“I went to specsavers ever since I was a young child. Handed glasses after glasses and guess what! Went to a new opticians and I don’t need glasses I have convergence insufficiency and they never noticed. Awful”
“Terrible treatment after having a home visit for my spectacles.
The aftercare of a home visit was abominable.
I struggle with anxiety and have a disability and I explained that I could not afford the glasses that they pushed onto me at the home visit.
I rang them and explain this and try to sort out alternative glasses.
They have the audacity say someone had been out again to visit me to look at new glasses and that then phoned me and could not park I repeatedly phoned them and said this was not the case and that I've not been out the house nobody been to my door or phoned me.
Basically they called me a liar I have tried and try and try to sort this out to get myself some glasses this is the worst support I've ever received in my life I wouldn't you specsavers if my eyes depended on them.
Awful awful awful awful experience and I even phoned to try and get some help get some help with customer care what a joke you can stick specsavers where it hurts I would never ever use them again and it upsets me because I've used them over many years and this is the worst customer care I have ever experienced.”
“I have been missold the contact lense appointment. Online it said it's free and when I left I paid £25 (which I thought I paid for contact lenses) but it was for consultation and trial. Online it also says, that you can book only free contact lense trial. I actually did not even know that what I paid was trial of lenses and was surprised when I came to collect my lenses I was told that it is not the case.
I was frustrated at this point and asked to get my prescription (that I have apparently paid for) so that I buy contact lenses somewhere else. I was told that there is no prescription until I book a trial session and then I can order contact lenses.
I was missold a service/product in a bright daylight. I was not informed at any point that I will have to pay for consultation. Please check online - it does say it is free and nowhere at a booking stage or in-person I was told that it is not a free service.”
“Polly the lady who dealt with me when I collected my glasses from the Exmouth branch was extremely professional whilst being chatty and making me feel very comfortable”
“I've been with specsavers around 13 years. This time after having my eyes tested in Dec have had 1 prob after another after 1st picking up my glasses. In all fairness to specsavers every prob wasn't there fault think I have developed some sort allergy to materials glasses are made from. Just want to say they have been great. I've become the sort of customer last few months nobody wud want. Docs have been no help with finding out why my frames have suddenly started irritating me. Would just like to say thankyou wolverhampton branch am extremely greatful for your patience am hoping pair I picked up today are going to be ok”
“I got my first appointment with them on Saturday 21st of May (Golders Green) because I was having problems with my vision. I have a pair of glasses and contact lenses with a prescription from Spain, and after the appointment with Specsavers, the optician told me she would change my glasses prescription, for which I paid 90£.
I went to get my glass lenses changed on the 2nd of June. I couldn’t try the glasses in the store because I was wearing my contact lenses at that moment and I wasn’t accomodated to remove my contact lenses in the store by the store assistant. I was concerned about not trying them but I was told that I had a month to change the lenses back to my original ones in case the new ones wouldn’t work. When I tried the new glasses at home, I realised that they gave me the wrong prescription: they provided me with glasses to see from closer when my main problem is that I cannot see from far because I have 3 dioptries in each eye.
I went back to the store the next day to tell them they provided me with the wrong prescription and I requested them to place my original glass lenses back. The store assistant started doing it in front of me, however, at some point, she went to a private room.
The new glass lenses they put in are not the ones that I bought in Spain. First of all, the new lens is thinner and second, my lenses from Spain had a square mark on them. I spoke with my optic in Spain and they explained to me that the square mark is an anagram of the factory where they make their glasses. The lenses they provided me do not have this mark and the store assistant kept assuring me that the new lenses are the original ones, even though she did not change them in front of me.
I had to pay 90£ for a prescription that wasn’t right and, apart from that, I do not know what happened with the lenses that I brought from my own country, so now I am wearing glasses that I doubt my prescription is the right one.”
“Very happy with service and product! Every staff member I had contact with to extremely helpful, courteous and patient. I had not used Afterpay in a shop before and the lovely girl who was assisting me was extremely helpful and patient. Very happy with the deal I got and love my new glasses (all 3 pairs).”
“I wish I could give 0.
I wish I could give 0.
I suffer from multiple mental and physical health issues so getting out and going to have my eye test was a big deal.
I have the hc2 certificate as I have low income right now due to these issues, I also receive pip so more than qualified for the free NHS test.
The store was Horsham where I was rushed through the process quite efficiently.
A nice lady asked if I wanted some sort of extra test they offered, I asked if it was free as I have very little money to which she replied I'm sorry but no there would be a charge, so I declined.
I then got to the actual eye test which was good the guy out me at ease and was very nice aswell as thorough.
I then got whisked back downstairs and handed over to a very very enthusiastic sales assistant who took the paperwork from the optician and to my horror charged me £10, I asked if this was right showing my hc2 certificate to which she replied yes it is and went straight into trying to sell me glasses at 200mph at this time I was starting to panic and could not cope mentaly so I made my excuses and left quickly. It is only now weeks later that I can face this issue as it has caused such anxiety.
I have also now just realised on top of this they didn't provide me with my voucher, the gos3 form which is what contributes to the the cost of your new glasses. So although the staff where very polite I feel I have received poor service resulting in me not wanting to go to an opticians again.
