soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,916 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stuff look good but reality is that toilets doesn't function as they look . Sink waste pipe was rubish . Tall unit fixing we received less .”

Helpful Report

Posted 6 years ago

“Delivery window - waited in and still now at 1650 no delivery!!”

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Posted 6 years ago

“I try to call customer service so many times but no answers long waiting time not happy about customer service”

Helpful Report

Posted 6 years ago

“Want delivered on the right day damaged when it did turn up and company expected us to dispose of the damaged shower tray!”

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Posted 6 years ago

“Received a chipped soap dish. Sent a photo to you and heard nothing”

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Posted 6 years ago

“They didnt. I had a lot of problems with my order”

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Posted 6 years ago

“On first delivery the basin arrived broken (inadequate packaging), then on send replacement basin you sent the wrong item! Then no follow-up to collect the wrong basin and when I called to enquire I was told to dump it. Not exactly environmentally friendly.”

Helpful Report

Posted 6 years ago

“Ordering was easy and delivery was quick, but the first delivery was damaged and missing the sink of a sink unit, the replacement sink sent was also damaged. We finally received a complete, intact, item but have had two sets of broken items to dispose of and it delayed our building work. Customer services were very good and provided assistance very quickly, and the goods themselves meet expectations, but your delivery provider needs to be reviewed. On each occasion we were also told the delivery would come one day, but it came the next.”

Helpful Report

Posted 6 years ago

“Products are good value mid range product. I have bought several times from them. Customer service has deteriorated badly. One item missing, one overcharge and one item to return (failed after 4 years). My issue is hace emailed numerous times and only an auto reponse.”

Helpful Report

Posted 6 years ago

“I purchased a toilet for my mum and there was an issue with the flush which was very weak and there not able to clear the waste etc. When I reported this to customers services, they said that I would have to upload a video showing that it doesn’t flush properly. How can you expect me to take a video of someone’s poo not flushing. Then apparently your technical team will will into it and get back to me. Instead we decided to buy another toilet so we lost £100. I also purchased the same toilet for myself and decided not to install and sold it on as at a loss. Really poor customer services”

Helpful Report

Posted 6 years ago

“Majority of the products were faulty and had to be replaced or refunded Customer service is great - but a real shame of the quality of the products”

Helpful Report

Posted 6 years ago

“Half our toilet was missing. Getting a replacement caused delays and extra cost. Some of the plumbing extras could not be used by our plumber as they said they were poor quality. There was a chip in our toilet when it eventually turned up. I emailed in to customer services about all of this and never heard back!! Poor quality and service overall.”

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Posted 6 years ago

“Prices are ok but the delivery of goods accuracy is poor and sent damaged.”

Helpful Report

Posted 6 years ago

“The quality of the bathroom suite, the fact we could not find a bath panel to fit the bath we bought from you, the toilet flush ( you have to keep your finger on the flush and flush many times to get rid of toilet paper!)”

Helpful Report

Posted 6 years ago

“Goods were faulty and we were told a different amount of discount would be given on 2 seperate occasions and in the end they said this was also a mistake and we were not due a refund at all.”

Helpful Report

Posted 6 years ago

“The tap that we purchased from you already has a small chip on the front of it. It's either faulty or not very good quality.”

Helpful Report

Posted 6 years ago

“The toilet seat did not fit the unit ordered and when my fitter explained it to your customer care lady she was extremely unhelpful and refused to speak to him further. I then spoke with her and she was very unhelpful. Eventually she offered to send another seat, which was identical and hence still didn't fit. We had to go out and purchase our own seat in the end from another supplier in order to use the toilet! Also the dark grey finish on the unit easily scratches and it is white underneath! Very poor quality for the cost - would have expected much better.”

Helpful Report

Posted 6 years ago

“Our original cabinet didn’t come, I called to find out how long it would be around 8 days in, she said I’d paid for 7-10 days. After a few more days I rang and he origional cabinet was kissing so did get another one ordered via next day deliveryz”

Helpful Report

Posted 6 years ago

“You did not provide accurate information as to when the out of stock item would be available. In addition, your call centre pick up time is terrible! I e given up several times having waited half an hour plus for someone to answer the phone! Not good service.”

Helpful Report

Posted 6 years ago

“1)I have been waiting several weeks for replacement handles for the bath I purchased. The original ones were of poor quality and would not attach securely to the studs on the bath.”

Helpful Report

Posted 6 years ago

soak.com is rated 3.8 based on 4,916 reviews