“I went into our local branch, Woodbridge, yesterday with my rimless glasses that had, after 2 years, broken. I was told initially that this couldn't be done . The manager ADAM, then stepped in and said it could be done, and after a little wait, he came back and had replaced the bridge for me which will certainly get me through until March when I am due a test.
I wanted this acknowledged because he went over and above for me to get this repaired and I was extremely grateful to him. He's a keeper for sure.
Thank you Mrs Lin Walker. Longstanding customer. Thanks Adam x”
“I purchased glasses a few months ago and Marci assisted me through the whole process. I was very pleased with the service and products. Will definitely be back again after my cataract surgery for a few new pairs of glasses.”
“I booked an appointment online for an eye test. My appointment was on Tuesday the 15th, the staff at Bethal mall were amazing. We had issues with my medical aid, they searched, made calls until I got assisted. Sonto Xaba the optometrist is awesome together with the 2 ladies at the front desk. My glasses came back Yesterday and I'm super happy
I now see very clear, red is so beautiful I don't even know the last time I saw it that way 🤣🤣❤️❤️❤️”
“I went to Bethnal green specsavers on the 11. 10. 24 & I was seen by Samit, I have suffered with bliphrightas for many year. Samit took the time to explain how to manage my problem & this has helped me so much, I haven got that regular gritty feeling. I just thought I needed to say thank you so much my eyes have never felt better. Thank you Samit x”
“I attended Specksavers Cheetham Hill Fort shopping centre this afternoon.I was so impressed by the professionalism and helpfulness of all staff. I must add that both Matt and Muhammad were so attentive and gave good advice and made my visit a pleasant one. I left with the knowledge that my custom was appreciated and I will certainly recommend this team at the Fort branch Cheetham Hill”
“I recently had a fantastic experience at Specsavers, New Plymouth Devon Street store. After months of searching for the ideal glasses to address my specific eye issues, their team was incredibly patient and supportive. They took the time to explore every option from Progressive and even contact lenses and ultimately helped me find the ideal pair of Bifocal as a solution. Their kindness and dedication made all the difference. I can't recommend them enough!”
“What a fantastic store we have here in Poole we are so lucky. My hearing aid stopped working. I went to specsavers in Poole greeted at the door by friendly and helpful staff, who took my hearing aid and gave it to Lisbeth an amazing audiologist who fixed my hearing aid, I would like to take this opportunity of thanking Lisbeth for successfully fixing my hearing aid whilst working around her busy schedule and enabling me to go on holiday today with the joy of being able to hear people, well done specsavers.”
“as someone who struggles with anxiety (health) the woman i had calmed me down and even shared some of her anxiety’s helping me understand that it’s not just me. i honestly appreciated that so much just knowing that isn’t in her job description! thank you”
“I was in the Mayfair store on September 11, 2024. While waiting for a service representative, I heard a call with Jude. She is so amazing, her customer service was 1000% awesome. I hope her manager knows what a gem she is and needs to be kept within the folders of the company. I would highly recommend her any day. I have had in the past previous great experience with other staff, and believe the company is doing something right. Thank you Jude! Good luck to your bright future in Customer Service.”
“I had bio vocals and couldn’t get on with them, I went back to specksavers Patchway in Bristol and was seen by assistant named Sarah and she was absolutely wonderful, she was able to sort out my issue there and then and I even ended up with some money back that I had saved, overall my experience here today was fully satisfactory and brilliant service from Sarah, I have full faith in this company and store”
“The doctor and staff at Specsavers, St. Laurent Center, are amazing! I confused my appointment and showed up 2 hours early and yet they generously accommodated me in that moment. I would recommend specsavers to anyone.”
“Today I visited SpecSavers Market Drayton Shropshire today. The customer care I had from Holly was exceptional. People are very quick to criticise but not to give credit when it’s due. Well done Holly .”
“Specsavers in North Street Brighton offer excellent service both with eyes and hearing. Nick at North Street Brighton always offers excellent service when dealing with glasses etc.
I have absolute praise for Kori in Audiology in North Street Brighton who always gives excellent service. I thoroughly recommend this company and if you use them you will not be disappointed.”
“I visited Specsavers Torquay at their Union Street Branch today for my 2 year eyesight check-up. I also had the OCT test. I was seen very quickly firstly for the OCT test then by Aston Harvey, whom I have not seen before. I have been for many years a customer of Specsavers and have always been completely satisfied with all the staff and opticians I've had appointments with. Aston Harvey was 100% professional and I would thoroughly recommend him, not only was he thorough but explained everything I asked about the OCT test, particularly as I was interested at the information on screen. He is a young chap and a credit to Specsavers and will go far in his career. Even better, after 2 years I was pleasantly surprised that my eyesight had not changed from previous check-ups so did not necessitate the expense of new glasses.”
“Ordering:
Quick service, it was a very clean store, associate was happy, friendly, professional explained everything clearly. Because of hiden disability told her I couldn't hear or understand as fast as she was talking she was great and slowed down. Was happy and didn't roll eyes occasionally that happens. She answered questions with confidence and helped me come to a decision of all the choice of lends etc. She was excellent!! We had fun while helping me pick my frames.
Picking up glasses:
Prompt and happy associate, proffessional, fitted and adjusted my glasses. They fit perfectly and tri focals were amazing, i didnt hace an adjustment period, transition between the tri lenses were unnoticeable. I been wearing glasses since I was 5 im 62. So I think these are the best fit after the first adjustment I've had for about 12 years. I will highly recommend specsavers. At this date was amazed for my choices of lens options and perscription, and sale was the best price in Penticton. Thank you”
“I cannot praise all the staff at Specsavers, Woodbridge high enough. They are kind, helpful, professional, well trained and capable. As I have experienced in both vision and aural specialities”
“I went to specsavers in North Street brighton today and the service I received from Peter was exceptional. Peter was very helpful and the information very clear and understood. Peter was friendly polite. I have a very plecent visit to the shop. Peter is a good assets to the ferm. Thank you Peter.”
