“Had my eyes tested, then was told that I needed bifocal lens, told them that I just needed reading glasses, and hated looking down to read as it hurts my neck. I was promised to give it a try, if not happy, come back within 30 days. Once again I had a massive headache, lasting over 2 weeks, try to return the and was told it was not possible, after pleading with staff at the Arndale branch, they decided that they could only change one. I now have just the use of 1 , the other is just there cannot be used. Feeling tricked....Next time I will find elsewhere and tell friends to think twice with Specsavers”
“Very pleased with the whole process and staff very pleasant but we did notice that they did not wipe clean after every client the pieces of equipment that you rest your chin on.
Really off putting as one after the other placed their chins where I was going to then have to place mine. Not good practice at all takes seconds to swipe a wipe across the equipment and when there are staff stood about in groups too there's no excuse.”
“Caring, helpful staff at Specsavers St Andrews. Particularly Stella who took extra trouble to examine the backs of my eye and also to photograph and get a second opinion on an unusual sore spot near my eyelid. All the staff were kind and explained everything really well.”
“Absolute Muppets this company is . Went to get my daughter's two pairs of glasses and one pair was completely wrong . Was told they would be send them back to sort the issue out and we would receive a phone call when they were back in .We did not receive a call for two weeks so we phoned them to be told they are in the shop for collection . Went back the following day to be informed that thier has been a mistake and the same pair which were wrong to start off with are still in there shop😡 . Bloody waste of time and idiot staff. Don't waste your time with them 😡😡”
“Recently had really bad experience with specsavers. On 3 March attended St Albans Everard branch for detailed eye test requested by DVLA so i could renew my 70+ licence. The optician did thorough test and was going to send results to DVLA today I received letter from DVLA banning me from driving immediately as they had not received report. Specsavers say they cant resend report until specialist who wrote report comes back in June. Totally incompetent when its not my fault. I have disabled wife who i now cant get around and we now have to cancel our summer holiday. Rang DVLA medical centre who didn't want to know futhermore was unable to pick up my grandchildren from school today as their mother was ill and had to wait in school for their father to get home later bith organisations so unkind”
“My spectacles snapped and the lens fell out just as I put them on in the morning. We called at the Rochdale branch and the manager turned what could have been a disaster into a slight inconvenience by her actions. Within an hour of calling in she had sorted out the situation and my varifocals were sorted. Real customer service in action.”
“Arrived early Monday 20th May. I was greeted and asked to go upstairs for my eye appointment. Was greeted again. A very nice young man called Ben did the pre checks.Then a lovely lady called Tahira did my eye test explaining everything as she went along. Ben then accompanied me back downstairs to look at frames. Another lovely lady called Cath who I saw last time I had my glasses helped me choose some frames.
Absolutely 1st class service from walking in to walking out. Just waiting for my new glasses to come so I can go and pick them up. The store I visited is Crystal Peaks. Sheffield.”
“I was greeted with a lovely girl called Lisa Boswells in Newry store.. she was so helpful and kindly helped me pick out my glasses, she was soo friendly aswell, I felted at ease with her help, what a very pleasant, happy, kind and friendly young lady lisa is.. im soo great full of all her help very good customer service.”
“I Recently returned to specsavers
against my better judgement only because I couldn't find the frames I liked anywhere else. I was I had the eye test in my local branch during which I expressed the necessity to see more clearly when doing fine craft work, preparing Vegetables, reading and using a computer screen.. all of which are at 'arms length' and not up close. On the day of the test, a member of staff
(on the front desk) was very rude and unprofessional towards another member of staff whilst she was trying to help me. She was clearly embarrassed and I was very cross.
Then, rude 'AGAIN' during THE SAME VISIT!..
Yesterday I returned to have the fitting of the not so cheap glasses and immediately was concerned that the clarity of vision was good up close, but not at arms length as requested. Also whilst trying on the second pair, I realized the first pair were wonky when placed on the table.
I expressed both my concerns and the assistant left me to speak to the manager. Unfortunately for them both I was able to hear quite clearly the conversation which was right behind me and was insulted by their remarks. I quote "what's the matter with her? What's her problem this time?) how rude!
The answers were bizarre!
I was reminded too that bifocals were on offer ?
The manager and staff need some serious customer service training I believe. And don't keep offering to Bend a brand new pair of frames back into shape!
If they are substandard. Then take it up with the company.. and not convince the public 'they' are in the wrong for daing to question a product or service!
A second pair of the same frames were collected, and It was discovered that the same wonky problem was with those too.
