“Eye test went well , need a slight change in prescription, however the frames all seem to be the same shape ( round ) and have got very flimsy, unattractive and expensive. My prescription will have to wait unless I take it somewhere else.”
“Audiology test with Sasha at Tamworth this morning. Great experience, sasha was very informative, helpful, friendly and explained everything really well. Impressive.”
“Spent £442 on titanium frameless glasses buy one get one free which I was told were virtually indestructible. A leg broke off and a new leg installed as under warranty. The second pair had a leg break off in exactly same place and now the original pair which had leg replaced have broken again exactly in same place. Was informed by manager in Stirling branch nothing he could do as glasses out of warranty and it must be a manufacturing fault. Has anyone else had this problem. I will never use Specsavers again”
“I visited Spec savers in Elgin recently. The company had advertised reading
glasses for 15 Pounds. National advertising.
I went to get some. There was clear pressure to buy designer glasses.
I was then directed to a stand where I was tole the L15 specs would be. There were none. I was given a box and told to put the specs I liked in it. They were all considerably more than L15.
The assistants are clearly trained to do this.
This offer is quite insincere and is a device to get you into their shops
so they can pressure you into buying more expensive specs.
I wouldn't go nearSpecsavers again. They are only really interested in making money.”
“I have purchased designer glasses which started to corrode under the eye section of the frame. I returned them and the frame was replaced. The new pair are also corroding. On returning back to spec savers they want me to have the same frame. I have requested a whole new frame to which they say I have to pay for it. My frame was changed in August 2022 - not a happy customer”
“I went to Specsavers Goole and they were brilliant. I am.totally blind in my left eye and my right eye not brilliant. The gentleman who tested my eyes but menin contact with someone and they gave me a large magnifying glass and a small one to pop.in my handbag. Both these were really good. I cannot thank Goole Specsavers enough .all the staff in the shop are lovely. Anne walker.”
“I wasn't happy with the fit of my in the canal hearing aids, and Specsavers customer service was truly excellent about making sure that I am happy with them. At no charge they were replaced even Though it was past the 90 day return policy. I highly recommend Specsavers audiology to anyone looking to get quality hearing aids and excellent customer service.”
“I’ve been today with my son in Queensway speacsave and we Ben see with Young lady so so nice so polite very very good I mean my first time I see so nice Optician and very helpful very Humble Excellent thank you very much her name is Alaa”
“Arrived Specsavers in Kendal Sainsburys at 4.20pm exactly. Traffic had been bad so I was 10 minutes late. Four members of staff stood around chatting. No customers.
Female of the group immediately scooted into the consulting room to hide. Poked her head out to whisper to her bearded colleague she couldn’t see me- didn’t have time!! It’s very rare that I’ve encountered jobsworth behaviour this bad. It was despicable, cowardly and unacceptable.
Why are four members of staff needed when there are no customers?? I’d recommend sacking them all. I will never use Specsavers again.”
“Booked an eye test at sainsburys at Mansfield for next day at 11:10 am .My chest is bad and i have mental health problems so going was a struggle for me .Got there they told my wife no appointment .Go figure so i told them to stick it wont go back again”
“I had been wearing reading glasses for the last two years. So after a few reminded from Chesterfield branch I booked an eyetest in July. After the test I was offered glasses stronger than the reading glasses I use. I had been unable to wear the prescription glasses because there are to strong. I feel disappointed with the original eyetest.”
“Hi my name is Paul, I live in Leicester but have just visited your site in Bethnal Green London as my 85 year old mother in law damaged her glasses, one of your customer service team, Micheala popescu asked if I needed help and I explained the problem, she took the glasses and replaced the missing screw cleaned them and handed them back in no time at all, she was very polite and helpful and when I asked how much she said it’s fine no charge, she did all this whilst being rudely abused by another customer, for no reason that I could see, and I’d just like to say how refreshing to meet someone who is conscientious about her job and she is a credit to you, so thanks again Micheala and have a very merry Christmas!”
“After my granddaughter was examined 8 years ago they said that she need glasses she had a date for 2 years and kept having her eyes testedid but then took her to an independent In altringham And they said she did not need glasses she also had a check up at boots and they said she didn't need glasses so that is why she was having headaches she didn't need any bloody glasses”
“Just to say thankyou specsavers home visit, my elderly parents who are house bound through ill health, have just phoned me delighted with your service, their new specs were delivered by a lady dressed as Santa's claus, two very lonely people overjoyed by your service. many many thanks”
“Went because of severe eye pain in left eye for 6 days and could not even eat for one day
Could not work both of my two working days on pc or watche tv as was in so much pain in left eye
visitred Specsavers opticians with them prior knowledge of my problem that what was I was there for.
I paid extra for Glaucoma test being 67 years old.
All I got back wasI was fine, eye sight good drye eyes (bought recommened solution) They asked how many different types of glasses did I require?
They were not interested in anything other than selling me more glasses
A & E Mansfield They found the problem. Removed it . No Profit here. God save
A & E and the NHS. Phoned specsaver manager Mr Nerhra who agreed more should of been done, the problem should of been detected. Offered a £10 refund which he thought would solve the matter. i declined, that was not the point. i just wanted better care for the everybody not just money making.”
“I was insulted by the receptionist on the phone, they refused to make an appointment for my child, spec savers makhado crossing, those ladies are unprofessional and I called requesting an appointment for my child and instead of them explaining that they were fully booked they exchanged phones yelling and calling me names. They level of disrespect is out of tgis world .”
“If I could give -10 I would. Worst ever customer (no service) experience
ever. Guisborough branch, should be ashamed of yourselves.
Just interested in taking your money. Shocking , go somewhere that
deserves your custom.”
“Should be a minus star!!! I am still waiting for my prescription sunglasses that my local branch have had since November last year. Stuck in a drawer for over 3 months!!! Then reordered with me paying extra for high index lenses, that was April 2022. No contact with branch so phoned them in August to be told it was a Lost Order and they were waiting for me to give them the go ahead to reorder!!! I’m not telepathic, no one phoned to tell me that it was lost. So they reordered on 25th August and today 8th December I phoned to ask where my glasses were, only to be told that it was a Lost Order and they were waiting for me to give them the go ahead to reorder. You couldn’t make it up. Like a comedy show and they constantly tried to make out it was my fault in the first place. Be interesting to see how long it takes for this new reorder to come! Watch this space!!!”
