SoftMoc Shoes Reviews

1.4 Rating 105 Reviews

9 %

of reviewers recommend SoftMoc Shoes

Company Reviews

Questions

Metrics

1.4

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does SoftMoc Shoes deliver?

Helpful Report

(13 hours ago)

SoftMoc Shoes delivers items by Postal Service and Courier.

Helpful Report

(13 hours ago)

55.56%

Industry Average

“ I ordered a pair of sneakers and they used a sketchy delivery company I've never heard of as an express shipping option. ”

- Anonymous

“ SoftMoc hires the cheapest courier companies. I ordered a pair of shoes Friday morning 4:30am at work, the order quotted Monday shipped, so I placed being someone from my household would be home Monday, and I get home from work (split) to an email saying it was shipped and a missing package! delivery date of said item is dated 3 days after actual drop off, and the updates are not accurate, Item was stolen and SoftMoc offers 15% off 😂😂 ”

- Anonymous

“ I asked if I could pick them up at the other store because they never got them in their delivery today and she said they don’t ship on weekends so they won’t come in until next week sometime. ”

- Anonymous

SoftMoc Shoes Reviews

Delivery - Average