I have complained to Specsavers head office and am awaiting there response. Hopefully I will get my long overdue gos3 form so I can finally get my glasses along with an explanation as to why they charged me £10 and a refund.”
“I ordered my glasses in March, when they finally arrived a month later they had given me the wrong glasses. I went at great pains to explain that I needed glasses for my computer, 1 to 1.5 metres away. They initially sent me distance glasses. I complained and they then sent out someone to choose the glasses, I explained again that I wanted for distance 1-1.5 metres, a month later they sent me (book) reading glasses (By now I had explained to many people, both opticians that they were for a distance of 1 metre plus) Again someone came out to see me. I was told that why didn't i say that in the first place, humphh! Third time lucky, (after giving me a new prescription) they offered to send again in a months time. By now I have been waiting 4 months in total. I am told that the new ones will be sent out and they can't do them any quicker than 3 weeks. The whole process has been a nightmare. What I disliked more than ANYTHING, was the optician coming out and trying to argue that I had said this right at the beginning 4 months ago. Exasperating experience, I would have cancelled completly, but getting a refund would have taken a month. So I hope they get it right this time. To anyone out there thinking of gettig glasses, don't expect them when they say. If you have a prescription please get them elsewhere to prevent youy having to go through the same as myself.”
“Good day I am not happy with the service received from Durbanville branch for my grandson glasses we went 31 March and it is now 24 May today and we are still waiting for this service that they offer children to get free specs till 12 years old. First they could not find the script then they found it and sent it away last week Wednesday she said we waiting for it should be here by Friday tomorrow it will be a week and they keep saying we phoned but one never gets the call - i phoned thrice my daughter phoned twice its a bad experience im sorry we went all the way from Kraaifontein to Durbanville”
“Never use, awful service, had to complain as they put something on my prescription which was not meant to be dispatched but was on the prescription and even their receptionist said yes they would dispense it!
Manager not interested at all never formally responded to written complaint not interested at all.
Avoid at all costs other high street opticians give a lot better service.”
“I’ve always used specsavers until my last visit eye test was fine.
The quality of glasses are shocking I’ve purchased better glasses from TK max for £5.
I will never use specsavers ever again absolute rip off!”
“i visited Specsavers Seapoint Cape Town a month ago seeking assistance on choosing a frame & the 2 ladies were not helpful at all, they were more chatting about guys. I then left and thought i would try specsavers Cavendish mall. WOW! BRILLIANT SERVICE! I GENUINELY SAY THIS AS THEY WERE EXTREMELY ATTENTIVE HEPFUL & FRIENDLY! I RATE THEM 1000 STARS! WELL DONE SPECSAVERS CAVENDISH!I NOW HAVE MY SPECS WHICH IS PERFECT! NISHAAT”
“Have waited 2weeks for 2 pairs of glasses to be informed by a telephone message that glasses are not ready yet and might ( no definite time given)take another few days. Ridiculous ! Especially after paying up front for them. Most definitely would never recommend Specsavers.”
“I had my annual checkup today at Sainsburys Charlton store. As usual, the service was excellent. Habiba made me feel very comfortable, explained every check she was doing and discussed the results fully with me. Nothing was too much trouble and although I'm 83 she didn't talk to me as though I was an old person!! She discussed styles, type of prescription and gave me a breakdown of the charges. A lovely visit. A very kind, capable woman and a credit to Specsavers. Very good choice of frames and very reasonable prices.”
“I have been a loyal customer of Specsavers of Ely for at least 20 years and have been very happy with them. NOT ANYMORE!. I went to Ely Specsavers today and asked them if they can adjust the lenses which was little bit loose. After asking me my name, my address and when I bought them I was told they can't help me. They looked like teenagers whom had no idea of customer care. I went round to Vision Express in Ely Tesco my problem was solved without asking my name or address by very kind professionals whom cared about their customers. From now on I will make sure non of my family or friends go to Ely Specsavers after todays disappointment.”
“Rang to book a nhs diabetes eye screening test and told booked up until end of june and then not doing the test anymore!
Been customer for 30+ years
Will take all my business elsewhere
Disappointed”
“I have used Specsavers (Seaford Sussex) for a number of years, but unfortunately on this occasion I have found their after sales very unhelpful - I spent £260 on two sets of glasses that are unwearable (waste of money) thankfully my eyes haven’t deteriorated and I am still able to wear them - would not recommend”
“I took my daughter for glasses in Eastgate in Jhb and it took three weeks without hearing from them, on the fourth week I went to store in Eastgate and the service was unbearable 😑 bad. They promised to resend lab order and test card to my medical aid, later they told me they can't resend the documents, I later called my medical aid and they didn't send them. I had spent over R200 calls between my medical aid and spacsave so far and had to hire helper to look after her as she couldn't attend school due to glasses and I don't know what to do. What I know is I will never set my foot at spacsave anymore after working with them for over 15 yrs”
“Labs messed up on 2 occasions with he wrong lenses. Three months ths later and still waiting. Went to another optom and waited three days. Double costs. In house service was OK.”
