“I originally purchased the XS band after measuring my wrist as instructed. It was much too tight for my comfort. I then ordered 2 in size S confident that this would fit. My wrist size is well within the parameters of this size and it still feels very tight to me. I am tired of messing around with this company and will find people to give these away to as gifts.”
“I am not impressed with the company or the product.
First, the order took a long time to arrive. Even though I had printed the template for sizing purposes, it was way too small. It’s been nearly a month since my initial order and I still don’t have the replacement in the right size or even an estimated arrival date.
In the meantime, my daughter has been using the small band that they didn’t require us to return and it is already ripping from the seam!”
“I only wore my band a few times and it has a permanent stains/discoloration throughout. I do not use bleach, but it looks like there are bleach stains throughout. I’m unable to wear it and unfortunately it was a complete waste of money.”
“The Mystery Band was a plain white that did not adjust and was so tight it threatened to cut off my circulation. I replied to an email as directed. And of course no response. It wasn’t expensive, and isn’t worth the time and effort to submit a return. I just want this brand to leave me alone. I repeatedly unsubscribe from its marketing, but it never goes away. I’m so exhausted by this company and it’s substandard quality”
“The product is beautiful, but do you have any idea how difficult it is to adjust the sizing on it? They sent more tools than I knew what to do with, they are the size of a doll's hammer, and it took me an hour to adjust everything. Maybe more. And I'm relatively handy.”
“I used the measuring tool which suggested a size XS. XS was too tight so I exchanged for a S (customer service was very helpful). Product labeled size S arrived but was the same size as the XS. I also received a free mystery band labeled size S but it was slightly longer than the band I ordered and fit well. I reached out to customer service to get a new size S band in the color I initially ordered. Still have not received that band.”
“I didn’t even use them. I ordered the mystery band and it came with a free mystery band. I said it was for a woman and I was sent 2 army green bands. They were ugly and I didn’t use them.”
“I bought a slim medium black band. It’s larger than my other bands that I have in the same style. I’m sure this is a large in a medium box. Customer service wan no help at all.”
“Trying to return and page won't load. Customer service is none!!! Survey wouldn't let me mark poor. No phone number is sign that they aren't interest in customers.”
“I purchased two and got two free. The two that I bought were the Allura bands one pink sands and the other was baby blue. I was so disappointed with both of them. The colors on their website did not look anything like the ones a received. I returned all the bands back. I was so so disappointing.”
“At first I loved it, but the elastic band lost elasticity very quickly and it became too loose.
I used the onscreen guide and measured my wrist to make sure I ordered the right size. It fit well when it was new. But a few weeks later, it had already lost elasticity and was too loose to maintain my HR sensor. Bummer.”
“I rather purchase my watch bands from Apple! They stretch in them pinches my skin. The can is too small and the small are too large! I hate how they don’t slide into the watch itself. It’s an aggravating process all together. I would rather spend a little more on Apple bands so I know they fit well.”
“I ordered an Apple Watch screen protector. Unfortunately, the first one was lost in shipping, so I appreciate that when I reached out to Solace, they put a second one in the mail, though it was almost a month between when I ordered it and when it finally arrived. I immediately put the screen protector on my Apple Watch, but somehow within less than a week it seems to have fallen off somewhere and is now lost.”
“Giving one star as I ordered the wrong size returned offered an exchange but instead of exchanging for same cost as when purchased was going to charge full price. So just returned for refund.”
“I measured using the provided measuring paper and the band was still too large. It is the smallest band option so there is nothing I can do but return the band. Very diasappointed! Some of us do have smaller wrists than average but there aren't options offered.”