Considering how expensive the frames are I feel the quality is not 100%. In the end, I was getting nowhere with my concerns as the onis was clearly put back on me and staff were unable to provide a satisfactory resolution, I felt a temporary compromise was is in order. I will not go back to the Folkestone store and may take my money to another retailer.”
“This is specifically targeted at the home visit department my 90 year old mother sat there waiting all day as did I they never showed up no phone call nothing disrespectful and disgusting and darn right rude”
“After 6 weeks of not being able to see properly and being told lies it still has not been resolved
I went to Specsavers because money it tight firstly I asked the question how can you do them so cheap? Now I know how
Week one went to the shop to collect my glasses and have them fitted, when I told them that I could not see properly I was told that it would take time for my eyes and brain to adjust and not to go back to my old glasses, so I placed them it the recycling box in the shop ( big mistake on my behalf) after 2 weeks still having problems with my vision made a appointment and was told that I had not given them time , so home I went , another 2 weeks and still no improvement, driving was nightmare infant my hole life was now I blurry picture with a constant headache, on my last appointment I was told to come back in 3 weeks
After 2 more weeks
I could not cope so phone call to Specsavers asking for advice
Went to the shop and asked for a refund
I was told the money would be in my account in 2 hours 24 hours later still no money and no glasses
I was lied to all the time from start to finish
Conclusion
6 weeks of not being able to see properly
No money to purchase new glasses
5 trips to the store 20 mile round trip
I now have no glasses and no money
How can you let someone leave the store not being able to see
I now have to go into my overdraft with the bank all because I tried to save money
People please be careful if you use this company and hold on to your old glasses you might need them
It’s not all about the money you eye are precious you only get one pair unlike glasses”
“I paid for glasses on 1st MAY 2023..yes 1 year ago from the Watford branch. I walked in on a number of occasions only to be accused of being a lier by the manager- a loud mouth lady who is a bully. Anyhow, we are a year on..I have tried in various forms to get resolution to..they have never contacted..only only was to share my details on social media which I declined.
Please from my experience AVOID this branch!”
“I went to Hereford specsavers yesterday 16/5/2024. The care I got was beyond good it was excellent not only with the optician who answered all my questions but also the young man (forgot name) who assisted me in my choice and fitting of my new frames. He made me feel very comfortable and also appeared to enjoy our chat. Thank you for being so caring.”
“Thank You for the support, Care & Advise. Could Not get emergency doctors appointment so l went to Specsavers. They told me l had Ocular migraine (never heard of it) but they checked everything & put my mind at rest & they said call in anytime. Big Thank You. 🙂”
“I went to Specsavers in Ludlow, as the arm had broken off my titanium frames. I was first told I hadn't had them from that branch and then they could only put an unmatching arm on for £7.00. My glasses were placed down on the counter lenses downwards, she put finger prints all over them and when she looked at my account they did come from that branch. I won't be using that branch again.”
“Having had a hearing test in Maidenhead today, I experienced a very comprehensive test by Mr Shaya Qureshi ( Hope I’ve spelt it right ) he was very helpful in explaining what was going to happen in the test and answering my questions
Altogether a very worthwhile experience and came away feeling that I had been well looked after and would recommend to my friends needing a hearing test, they visit your store there.”
“I had the unfortunate experience of seeing the so called contact lens expert in your Alfreton branch, I was suffering irritation with a lens purchased the branch, on examination the expert stated that there was a fault with the lens and it had caused an irritation to my eye. during my visit I purchase new spectacles, replacement lenses, drops to ease my eye damage wit a cost of over £350, on checkout I expected the faulty lense to be replaced foc, and made given the drops but was told by this so called expert I would have to pay full price and that they would not even replace the faulty lens. To provide a balanced review the service I recieved from Sam who helped me purchase my glasses was exceptional, as was the lady who tested my eyes. The lens expert on the other hand was an absolute tool and is the reason why I will never use spec savers again”
“I went to Specssavers to change the lenses, they refused to change lenses unless a new eye test was done.
Did then then the test, however been sold another eye pressure test for glaucoma and eye muscles, no issues.
But this test should not interfere the results of your eye test But it should not done straight away after the pressure test, it may interfere depend how long it takes for the blurriness to subside .
They then changed my original grade from +1.50 to +2.75, if one individual change from one day to another day the grade this individual must be very ignorant with its own eyesight which is not my case, I only use my glasses for painting nails .
I refused to have the changes and asked to have my original grade and I am still waiting after 3 weeks.
The only way for them to make money is by changing grades of your glasses then they try to convince you that you will get use to the changes, which made almost vomit and gave me so much headache for using the glasses for just 45 minutes.
I went back returned and I am still waiting for the inefficiency of the staff that are brainwashed to sell more.
They are scammers”
