soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't been able to get through on the phone despite trying for 25+ mins. Even the sales line is not picking up!”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused. I can confirm our phones lines are extremely busy at the moment and we are working really hard to ensure all of our customers get all the assistance they require with ourselves. After having looked into your order further, I can confirm we have not received communication regarding the issue with your order via telephone or email. I have now taken over this case and await your response in order to ensure a resolution is reached. Kind Regards, Alex

Posted 6 years ago

“Wrong basin vanity unit. Wrong toilet pan. Replaced ok but job was then 10 days late. Left with the job of disposing of the wrong heavy bulky items at my time and expense. Soak must have made a net loss on my ~£1800 order. I trust you did because if you still made a profit then you’re ripping people off.”

Helpful Report

Posted 6 years ago

Dear Shaun, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. After looking into this matter further, I can confirm a replacement order has been arranged, order number 2705631 which was delivered to yourself on 18th September. We are currently investigating the quality of the items you received as this is not the usual standard of our product. I have now taken over this case and we are looking into this as a matter of urgency to insure this does not happen again. I have now taken over this case and emailed yourself directly to discuss the issues with your order and I await your response in order to ensure a resolution is reached. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“I would like to score this but can’t. It arrived broken and was sent back. Response since has been poor. I emailed soak.com after lack of contact. Response said that it may take them up to 7 days to reply as they are busy. Jury out for now but can’t say j feel good about them right now”

Helpful Report

Posted 6 years ago

Dear Anonymous, Thank you for your feedback. I do apologise for the delay in responding to you and for the inconveniences caused to you. Please could you provide me with your order number and I will be sure to look into this for you. Kind Regards Aliah

Posted 6 years ago

“The other 2 mirrors I received were in time and we like them”

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Posted 6 years ago

Hi Anonymous, Thank you for your feedback. I am so pleased that you have enjoyed your experience with us. Thanks Alex

Posted 6 years ago

“Friendly and very helpful service. Extremely good on deliveries, went the extra mile when I made a mistake and had to order a different set of taps in a hurry. Excellent.”

Helpful Report

Posted 6 years ago

Hi Anonymous, Thank you for your amazing feedback. I am so pleased that you have enjoyed your experience with us. Thanks Alex

Posted 6 years ago

“A very good service with the radiators being delivered on time .”

Helpful Report

Posted 6 years ago

Dear Kenneth, Thank you so much for taking the time to leave this excellent review. We really appreciate you choosing ourselves to shop with. I hope you consider shopping with ourselves again in the future. Thanks, Alex

Posted 6 years ago

“Sorry Soak did not make me happy at all. The service is slow. If you email them, you get a message saying it will take up to 7 days for a reponse... and that is definitely true because i still haven't had a response to my email and you only have 14 days in which to return the items. When you call and select the Returns Option, they don't answer but after 2-3 attempts, I chose the Sales Option and the call was answered immediately... so quick to take my money but not so quick to refund it. Having returned the item, 7 days later I still haven't received a refund. When I called, I was told the item hadn't arrived in the warehouse and I need to provide proof. I paid an enormous amount to return the items, insured them and paid for signed delivery option so there's no reason that they can't even process the refund promptly without asking for more proof of return.”

Helpful Report

Posted 6 years ago

Dear Rangita, Thank you for your enquiry. I apologise that your queries have not been responded to, due to the unusually high call and case volumes that we are currently experiencing. I can confirm that your goods have been confirmed as received and a refund has now been issued. Please allow up to 10 working days for the refund to appear back in to the original payment method's account. Once again, please accept my sincerest apologies for any inconvenience caused. Kind Regards, Anna

Posted 6 years ago

“Great quality items, great delivery service, very helpful and willing to accommodate.”

Helpful Report

Posted 6 years ago

Dear Abbie, Thank you for your positive feedback! As a Company, we strive to ensure that our Customer Service excells and we're glad to hear that we've achieved this. We'd love to see the outcome of your completed bathroom and welcome photographs from Facebook or Twitter at We_are_Soak. Many thanks again, Anna

Posted 6 years ago

“What went wrong?... What went right??? Then soak.com email you when you leave a bad review asking you to change it saying that they've sorted the problem. Well you haven't told me if you have? And they continue to email you asking you to change it again and again”

Helpful Report

Posted 6 years ago

Dear Steve, Thank you for your feedback. I apologise that you feel that your experience with Soak.com has not been satisfactory on this occasion. After reviewing your order details, I can confirm that the code changes that were requested were actioned in the first instance. The delivery was rescheduled due to cancellation and a cistern was sent out as a replacement as a gesture of goodwill, although the cistern is not actually included in the MV2894 and states this on the website. I can only apologise for any inconvenience that may have been caused and would like for you to discuss this further with me if there are any oustanding queries. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Excellent service. Good quality products. My bathroom looks stunning because of them”

Helpful Report

Posted 6 years ago

Dear Lynne, It's great to hear that your bathroom is looking fabulous! We'd love to see some photos of the finished outcome if you wouldn't mind forwarding these through our Twitter/Facebook page - We_are_Soak We look forward to hearing from you soon! Kind Regards, Anna

Posted 6 years ago

“Awful company. on my order, most of the things were missing and what did turn up was broken. I complained to the aftsrsales team who compleately ignored my email and never got back to me. My experience with Soak has been very disappointing and I wouldn't recommend using them.”

