted 6 years ago

“See comments above - mirror was good buy. Bathroom accessory set less so - no care taken in packaging, more thrown together.”

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Posted 6 years ago

“Prices great, excellent product choice, great customer service.”

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Posted 6 years ago

“Soak.com have failed to make me happy at all. I will never purchase from them again due to totally inadequate after sales service.”

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Posted 6 years ago

“The advice and feedback was very good and goods ordered were delivered on time. Issue found with the order was swiftly rectified.”

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Posted 6 years ago

“The items themselves were good but the toilet was missing. It took several e mails that were not responded to get the toilet and then another was also sent.”

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Posted 6 years ago

“Waited over a month for a faulty product to be replaced and to be now told that we “refused delivery” after waiting in for 8 hours and no delivery has turned up. Would never recommend and would never use again!”

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Posted 6 years ago

“I was severely let down with a delivery, I was told the item had been damaged in transit and it was sent back to the depot.I had made it perfectly clear the delivery had to happen as installation was due the next day. The only reason I found out I wasn't going to receive my delivery was because I called you to check. I had to arrange collection from Basildon at my own cost and it delayed the installation. When a delivery date is given it becomes a contract which was broken by yourselves and resulted in major inconvenience to myself.”

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Posted 6 years ago

“Both radiators are terrific, look great . Chrome in the new bathroom , anthracite in new room were delivered on time and we did like the discount . Thank you ~~~~ Gail & Roy Pilkington.”

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Posted 6 years ago

“Customer Services worked very well, we had a slight problem with one item but it was dealt with promptly and efficiently and as such didn't detract from the experience at all. I would be happy to recommend them anyone as the quality of the units was second to none.”

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Posted 6 years ago

“good product , good price , in stock and I was close enough to collect so saving on the delivery charge”

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Posted 6 years ago

“They made me Furious Total lack of respect for the consumer. Products arriving broken time after time. DO NOT USE THESE PEOPLE.”

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Posted 6 years ago

“The reason why is although our fault for getting the wrong size enclosure, it took a week to get through to them on the phone, then a further 3 weeks to finialise the refund. They only refunded part of order as said the didn’t receive the biggest part. Absolute rubbish all the order was couriered together & for fortunalty our courier had proof. Won’t use them again.”

Helpful Report

Posted 6 years ago

“Something that we ordered and paid for (toilet and sink) did not arrive with the delivery. We didn’t get an email or any notification that it wouldn’t be included in the order. When I called up I was told it was discontinued and although we had paid for one weeks ago one had not been put aside for us before delivery. I am very disappointed with this.”

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Posted 6 years ago

“Very happy”

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Posted 6 years ago

“Extremely friendly and efficient service from start to finish”

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Posted 6 years ago

“your refund service is diabolical. had to chase you several times over several months at my own expence in order to get a refund on goods that had been returned three months prior”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews