SOPHIA WEBSTER Reviews

3.2 Rating 104 Reviews

56 %

of reviewers recommend SOPHIA WEBSTER

Company Reviews

Questions

Metrics

3.2

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

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Customer Service

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How quickly does SOPHIA WEBSTER resolve customer queries?

Helpful Report

(6 months ago)

Greater than 42% of reviewers feedback is SOPHIA WEBSTER resolves customer queries within an hour.

Helpful Report

(6 months ago)

84.00%

Industry Average

“ Honestly couldn’t have hoped for a better customer service. The premium brand is definitely represented very well by its staff. Thank you ”

- Amy

“ I had bought two pairs as wasn't sure about the size and their customer services team were super helpful and got the size I didn't want returned straight away. ”

- BusyMumLady

“ I have received the BEST customer service from Taylor ! I sent my wedding shoes back as they broke on my wedding day and was told it was unlikely they could be fixed meaning I wouldn’t be able to have them back. ”

- Anonymous

SOPHIA WEBSTER Reviews

Customer Service - Good