“I stuffed my address up on my order and it was sent back to store, I spoke to customer service and they had it sent back asap
so helpfull with everything can't say a bad word i'll only buy from Spartansuppz the best service out of them all”
“Ordered something on the 6th October it’s now the 27th October and still hasn’t arrived. Contacted the company on the 20th said they would ‘raise a case’ with Australia Post and said it would take a few days. Now it’s a week later and being provided with no update.
Regardless on whether it’s Australia Posts fault or not, I have had this occur in the past with smaller businesses who have refunded, reimbursed or resent products immediately providing efficient customer service response regardless on their investigation outcome. Spartan Suppz on the other hand are simply throwing their hands in the air blaming Australia Post and just letting the customer suffer for the mishap and happily pocket my afterpay payments in the mean time while sending me emails asking for reviews.”
Hey there, thank you for taking the time to leave us a review at Spartansuppz.
We have looked into your order and can definitely see the issues you are having. Our team has followed up with Australia Post by opening a case on October 20th (REF 35825114), but unfortunately, they still haven't responded to our request.
Our team is going to reach out to you personally today to make this situation right and get it fixed up ASAP.
In these times we are trying our best to get orders to customers ASAP, but unfortunately, Australia Post is not coping with the demand
We will have this situation rectified for you today and want to apologise for you not receiving your order in an appropriate time frame
Hey Hitika, thanks for taking the time to leave us a review at Spartansuppz.
We take pride in providing the best service we can!
Let us know if we can help any further.
“I normally love my Spartansuppz deliveries but I was a little disappointed today because I didn’t get my “I am god” preworkout. I ordered 1x I am god, 1x Mega Pre and 1x Psychotic, but instead got 2xMega Pre and 1xPsychotic 😢”
Hey Anthony, thanks for taking the time to leave us a review.
Our team will reach out to you ASAP to get this situation rectified for you!
Apologies for the inconvenience
“quick to get back to you if you have a problem love to see more steel range back there again and should start offering some steel stacks of the andros range also should always offer express post normal post suxs”
Thanks for taking the time to leave us a review Daniel! Unfortunately, the Andro range is not legal in Australia. If we get enough demand for the STEEL range we can continue looking into stocking it.
Postage is something we are trying our best to work around at the minute. Our dispatch times are faster than ever, unfortunately, as soon as it leaves our hands it seems to grind to a halt.
“Great range and great service I shop here and live in Adelaide ,best prices in Australia’s , I am a very picky person and I could only find the flavour I want at spartansuppz”
Hi Karin,
Thanks for taking the time to leave us a review at Spartansuppz.com. Our records show that your order was placed & dispatched from our warehouse on October 14th at 3.15pm.
Your order was shipped with Australia Post Regular Shipping from our Victorian warehouse under the tracking Q68344250101000931507.
The latest information on the tracking that we can see on Australia Post's website is it was last scanned at 7.16pm on October 14th.
Seeing as there hasn't been any scans for 5 business days now, we are going to raise this case with Australia Post to investigate further.
We do apologise for the delay in your order, we hope you can understand that we have dispatched your order within 8 hours of it being placed and it is unfortunately Australia Post who is delaying things here.
“Very reliable source for the best supplements out there. These guys are my go to store for everything I need, excellent customer service, very quick shipping and always at a great price !”
