SOPHIA WEBSTER Reviews

3.2 Rating 105 Reviews

56 %

of reviewers recommend SOPHIA WEBSTER

Company Reviews

Questions

Metrics

3.2

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

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Customer Service

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How quickly does SOPHIA WEBSTER resolve customer queries?

Helpful Report

(2 days ago)

Greater than 41% of reviewers feedback is SOPHIA WEBSTER resolves customer queries within an hour.

Helpful Report

(2 days ago)

89.29%

Industry Average

“ I tried to contact customer service and Kajal responded, super kind and helpful, she spoke to her manager and since they couldn't repair it in time for my wedding they offered me to exchange for another completely new pair. ”

- Claudia M.

“ Honestly couldn’t have hoped for a better customer service. The premium brand is definitely represented very well by its staff. Thank you ”

- Amy

“ I had bought two pairs as wasn't sure about the size and their customer services team were super helpful and got the size I didn't want returned straight away. ”

- BusyMumLady

SOPHIA WEBSTER Reviews

Customer Service - Good