“My grandson had some glasses the arm came off they refused to mend them he had them in September only July now and told out of warranty it’s a disgrace he is 6 years old and now has no glasses will never go back to this company and I will be telling anyone going to this opticians to avoid it”
“Had a lovely lady helping me choose my glasses, very friendly and helpful. When I went to collect my glasses it was a different lady, just felt she couldn’t be bothered. I think once they’ve got your money they lose interest. Also I wasn’t given all the information before buying which I found out afterwards. I don’t think i’ll use them again in the future.”
“As a senior I was very happy and impressed at the professionalism during the eye exam,and choosing my frames,after care service was incredible ( there not satisfied until your satisfied)thank you once again”
“ISNT IT EVERY TO YEARS YOU GET EYE TEST NOT THIS ONE EVERY 4 THEN JUST STAFF ON THE DOOR WHO DONT HAVE RESPECT, NO GOOD MORNING AND CALL IN TO MAKE APPOINTMENT GO ON LINE, THEY SAY YET SOME CUSTOMERS CALL IN TAKE A SEAT SEE YOU SOON ,I HAD BAD EYE INFECTION YOUNG MAN LIKE BE HAYFEVER HOW RUDE GO RING THIS NUMBER COULDNT SEE OUT ONE EYE JUST RUDE I WENT ELESWERE SEEN THERE THEN U CAN SEE EM CREEPING TO OTHERS . THEY KNOW WHO TO RESPECT WHO NOT PHEHAPS CAUSE IM OLD ,I THINK THEY NEED RETRAINING NOT ALL OF THEM”
“I felt rushed to pick my glasses frame after an eye test . The staff stand with you going through lots ,without explaining cost or if designer or not . You are faced with a wall of glasses . I like to take my time and choose ,not listening to the staff sighing cause you don’t pick the first pair. I’m elderly with bad back and hate to be rushed . Then the glasses not correct better without them . The distance ones are out of focus . But trying to tell them impossible. . They just don’t listen and when you are elderly it’s like they think we are idiots . I went back eventually retest but palmed of with ( you will get used to them ) . So now what do I do . But one thing is for sure ,I won’t be going back to Specsave Boston Lincs again . Easier and cheaper to buy those £3 off the shelf ones that most big stores sell . Not happy , more with the sighing staff like they can’t be bothered and want you gone . Never again .”
“I made an appointment at Specsavers as according to their website if I had diagnosed glaucoma my testing would be free I am also a pensioner of 72 yrs old. I was called this morning asking me why I thought I was covered by NHS appointment I told them I needed new glasses but the receptionist said I wasn't eligible because my recall appointment wasn't due til February next year which means I have to either 'soldier on' with ineffective specs or pay privately to see an optician. Why bother saying on website that those diagnosed with glaucoma are covered by NHS when clearly they are not according to the person who called me this morning from the Corby northants store. When I do get my 'recall' appointment I certainly won't be giving Specsavers my business
I'm appalled.”
“I spoke on the phone with a worker from spec savers in barkingside Ilford about my daughter who has been getting severe headaches only when she wears her glasses and I got shouted at and the woman was so rude and told me to call my gp instead even though I told her that the headaches are from the glasses.”
“specsavers home visit was excellent , the 2 ladies took the time to discuss a few issues with my eyes. I was surprised at the price, less than half the price of another company I had used for very similar glasses.”
“Last year I purchased a pair of glasses from Specsavers. On having them fitted I was told they could not secure the lenses properly and they may fall out( what a joke) anyway I go to Portugal for 6 months and they did fall out and I had to pay for them to be put back in.
They then became unusable and had to wear my old glasses.
On visiting specsavers today I was told my glasses were not suitable for my lenses but not when I purchased them.
I asked if there is anything you can do as I need to buy a new pair of glasses. I was told they would have to speak to a manager. His reply was he could do nothing because it was beyond the 100 days guarantee. As I was in Portugal then there was no way I could fly back to have a replacement. So he did nothing, not even a gesture of good will. So I have had to pay top price for a new pair of glasses, for advice I should have been given on purchasing my glasses not when I returned with them.
So please make sure you don’t get ripped off as I have been.
Some things you can’t see even with glasses.”
“Just bought my glasses from there after an eye test, just a pity they don’t walk you through what the two machines do when you start your eye test.
Can’t fault the lady that actually did the second test everything was explained to me and I was happy to go ahead and purchase my glasses.
Service was good waited two weeks for my new glasses very happy.
They still need adjustment but will get to that next time I’m passing”
“Horrible horrible delivery service. Ordered glasses online and was told it would arrive in 10 days. Ended up waiting two weeks only to be told it would take yet another week. Had to cancel my order in the end. These people need to understand that glasses are not luxury items that we can wait forever for. People’s lives and safety depend on it. Been practically blind for weeks thanks to this company. If I had known, I’d have saved myself the time and bought it somewhere else from the beginning. Extremely disappointing!”
“I used to work for this company. I worked for 8-10 different stores over the course of 10 years. Heres whats actually going on- retail directors are not optical people they are retail people. They are paid large sums of money/bonuses based on how much volume they can put through the store. Specsavers will not hire area managers from optical background because it is cheaper, they also will no longer pay the higher wages to older members of staff with experience. The last store I worked at had 8 apprentices and 8 pre-reg (student) optometrists, again cheap labour. Trouble is guys, we are not selling coffee are we? Optometrists are paid bonuses based on how high their conversion rate is. Conversion rate means how many tests they can turn into purchases. Their greed and pressure on staff to achieve this has led to prescription changes that were not necessary, patients returning with headaches from being over plussed on their reading adds and varifocals being recommended to patients with no distance prescription. The poor patient spends £300-£400 on glasses they could have got for £29 and just made them into reading glasses. I cannot express to you the general public, how corrupt this company had become, and the risk to patient safety which is why I personally no longer, and will never work got this company again.”
“After eye test, I was told I needed to update both my long distance and reading glasses, so paid £130.00 total to get new glasses, but there was absolutely no difference from existing glasses, so I took them back and got a refund. Shocking that they see fit to take money from people they know they are not helping to improve their vision, as they knew I have some macular degeneration, and cataracts, but they took my money regardless! Don't be fooled.”
“Response to tracey watkins.
The consumer rights act depicts that your item must be fit for purpose for two years, Ie if the glasses do not fit correctly, or you cannot see clearly through the lenses, because they are a bespoke item made specifically to your requirements, the company has the right, to make an attempt to fix the issue by way of retest/exchange, if they are unable to solve the issue you are entitled to a full refund. The best way to complain is either social media, or the general optical council, who would maybe be able to assist you in directing your complaint to the right body of council.”
“Told me that I had glaucoma but didn't have cataracts and referred me to the eye clinic at the hospital where the consultant told me that I didn't have any symptoms of .glaucoma but my cataracts needed urgent attention.”
“I just went to collect my new reading glasses from Specsavers in Sevenoaks. As instructed, I tried to read the card with my new glasses, which I could do but no where near as clearly as with my old reading glasses. This would be annoying in itself, but this is exactly what happened 2 years ago as well.
When they asked me to read with the new glasses and then put a -0.25 adjuster lens over it, I could read clearly, I.e., my prescription shouldn’t have changed at all.
I’m very happy to pay for an eye test, I don’t think it’s a waste of my time to be told to stick with my current glasses. However, it is a monumental waste of my time to try to get me to buy glasses which I don’t need. I was told that some people have an intolerance of a 0.25 adjustment and that a note to that effect would be put in my notes. I have no idea if that is true? I was certainly made to feel that I was being awkward. I was asked if I wanted to try the glasses anyway! When I declined as I was worried that using glasses with an incorrect prescription might weaken my eyesight, I was patronisingly told that it doesn’t work like that.
I’m self employed and had to take an afternoon off work to attend today’s appointment.
Specsavers reimbursed me for my glasses and, at my request for my eye test but I have lost faith in them and can’t imagine I’ll be going back to them in the future.
I probably won’t get any acknowledgment of this complaint but have posted it in case someone else has had a similar experience and, like me has been made to feel as though we must have given the ‘wrong answer’ when we were given our eye test and therefore must take some of the responsibility!
Very disappointed”
