soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,916 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i think you need to get the aftercare sorted and you will be awesome.”

Helpful Report

Posted 6 years ago

Dear Rajvir, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. Having looked into the order further, I can confirm the radiator has now been received back. The refund has been processed for you for the amount of £80.99 the refund should now be back in your account. And a refund for £49.99 has also been raised for the discount on item BS2896 this will show back in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 6 years ago

“Bath tap much too small. I am recently widowe and know little about size of pipes and no one to check my ordering . Had the tap fitted but it takes 25/30 minutes to draw even a 5 inch bath. Looked OK on website , but don’t think it is fit for service for me. The actual postage and packing /response time from soak very good.”

Helpful Report

Posted 6 years ago

Dear Winifred, Thank you for your feedback. f the item is not suitable, it is possible to return the item for an exchange or a refund. We have a wide range of products available on our website that you are able to exchange too. Our dedicate Customer Service Team are available on 0333 004 6333 if you require any further assistance. Kind Regards, Leanne

Posted 6 years ago

“Didn’t. Very poor delivery”

Helpful Report

Posted 6 years ago

Dear Stuart, Thank you for your feedback. I apologise for the delay in delivering the order to yourself. Due to the inconvenience this has caused, a refund has been raised for the delivery charge. Please allow three to five working days for this to show back into your account. After having looked into your order further, We trust you will receive the goods in good order. Kind Regards, Alex

Posted 6 years ago

“The product is fine and the service from Soak themselves was also OK. They are badly let down by their logistics partner, DX Logistics. They didn't deliver 3 out of 11 items but later claimed to Soak they had delivered 10. That was a complete fabrication of the truth by DX Logistics as they called me shortly after the first delivery and said that 1 items had been misrouted to Swansea, 1 was broken so they didn't deliver it and they didn't know where the other item was. So it was actually impossible for them to have delivered 10 items. The broken item was reordered and delivered OK. The 2 missing items were reordered by Soak but only one turned up on the day it should have. The other arrived a day later, the driver said it was put on the wrong truck. That means there were 4 deliveries for the order and about 5 calls to Soak by me to try and sort it out. Not acceptable, suggest you get a new delivery partner!!”

Helpful Report

Posted 6 years ago

“Delivery has been a nightmare due to incorrect item being sent out and after Chase up emails to sales we are still awaiting refund”

Helpful Report

Posted 6 years ago

“Soak.com have not made me happy, just the opposite in fact”

Helpful Report

Posted 6 years ago

“I paid additional de!livery charge for a specific delivery date. The delivery e Was not T made. After telephoning and getting through to discuss this I was informed that you would ring me back to give me and update on the problem. No phone call. Next day I telephoned again and informed it would be delivered that day between 12 and 2. Again no delivery and no message received. I received the delivery 3 days later. No explanation or apologies.”

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Posted 6 years ago

“N/a”

Helpful Report

Posted 6 years ago

“You didn't. Not happy....... Deliver items as ordered, package goods better. Returned items I did receive as had to reorder from another supplier and still waiting on my refund.”

Helpful Report

Posted 6 years ago

“I had to cancel order due to absolutely disgusting treatment at the hands of your chosen delivery service DX Delivery. I am also still awaiting a refund.. Not impressed at all.”

Helpful Report

Posted 6 years ago

“I had to cancel order due to absolutely disgusting treatment at the hands of your chosen delivery service DX Delivery. I am also still awaiting a refund.. Not impressed at all.”

Helpful Report

Posted 6 years ago

“I had to cancel order due to absolutely disgusting treatment at the hands of your chosen delivery service DX Delivery. I am also still awaiting a refund.. Not impressed at all.”

Helpful Report

Posted 6 years ago

“See comments above re DX Delivery”

Helpful Report

Posted 6 years ago

“Sink unit arrived damaged, contacted soak.com and waited 10days for replacement (after chasing it myself), very poor afterservice from Soak.com. Happy with Vanity unit quality and value for money”

Helpful Report

Posted 6 years ago

“I’ve purchased several items from soak.com unfortunately one was damaged! Very poor afterservice trying to arrange a replacement.”

Helpful Report

Posted 6 years ago

“Although the product was awful and worth no where near the price soak are selling it at the communication, delivery & customer service were all good & helpful”

Helpful Report

Posted 6 years ago

“The suite I ordered was fine and looked nice once installed. However have had so much trouble fitting the concealed cistern. The components seem to be cheaply made and after calling soak.com several times it took nearly two weeks for them to get back to me with a troubleshooting guide. In the mean time I purchased one from screwfix that worked fine. Not sure ill be using soak.com again.”

Helpful Report

Posted 6 years ago

“When the items ordered are not damaged or parts missing the quality is good. Yet to be convinced by the whole experience from sales to after sales ?”

Helpful Report

Posted 6 years ago

“It would help if you send proper VAT INVOICE with order. i sent a request for invoice twies i steel did not got the VAT INVOICE.”

Helpful Report

Posted 6 years ago

“We purchased these towel rails on behalf of our client who sourced them directly from you. Three towel rails are faulty. The screws supplied to fix them do not go in the thread on the towel rails. One towel rail had no screw thread at all to one fixing point. Our client is liaising with you directly on this. Also, we were offered a discount at point of purchase which was specified on your pro-forma. When we eventually got the VAT invoice we noticed the discount was not applied and we were charged the full amount. I have discussed this with someone in your company today and am awaiting a refund. Overall neither we or our client is happy so far. We hope the above can be resolved satisfactorily. Regards Peter Georgiou Mastertek Ltd”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,916 reviews