soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not happy. We are missing a set of radiator valves that were not delivered. I emailed but still waiting ten days later.”

Helpful Report

Posted 6 years ago

Dear Sir / Madam, Thank you for review. I can see that my colleague has been in touch with you today via your case advising you regarding the purchase of these valves. If you require any further assistance please do not hesitate to contact us again. Kind Regards Aliah

Posted 6 years ago

“I have been asked to revise my negative review ‘because it has been delt with’ but I do not feel this is the case. I purchased a full bathroom from Soak which included a ‘soft square’ bath. I received a bath that was clearly marked as ‘round’ and had a different product code. Soak told me on several occasions that I had received the correct item but ‘it just looked different to the online images’?! They offered me a 30% refund which they said I would receive in up to 10 working days. I did not receive it until after the 10 working days when chased them up about it. I have also complained about a faulty shower screen which was part of the same order. Soak have completely ignored this complaint. Terrible customer service and products. I cannot stress enough - AVOID THIS COMPANY!”

Helpful Report

Posted 6 years ago

“Top quality products, ordered all my new bathroom items from them. It was all delivered free of charge and promptly at a time that suited me. The delivery guys were courteous and helpful. Customer services over the telephone were first class and I can certainly recommend this company and will use them again should the need arise but with the quality of the items I ordered, I am sure they will last for years. My new bathroom looks super smart! Thanks guys.”

Helpful Report

Posted 6 years ago

Dear Christine, Thank you for taking the time out to leave such a positive review of Soak.com. I have passed your great feedback on to the staff members that you were in contact with! We'd love to see your finished bathroom if you could send some photos to We_are_Soak via Facebook or Twitter! We look forward to see you shopping with us again. Kind Regards, Anna

Posted 6 years ago

“Items were a very good price, better than many other places. The quality of the items is extremely good for the prices offered! Couple of issues with deliveries, this was down to the couriers and not soak.com at all! The customer service team has been brilliant at rectifying any problems I’ve had and have gone above and beyond to make sure that I’m happy with the service received! Would use soak.com again”

Helpful Report

Posted 6 years ago

Dear Mrs Bailey, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your delivery. It's good to hear that you believe the Customer Services have been of great assistance and we appreciate your kind comments! I have passed your feedback on to the courier for further investigations as an internal matter. Please check your personal inbox at your earliest convenience - I would like to discuss your review further. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“I had a broken item in my delivery of items but I didn't find it until 3 weeks after the delivery date due to going on holiday just after the items were delivered. I rang up and although the timescale was exceeding the returns policy of 14 days, Soak just sent me a replacement item out straight away with not even a mention of timings, etc...”

Helpful Report

Posted 6 years ago

Dear Sir or Madam, It's great to hear that we've met your expectations and exceeded our Customer Service levels. We work hard to ensure that the customer always comes first and look forward to seeing you shop with us in the future! Kind Regards, Anna

Posted 6 years ago

“My delivery was good an so was the product”

Helpful Report

Posted 6 years ago

“The purchase was easy with lots of information provided, the items arrived as stated and they work great. Very pleased.”

Helpful Report

Posted 6 years ago

“They have not , disgusting customer service”

Helpful Report

Posted 6 years ago

“I got half what I ordered customer service rubbish,takes ages to answer the phone people who answer don’t have any idea what going on at the end I had to cancel few items .”

Helpful Report

Posted 6 years ago

Dear Mr Karaoui, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your delivery. After reviewing your order details, I can confirm that your requested refunds have already been actioned and may take up to 10 working days to appear back in to the original payment method's account. I would like to discuss any outstanding issues further. Therefore, I have sent you a separate email and I would appreciate if you could respond to me at your earliest convenience. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“Can wash my hair really easy in the bath 🤣”

Helpful Report

Posted 6 years ago

“Quick and easy service”

Helpful Report

Posted 6 years ago

“I scoured the internet for quality and value for money bathroom items, only to find that the local Soak showroom had everything I needed at comparable prices. The staff are helpful without being pushy and all items arrived on time, well packed and handled with care by their delivery driver. Happy customer!”

Helpful Report

Posted 6 years ago

“It didn’t”

Helpful Report

Posted 6 years ago

“Paid for next day delivery, got the item five days later. When we eventually got the sink It had a crack in it, so they had to send a replacement sink. Was happy with unit and sink in the end.”

Helpful Report

Posted 6 years ago

“Parts were missing from parts of the order and had to phone lots of times, and wait in when redeliveries didn't take place. All in all a lot of wasted time and hassle before i finally had everything necessary to complete the bathroom.”

Helpful Report

Posted 6 years ago

“Bits missing. Lots of effort to get things sorted out. Products seem good though.”

Helpful Report

Posted 6 years ago

Dear Mr Cotterell, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your products and delivery. Please check your personal inbox for a second email from myself. I would be grateful if you could respond at your earliest convenience, to discuss this matter in further detail. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

“I bought 2 bathroom suites and they were fantastically wrapped with no damage. Delivery guys very organised and friendly.rooms fitted and look fab now.”

Helpful Report

Posted 6 years ago

“All goods ordered came on the appointed day in good condition, very satisfied with the service.”

Helpful Report

Posted 6 years ago

“I am happy with the frameless shower enclosure that I've purchased, looks really good. The only down side from me would be that the magnetic strip which keeps the the door closed is only held on with a little adhesive stuck to the glass. I would really appreciate it if you could supply two as I believe the one that comes inside the box will not last very long.”

Helpful Report

Posted 6 years ago

“Key information about the item missing from description, £30 delivery charge not refunded, I wouldn't have ordered if the description was correct!. It took over 5 weeks from item being sent back for refund”

Helpful Report

Posted 6 years ago

Dear Miss Place, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your refund. I have looked in to your order details and I can confirm that your refund for the unit has been actioned and should now be showing in your account. At the time of the refund request, we were experiencing unusually high refund volumes, though I can confirm this is now back to normal levels. I apologise to hear that the item description was incorrect and I have passed this on as an internal matter to be altered. The delivery charge has been refunded back to you. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews