soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,916 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good prices, plenty of choice. delivery was poor, took over a week and did not arrive on the day promised”

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Posted 5 years ago

“The man who helped me with a replacement basin could not have been more helpful.”

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Posted 5 years ago

“Speedy delivery. However, radiator I ordered has an area of discolouration due to rust to the rear at the base. Would return but required ASAP.”

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Posted 5 years ago

“I'm so angry and disappointed...not only has my order been delivered with missing parcels, my unit has come broken on both sides...my plumber was here today and meant to be coming tomorrow to complete my job and now he will need to be put off and I'll have to pay even more to request he come back... I have never been so let down by a company. Upon raising these issues with staff via phone I was told perhaps sometime next week for my missing parcels and who knows about the broken wall unit as I have to wait on an email that I've been waiting on for to send pictures to then be told if they will replace it and when this could be!!!”

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Posted 5 years ago

“The staff on the phone were very helpful when I rang with a problem ordering on line. Free cut tile samples are also a great idea.”

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Posted 5 years ago

“Easy to order nice materials good prices.”

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Posted 5 years ago

“I have not received a notification of my order or the actual item ordered. Communication very poor”

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Posted 5 years ago

“when my bathroom goes in very ;)”

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Posted 5 years ago

“The staff are lovely and very friendly the products Are very good at a very good price and this is the second time I have used them and have already recommended them to other family and friends”

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Posted 5 years ago

“Well so far we have ordered something and they have delivered it. I will have to see what the installers say about what has been delivered. But so far so good”

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Posted 5 years ago

“The stuff that arrived was fine, the stuff that didn't arrive, was painful to chase up. More focus on customer service would be appreciated”

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Posted 5 years ago

“Soak itself has a great service, however I am extremely disappointed with DX the delivery company. I paid extra for nominated day delivery and the order did not arrive until the following day. This meant our plumbers had nothing to do and still needed paying costing us more money. I received no email to say why it had not been delivered or that it would not be delivered on the day that I had payed for. This is unacceptable and I look forward to hearing how you will compensate for this”

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Posted 5 years ago

“Soak were very helpful”

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Posted 5 years ago

“Simple order process, product good, no problems.”

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Posted 5 years ago

“Friendly and helpful staff in the soak showroom”

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Posted 5 years ago

“Haven’t received order yet”

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Posted 5 years ago

“!”

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Posted 5 years ago

“Delivery driver never knocked or rang left the parcel at no 81 i live at 119 told the lady at 81 he rang me and i was at work and my husband would pick it up later must have rang the wrong number i am retired and my husband works away good news though got the parcel seems ok”

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Posted 5 years ago

“I ordered a shower screen. They took the money and sent me a dispatch notice. It did not turn up and they blamed the courier company. Turns out they never had the stock as it was discontinued. This was only found out 2 days after promised delivery. My customer was extremely unhappy !!”

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Posted 5 years ago

“Ordered a bath tap on 23rd January 2019 but e-mailed them this morning to ask when it would be delivered and advised that due to hi demand customer services would not be able to respond within the next seven days. In other words I won't find out a delivery date until 13 days after purchase. Not really on for a web supplier - either they have stock and can handle orders or not!”

Helpful Report

Posted 5 years ago

soak.com is rated 3.8 based on 4,916 reviews