Helpful Report

Posted 6 years ago

Dear Mr Hodgetts, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your products and delivery. I'd like to discuss this review further with you. Therefore, I have sent you a separate email which I'd like you to respond to at your earliest convenience. Upon response of my email, I will assist you further. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Quartz Toilet was not delivered due to Courier. Wall basin fits the bill”

Helpful Report

Posted 6 years ago

“Order was not delivered in full due to couriers damaging it in transit. Due to the delay in a response from customer services I had to purchase a replacement elsewhere. The matter has now been amicably resolved. Roy Bancroft Regards Roy Bancroft”

Helpful Report

Posted 6 years ago

Dear Mr Bancroft, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your delivery and getting through to our Customer Services, due to the unusually high call and case volume that we are currently experiencing. I have sent you an email with a resolution to your query and I would be grateful if you could respond at your earliest convenience, so that I can assist further. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Good quality product”

Helpful Report

Posted 6 years ago

Dear Sir or Mr Hoggarth, Thank you for your great feedback. We'd love for you to continuing shopping with us in the future - please let us know if there's anything we can do to assist! Kind Regards, Anna

Posted 6 years ago

“I made the order for a date well in advance. My order arrives without bath and shower tray. Shower tray and bath arrive, one man, delivery I have to assist to avoid damage (I am 66 years old awaiting hernia operation). On further inspection bath panel damaged and basin damaged. 7 bath panels later we got one that was not damaged, basin delivered by a very angry DX driver. I had also asked for the help of a senior member of Soak team, as I was getting nowhere and my plumber was waiting to install bathroom. I spent over 5 hours on the phone to Soak plus a lot of emails. I also lost a lot of time from my work trying to get my order completed. I am now waiting for my final refund which was agreed on the 28th of August 2018. It was refreshed on the 7/09/2018 and again today. I have also read on Trust pilot a lot of negative feedback about Soak, I hope my issue will not be one of them. Thank you to the Soak driver who drove from Nuneaton and back again to deliver my bath panel. Regards Pat”

Helpful Report

Posted 6 years ago

Dear Mr Wilson, Thank you for your feedback. I have sent you an email in regards to your review. I would be grateful if you could respond at your earliest convenience, so that we can discuss any outstanding issues in further detail. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“good service”

Helpful Report

Posted 6 years ago

Dear Mr Clarke, It's great to hear that Soak.com have met your expectations. We work really hard to try and keep our customers happy! Kind Regards, Anna

Posted 6 years ago

“It has taken Two months to get a refund for a damaged item. When the matter was resolved, I only found out on checking my bank statement.”

Helpful Report

Posted 6 years ago

Dear Mr Maynard, Thank you for your feedback. I apologise that your refund has taken longer than usual to process. I can confirm that our refund levels have now returned to normal and should appear back in to accounts within 10 working days. On this occasion, your expectations have not been met and I can only apologise for this delay. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Ordered July 2018,Delivery was fine and went really well however there has been a problem with the enclosure fitting measurements (as well as a missing seal and screw covers) and the installer insists the problem is the enclosure. However after 3 phone calls and 3 emails, after a month I still haven't had a response from Soak.com. My 10 year guarantee seems of no value. The installer won't take responsibility and without Soak.com's reply, I can't challenge him. So I have an unusable shower enclosure and have paid out nearly £2K in total. *UPDATE* Nov 2018, Finally after submitting more emails (seemingly ignored), and a couple of phone calls, Soak sent me the missing bits. They also confirmed my fitting issue is because the wallboards were fitted behind the fixtures for the shower rather than stopping inside the cubicle edges (worth noting if you're fitting wallboards) If you have a problem, I'd say don't bother going down the email route because initially a 48hrs response time is promised but this then stretches to a 7 working day guarantee on your follow up email wondering if they got your first email. Actually they didn't respond to my initial email until I left a review and even then didn't resolve my problems. *IF YOU HAVE PROBLEMS, RING AFTERSALES* I had to hold on for a very long time each call but finally the last time got through to a pleasant and competent person who arranged dispatch of parts within a few days and replied to my query re: sizing. Would I use them again? Doubtful. The quality of the shower enclosure is good, I can't deny, but the aftersales was so incredibly poor. If I had the option to buy similar quality at a competitive price elsewhere, I would.”

Helpful Report

Posted 6 years ago

Dear Miss Horrell, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your products. I have reviewed your case and have sent you a separate email with attachments and requests to assist you further. Please respond to this email at your earliest convenience so that I can assist you further. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Great service, product and value”

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Posted 6 years ago

Dear Katherine, Your feedback is very much appreciated! We'd love to see your finished product and welcome all images via Facebook/Twitter: We_are_Soak Thanks again for such an excellent review. Kind Regards, Anna

Posted 6 years ago

“they never”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews