“I love the look and quality of the Solace Bands, my one complaint is they do not feel snug on my arm. I followed the sizing instructions on the site and ordered the recommended size. Two of the three bands are loose on my arm and the face often slips to the side.”
“They have the perfect stretch and are super comfy and cute!! No more irritation from my silicone kind and super easy to put on! And they don’t stretch out like other bands!”
“So normally I take my lumps with online purchases but this time I thought I would reach out due to the fact that it says below if you don't "love it" let us know so you can fix it. After a few months of seeing the ads and visiting the website I finally pulled the trigger on your buy 2 get a third free Solace Bands. I have to say your marketing budget has to be enormous given the number of times I have seen your ads on Instagram and the internet good show on you all!! So, I perused the website and really tried to hone in on what would be right for me since I had just purchased another apple watch and wanted a few options for bands. Your bands seemed to be good options and high quality. I was betting on this cause you sure weren't the cheapest option out there by any means. I used the size tool and everything to ensure I was getting the right band and size for me. I order two bands while getting a third free (and even went with the surprise $15 band at checkout). So, in all I got 4 bands for my purchase. So, first thing is the medium was too tight on my wrist so I had to return all the bands and get the next size up even though the site states if you are in between sizes go smaller. Once I got my actual purchase back (this part of the process was great, quick and easy to return) I tried on the bands again and was left feeling underwhelmed by the quality and feel. This was truly surprising and upsetting because the only reason I bought your products was because through your marketing I was made to believe that these would feel (if nothing else) different due to the quality of what you are making. Again, I don't want you all to "fix it" but I just wanted to let you know that after going back and forth on the price and whether to purchase, I feel that 1. I would not buy the higher end items you sell and 2. would most likely not recommend buying the general bands you sell at the price point you have them.
Sorry for the rant but this time I chose to say something.
Thanks”
“I had ordered a extra small band, and when I received it, it was too small. I contacted. Solace support, requesting an exchange for a size small. They immediately replied and told me to keep the extra small and that they would send me a small band. Customer support was fantastic. I would highly recommend purchasing items from Solace.”
“I had printed out the page with the measuring tape on it. It indicated I should order a small. But, I think the small is TOO small. It feels just a bit too tight. I will keep it because I think it is a good-looking watch band. Next time, I will try a medium.”
“I love the band! I was in between Small and Medium and went with the Small, which was a good choice. Also, customer service was superb! I wanted to exchange for a different style and they were very helpful and accommodating!”
