soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The friendly and efficient staff and excellent quality of the goods I purchased except for the Salamanda pump!!”

Helpful Report

Posted 6 years ago

“I just told you how they made me happy !”

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Posted 6 years ago

“The sink in our delivery was smashed, ordered new one which was also smashed, ordered 3rd one which, you've guessed it, also smashed, at this point our builder was charging us by the day so we had to pay 2 extra days for delays and still ended up having to go out and physically buy an alternative that didn't match our suite exactly. Would not recommend.”

Helpful Report

Posted 6 years ago

Dear Mr Willis, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your product. I have sent you an email and requested photographs of the damaged item. I will be grateful if you could respond to my email at your earliest convenience so that I can look in to this matter further for yourself. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“First class customer service”

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Posted 6 years ago

“good quality products”

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Posted 6 years ago

“They hide information on products, when you receive the unit you find out that things are missing in order. On top of this the delivery service of soak is a rip off and con, they offer free delivery on a £550 order only if you wait for over 8 days. If you want something within a few days then you need to pay a silly amount of £40, its pretty ridiculous.”

Helpful Report

Posted 6 years ago

Dear Nadim, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your delivery. After reviewing your case, I can confirm that the express delivery was paid for. As the order did not arrive on schedule, I have refunded this delivery charge as a gesture of goodwill, which may take between 3 and 5 working days to appear back in to the original payment method's account. Our courier offer a free delivery service for orders over £399 which will give you a bookable service (calendar) or a standard 2-8 working day delivery service, dependable on the weight and size of the items and the area that they are being delivered to. In regards to your missing items, I'd be happy to discuss this in further detail should you believe that your order is incomplete. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Good customer support, had to call several times due to delivery issues, polite and helpful, delivery service not so.”

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Posted 6 years ago

“The order process was simple, good communication throughout and goods arrived on time and in good condition.”

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Posted 6 years ago

“Reasonable price and very good quality”

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Posted 6 years ago

“They did not lied about sending vat invoice”

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Posted 6 years ago

“First time i have used Soak but impressed with quality, price and delivery”

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Posted 6 years ago

“What can I say Quality service and products thank you”

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Posted 6 years ago

“No real complaints , just the instructions for some one, who does not fit all the time took some working out with just pictures ,which some parts do not look the same as in the pictures.”

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Posted 6 years ago

“Quick delivery and reasonable prices”

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Posted 6 years ago

“Good quality product, service and delivery.”

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Posted 6 years ago

“Delivered on time and kept me informed by email.”

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Posted 6 years ago

“Lovely products, fair prices, good communication regarding status of orders.”

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Posted 6 years ago

“Exactly as needed, delivered in an acceptable timeline”

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Posted 6 years ago

“Very well packed and delivered swiftly. I wanted it bad and you delivered on your promise.”

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Posted 6 years ago

“Price was reasonable, delivery options wasn’t very flexible”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews