SOPHIA WEBSTER Reviews

Name: SOPHIA WEBSTER
Rating: 3.20

3.2 Rating 104 Reviews

56 %

of reviewers recommend SOPHIA WEBSTER

Company Reviews

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Metrics

3.2

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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SOPHIA WEBSTER 1 star review on 7th October 2022

Lea

SOPHIA WEBSTER 1 star review on 9th September 2020

Kat

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t recommend Sophia Webster enough. My wedding shoes were stolen a few days before my wedding. My dress had been altered to these shoes and there was no way a replacement pair would arrive in time for my wedding. I contacted Sophia Webster via their Facebook chat and I was blown away with the fantastic customer service I received. Not only was the member of staff very empathetic, they’re ere also extremely generous and went above and beyond to ensure that my shoes arrived in time for my wedding. I will forever be grateful to that particular member of staff. Thank you so much!”

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Posted 2 years ago

“I never hat such amazing customers service before!! I losy a strip of one of my heels and she arranged everything. react fast, kept me updated en the straps wehere there very fast. A big compliment and thums up for Sophie!!”

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Posted 2 years ago

“I’ve had a pair of Sophia Webster heels for years and have worn them to death. So much so that the heel caps had broken off. I reached out to Sophia Webster and they arranged a collection of my shoes and have managed to fix them, while providing me with updates along the way. A really good service, so much better than I have experienced with other premium brands.”

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Posted 2 years ago

“Amazing customer service for Kajal, she dealt with my situation perfectly. Thank you so much.”

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Posted 2 years ago

“My order got delayed as they had to fix some crystals on the shoe. Taylor kept me updated about my order from start to delivery. Great Customer Service I had in a long time!”

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Posted 2 years ago

“Fabulous customer service from Kajal! Friendly, responsive and absolutely exceeded my expectations… give them a raise :)”

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Posted 2 years ago

“I wrote a positive review yesterday to say I was happy with the customer service and the way in which they dealt with my complaint and arranged the repair of my faulty/damaged heels. However it looks like I spoke too soon. I specifically asked if damaged parts would be replaced and was told that they would but it would take 6-8 weeks as replacement parts came from Brazil. Well shoes have arrived back 5/6 weeks later and all they have done is glue back together the damaged parts. So I STILL have a damaged pair of shoes that I have paid a lot of money for and been without for a long period. These shoes can not have been quality checked. I am very very disappointed with this and in the company. I am hoping some resolution can be reached and have contacted customer service once again. Ridiculous.”

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Posted 2 years ago

“Really happy with the appearance of the heels and will definitely buy more. However the specific pair I bought were faulty - Heel broke after wearing twice. Customer service (Namely Kajal) were very quick and helpful with their responses. The shoes were out of stock in my size so they offered to send the shoes back to their production team in Brazil to be repaired or for a swap to any other shoes on the website that I wanted for the same price. The original shoes were the ones I really wanted so I opted to get them repaired. I was told that this could take up to 8 weeks - but they have been shipped back to me now after 5 weeks. Customer service also kept me updated every step of the way. I haven't yet received the shoes so can't comment on the quality of the repair yet. I was also given a 15% refund for the inconvenience caused. Overall very happy with the customer service (and product too if the repair is up to scratch!).”

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Posted 2 years ago

“Had a slight issue with my shoes but was quickly resolved via whats app. Within 2 days I had sent off the faulty shoes and my new pair was being shipped out. Best customer service I have had in a while! Oh and the best shoes too! Will definitely be ordering more Thank you x”

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Posted 2 years ago

“It took a little bit of time but over all they are able to fix my problem, and are on it, very much appreciated thank you”

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Posted 2 years ago

“Fabulous customer service from SW and particular Kajal. I’m so happy my shoes were able to be repaired, I work hard to be able to afford them so I’m truly grateful for the help and customer service ❤️”

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Posted 2 years ago

“Ordered shoes and it took them over a week to let me know that they couldn’t fulfill the order bc they were no longer in stock. Went back to the site and saw they were back so I ordered again. Customer service agent said must be a website error bc they couldn’t fulfill my order yet again. I’m looking now and they are still showing in stock. Customer service is so slow to respond. I decided to place an order for a different size that was supposedly actually in stock. I have no word on what is going on. This company is so disorganized I regret my purchase.”

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Posted 2 years ago

“I ❤️ Sophia Webster!”

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Posted 2 years ago

“Terrible company!! They shipped my order to the US without putting the proper documentation, they send package without commercial invoice, composition… When the carrier tried to reach out to them no answer, I had find out myself about the documents required, I had to pay a storage fee at custom of $30/day, when I finally reached out to SW and told me we are sorry it is Brexit, what a joke. If you ship anything in the US from overseas you need documentation, what a joke!”

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Posted 3 years ago

“Love love loveee itttt!”

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Posted 3 years ago

“I'm really surprised to see how many negative comments there are. I purchased my wedding shoes, they came very quickly, and in perfect condition; No issues at all. I do not believe they are scammers, this is a legit company. Perhaps it's a different story when you need to deal with customer service.”

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Posted 3 years ago

“Sadly, this company has the worst customer service I have ever received (Sara on chat). Rude, dismissive and dishonest. Absolutely unethical. I will never order again. Once you overlook the cute butterfly designs, only poor service, average quality and uncomfortable shoes remain.”

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Posted 3 years ago

“Bad quality for a shoe designer! I like to return it, but afraid( after I read all the reviews) I won’t get my money back! Help!!!!!”

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Posted 3 years ago

“I love my sandals & matching bag. Very happy.. When out at a party after removing my sandals ( too much champagne) in the morning I discovered I had lost an ankle strap. I emailed Sophia Webster to ask if it was possible to get a replacement strap. They replied promptly and said yes no problem. I had to pay a small charge and my new strap x2 arrived a couple of weeks later. Thuli Martinez handled my request. She was very helpful and totally professional. Thank you so much 😊 very happy customer”

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Posted 3 years ago

“When you order from SOPHIA WEBSTER you think that you Will have a good experience with nice designed shoes. The truth is they have very poor customer service. They don't bother to repaly to email . I didn't get the refend or shoes neither . Sophia why don't you care for your customer?!”

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Posted 3 years ago

SOPHIA WEBSTER is rated 3.2 based on 104 reviews