“Hi, i was dealt with by Sam, she made me feel so comfortable and confident in her that my visit selecting new specs was made an absolute pleasure!
Whoever selected her to work in your store made a great choice!
Well done Samantha!!!!!!!!!!”
“Customer service by Gayle in the Falkirk branch was first class. No hard sell or pressure sale. Which was a lovely change. Its because of Gayles that i bought my glasses in store. Thanks”
“I had such a wonderful experience at Specsavers Geelong Westfield. The staff were so professional and the system to get me into some glasses was flawless.
Couldn't recommend them more.”
“I had my eye test on 2-9-2022 and after my test, ordered my glasses the same day. I collected my glasses on Monday 12-9-2022 and all the staff were very helpful and very courteous. I can highly recommend the Guardamar shop.”
“Optometrist and salesperson both say multi-focal lenses not necessary then proceed to explain why they are necessary. Do not purchase multi-focal lenses, they are a waste of time (three-weeks waiting time) & money (oddly expensive). The multi-focal lens is designed to be looked through straightforward. For someone who is not constantly looking straightforward as though he has a stiff neck, the new glasses were put away and are immediately being refunded. The range of frames in-store is a let-down, and they don’t tell you your prescription so it isn’t like you’re able to just order online. The optometrist wrote down a prescription for reading, saying there was some difficulty focusing at close-range. Do not need reading glasses, holding things close to read is just a bad habit. Your best bet is to see a practiced optometrist for a prescription and then just order glasses online.”
“Optometrist and salesperson both say multi-focal lenses not necessary then proceed to explain why they are necessary. Do not purchase multi-focal lenses, they are a waste of time (three-weeks waiting time) & money (oddly expensive). The multi-focal lens is designed to be looked through straightforward. For someone who is not constantly looking straightforward as though he has a stiff neck, the new glasses were put away and are immediately being refunded. The range of frames in-store is a let-down, and they don’t tell you your prescription so it isn’t like you’re able to just order online. The optometrist wrote down a prescription for reading, saying there was some difficulty focusing at close-range. Do not need reading glasses, holding things close to read is just a bad habit. Your best bet is to see a practiced optometrist for a prescription and then just order glasses online.”
“The " level Of Professionalism Displayed Throughout The " Boscombe Specsavers Branch Was/ Is " Very Inspiring " !!! And The " Enormous Degree Of " Courtesy And Patience Shown To Me Is Something " I'm Not likely 2 Forget " !!!!”
“Original visit for test and ordering new galsses. Good, very good in fact. Hence the stars. 3 1/2 weeks later no glasses no contact. Won't accept phone calls. Just a void. I have used Specsavers many times in the past. Doubt I will be going back.”
“have had an awful experience with specsavers in Middleton, Manchester. Last year was the first year my glasses havent been right. I had to go back for 2 more eye tests and get my prescription altered. This still didnt correct my lens. I didnt go back as i had enough. A year later i was due my eye test again! I went again and the same thing happened. I had to go back twice for an eye test. I also changed my glasses as these were giving me headache and know one knew why. They changed my glasses and still my vision was not correct. I went back again. I was saw by a consultant. She told me with these exact words 'its because of your age and there is nothing we can do'. Iam 35 years of age! What a joke! I gave them my glasses back and got a refund for it. The place is awful i wouldn't recommend anyone to go there. Absolutely shocking!!”
“spectsavers in middleton the worst company ever they don't care about your eyes just money my daughter had 2 eye tests in few weeks apart both different 2 different people came up with 2 different things that was wrong with her eyes but still nothing changed now they came up with her glasses need titening and now its her eyes doesn't matter if your eyes a blured nothing I can do and sent her away what attitude since being taking over by new people in the pandemic it's gone down hill they want to charge you for everything there is a young child in that works there horrible person igranant and stands there calling customers obviously the shop doesn't like people just money many people have complained spectsavers don't take complains from resolver because all they have is complaints and no recommendations avoid this company because your eyes are not their concern MIDDLETON SPECTSAVERS ARE THE WORSED COMPANY EVER prices are ridiculous staff are horrible no respect”
“On Tue 6th Sept I had a problem with my private hearing aids that needed a repair before we go to Spain on 13th Sept. There were no appointments at my local Kenilworth Brach but managed to find and book a repair with Solihull Hearing Centre for 12th Sept. I received an email confirming my appointment but then get an email asking for my name, address and date of birth which I believe was part of the booking process. These I supplied to be told by email that they are cancelling my appointment and refer me to Kenilworth who I know have no appointments before we go away. Totally unacceptabl behaviour imo from a company that I thought was better than this.”
“My husband and I were at Specsavers in Sutton, Surrey last week and although the store was very busy, we were promptly attended to by the opticians. We especially want to thank the administrator Lubnah who was very helpful as well as cheerful. We explained to her that we were going abroad and Lubnah rushed the process through quickly. The new spectacles were ready in time for us to collect.”
“I had a hearing test and received two NHS hearing aids after 10 days the back snapped off one, I went back to the Norwich St stephens store and was told I had to pay £68 to have them repaired, i refused and said they must have been faulty as they should not break after 10 days, all I got in return was shrugged shoulders. Disgusting, had I bought them I’d have consumer rights, now after i10 days I have no hearing aid. Should not be offering this NHS service”
“Sainsburys heaton park branch ended up walking out after telling them forget it .
I am deaf and wear hearing aids i explained 3 times that i could not understand what was being said about the eye test all she did was talk louder .
I fully explained that due to the hearing aids i hear everything from every one close by at the same time as just a jumble of speach i asked if there was a private room thats quieter she ignored me and spoke louder so i gave up got up and walked out .
For a place thats supposed to deal with hearing as well as sight . It was plain to see they are clueless.
Or this staff member in particular is”
“Atrocious. I called in yo the Streatham store about a problem with my right eye. I was triaged told I would be seen but they would call me within 2 hours to go back. That was yesterday and still waiting, have tried to call them numerous times today and kept holding on until you get a message saying number has been logged and will call back, have been waiting since 11am this morning still no callback .
Will not be using specsavers again I always thought it was common courtesy to call back even if they cannot see you”
“Thank you to Chantal Dhavrajh for your assistance with getting my new pair of specs. Job well done to you. Looking forward to working with you in the future.
Regards
Gershwin Anthony”
“Spec savers Green Stone is the best,it was the friendliest service ever,the optometrist Naledi Matheba was outstanding ,she did not rush the examination even when I thought I was wasting her time by making her go back to the different lenses as I was not sure ,she took her time & did not make me feel stupid... receptionist & the manager treated me like I was their long time client & yet it was my first time with them...I would recommend them anytime...they are the best👌🏿👌🏿👌🏿”
