“I am a long term customer, and have always been happy with Specsavers.
However I found myself in Norwich for the weekend with no contact lenses, I called the local branch, and then got a cab to it (Whitehorse Road), I had 5 pairs of lenses free of charge in minutes! First class customer service.”
“I called into Westway Cross Greenford. I was early, no problem was seen . I have an anxiety problem both staff members who looked after me were amazing kind and discreet. No hard sell Thank you”
“I arrived early. Was immediately taken up to reception where I waited in a clean and well presented waiting room. I was offered a drink whilstbi waited which was, incidentally no more than 3 or minutes. Was then shown in for the first part of my eye examination. The assistant was friendly and fully informative of the procedure shecwas about to carry out. I was then directed into another room whereby my eye exam took place. The specialist was patient whilst I decided which lenses I could or couldn't see out of. I didn't feel rushed at all. She even spoke to me about laser surgery and was helpful in answering my questions about it.
I felt valued when I attended spec savers (which isn't always the case when attending appointments). A thoroughly pleasing appointment.
No nonsense or waiting around. Pleasantly surprised. Well done spec savers.”
“Popped into my local branch in Sale,to hopefully see if my glasses were repairable after the arm came off!! Was ushered in and dealt with immediately by the wonderful Holly,who repaired them flawlessly with her wonderful bright and breezy charm! An absolute credit to Sale branch,exceptional roll model all!
A* service Holly 10/10 🙌🏼😍”
“Fantastic treatment during my visit to the Hillsborough Branch, nice friendly staff and no waiting around.
I was due a new eye test and knew I needed a stronger prescription and kept forgetting to make an appointment. When I broke my glasses I booked in for both test and new glasses. I was expecting to wait a week for my glasses but as I had broken them asked if they could do them any quicker. They rushed them through so that I could pick them up the next day, where I was treated with the same great service.”
“I had my yearly contact lenses check today. Fabulous service in the Wisbech branch. Andy the optician so friendly answered all my questions. I also needed new glasses Kerry the assistant helped me choose a pair, even though I tried on loads she was very patient. Then we sorted out the lenses and paid. All in all a very pleasant experience.”
“I have never known a more professional service! Simon, at the Nuneaton branch went out of his way to help me, i can't believe how easily he dealt with my problem, don't think i will ever use another opticians”
“Went in for safety glasses and was very impressed with the range and the knowledge of the lady helping me choose. She made sure that it fitted well and would provide the right protection, advising which frames were suitable and which were not. The optician was also very good, he was freelance and covering for someone else so reassuring to know that even when the main optician needs to be covered, there are good people to back them up. Overall a good, friendly and helpful experience.”
“I drove over my glasses and they were completely mangled! Booked appointment for 4pm today and by 5.30 walked out with my new prescription glasses soo impressed, all staff delightful particually Paul and Lauren”
“Took my daughter after her teacher said she may need an eye test as her vision is blurry.. They fit me in the same day (today) and it turns out she needs glasses to read the white board, do her work etc.... Lovely and professional and helped pick out her glasses which suited her.... Well done Hornchurch specsavers.”
“Very nervous picking my glasses from Warrington store but was quickly put at ease by your wonderful staff ( in particular Ashley) . Left the shop full of confidence and a beaming smile. Thank you once again”
“Vanessa in the Folkestone Specsavers branch is amazing. I went from glasses to contacts, on my first contact visit she went though the whole process with me and my sister who came with me for support. My appointment wasn’t rushed she was happy fun laughed with us as I was quite excited but remained very professional. She explained everything to us about wearing contacts then she put my contacts and then taught me how to put them in and out myself making the whole experience fun. she was happy and chatty and by the end of the consultation I felt I had made a friend and my eyesight was brilliant I skipped out of Specsavers !!!! Since then I’ve had to book in a couple of times with a couple of little beginners problems and she has helped me sort them straight away!!! She is lovely and I look forward to going as I know as soon as I see her She will fix it”
“Incredibly helpful staff , in particular Tracy at the westbromwich branch who went above and beyond to assist and her customer service was exemplary .”
“Excellent customer service from the staff at the Specsavers in the Intu Centre, Derby today..12/10/18..BUT..exceptional customer service from CHARLIE....You were a STAR! We hope you read this...Thankyou for ALL your help, and kindness during our visit. Terry is now looking forward to receiving his new glasses.”
“Service is outstanding and consistant. I was and always am pleased in the way I am dealt with. The Woolwich branch is Clean and inviting. I cannot recommend them enough , want first class service try them”
“I lost an arm off my reading glasses and took them into the St Annes branch and within 2 hours they were able to replace it, free of charge!
Always excellent service.Thank you so much!!”
“Been here today for the first time for an eye test. Wasn't planning to buy any glasses. But staff were really friendly. 3 English men and 1 Asian lady - she is adorable, all of them were very helpful and patient. Didn't feel like I was pain in the ass:) even though I was. I liked the fact that they didn't try to upsell. But I still spend a lot of money though ha. Waiting for my two pair of glasses now. Can't wait. Thanks so much for winton specsavers staff today. Mr. N ;)”
