SoftMoc Shoes Reviews

Name: SoftMoc Shoes
Rating: 1.38

1.4 Rating 105 Reviews

9 %

of reviewers recommend SoftMoc Shoes

Company Reviews

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Metrics

1.4

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY DISAPPOINTED. DID NOT HAVE MY ITEM FOR A SIZE EXCHANGED AND REFUSES TO GIVE ME A REFUND. WHEN THEIR MISSION STATES: We had a vision to create meaningful customer experiences through service and unsurpassed quality of product." So, tell me more about how your mission statement is aligned to how you treat your customers that are seeking solution to a problem initiated because you don't have an item in stock? VERY UNFAIR TREATMENT TO A CUSTOMER THAT FIRST: DECIDED TO GO TO YOUR STORE INSTEAD GOING TO THE COMPETITION; SECOND: ALL WANTED WAS AN EXCHANGE OF SIZES WHICH YOU DON'T HAVE; THIRD: ALSO DON'T RETURN THE CUSTOMER MONEY TO GO PURCHASE IT SOMEWHERE ELSE. Feeling very frustrated.”

Helpful Report

Posted 5 years ago

“Worst customer service, terrible customer service @ Heartland store, the customer service staff at the store not even ready to acknowledge my concern, I will never go to any Softmoc Store, not even interested now to do online shopping with Softmoc.”

Helpful Report

Posted 5 years ago

“Softmoc comes across as a store you can't lose at - they have free shipping and also boast of free returns (with an asterix). So I made my purchase and receiving my order,but they were not what I expected. No problem I thought, they have that free return policy. No! What I get is a number to write on the box which states they gave me the green light to return, but the cost is my obligation to pay. When I look into the FAQ about this, it states that free returns must 'qualify', but doesn't come anywhere close to saying what it means to qualify. Is it a roll of the dice if you qualify? Who knows? Now I must pay $17 to return a $60 pair of shoes, and if I want to return it to a store and not pay shipping, I need to drive an hour to get there. Buying from almost any American stores, online or not, you won't get this disrespect. Softmoc's 'customer service' people are not exactly oozing with people skills just to make it worse. Sad to say, but I will continue to buy American because they know how to treat a customer as someone they appreciate, rather than a Canadian store that treats you like a burden or an annoyance.”

Helpful Report

Posted 5 years ago

“Prompt service and a great return policy.”

Helpful Report

Posted 6 years ago

“Had an issue with delivery; not their issue, was an issue with Canada Post. When I called Soft Moc Customer Service they stayed on the line until the issue was resolved with Canada Post. I was at the Canada Post outlet when I called as Canada Post said they did not have my package, but, Soft Moc confirmed they did have the package and they were correct, Canada Post had the package.”

Helpful Report

Posted 7 years ago

SoftMoc Shoes is rated 1.4 based on 105 reviews