“Specsavers in Otkey although friendly and polite the glasses prescription was not suitable fir tge frames making reading worse than the old pair. I was fully reimbursed and am now going to a different opticians to get another eye test an prescription. Only thing is that thus scenario has happened twice before with a prescription not being correct. Would recommend not going to soecsavers they make too many errors.”
“I cannot praise all the staff at Specsavers, Woodbridge high enough. They are kind, helpful, professional, well trained and capable. As I have experienced in both vision and aural specialities”
“I went to specsavers in North Street brighton today and the service I received from Peter was exceptional. Peter was very helpful and the information very clear and understood. Peter was friendly polite. I have a very plecent visit to the shop. Peter is a good assets to the ferm. Thank you Peter.”
“Booked a home visit with Specsavers & were late. Appt booked for between 12noon & 2pm... I'm a disabled lady & I think at least a courtesy call to say they were running late.
I wish I'd read the reviews before I made my appt, I wouldn't have bothered in the first place.Not good enough Specsavers.”
“Terrible Service and Complete Lack of Communication - Avoid Specsavers!
I had an extremely frustrating experience with Specsavers. I ordered top-up contact lenses on the 13th of July, expecting their “express delivery” as advertised on their website. Since I only had two weeks of lenses left and was due to go on holiday on the 3rd of August, I assumed they'd arrive quickly. I continued using my contacts, fully expecting my order to be fulfilled in time.
After a week with no sign of my lenses, I went to the store to check on the status and was told they’d arrive on the 26th of July. I was relieved, as this was before my holiday. However, the 26th came and went with no delivery. When I contacted them via live chat, I was told the lenses wouldn’t arrive until the 10th of August—long after I had left for my holiday.
This meant I had to spend my sunny holiday wearing glasses instead of sunglasses, which was incredibly disappointing.
When I returned from my holiday, there was still no delivery and no update on my customer portal. After wasting more time to chase them up, I was told on chat that my lenses wouldn’t be ready until the END OF SEPTEMBER! Throughout this entire ordeal, I received absolutely zero communication or updates from Specsavers. The lack of customer care was appalling.
To make matters worse, my expensive Viktor and Rolf glasses, which I bought only 9 months ago, started having issues with the right arm bending up. When I brought them to the store, I was brushed off and told there was nothing wrong with them. Predictably, they snapped in the middle of my contact lens fiasco. When I took them back, I was given no other option but to repurchase the frames at the price I originally paid.
I had no choice but to pay because I had no contact lenses to fall back on.
Specsavers completely ripped me off and showed zero regard for my situation. Needless to say, I have cancelled all my accounts with them. If you value your time, money, and peace of mind, avoid Specsavers at all costs. They will not help you when you need it the most!”
“I visited the Saffron Walden branch of specsavers last week as the frame of my plastic glasses had snapped, resulting in the lens falling out. I spoke with the owner, Suba Thiara and requested a free repair or replacement. I was told that I would have to purchase a new frame as she would not give a free service. This is not acceptable.
Background info: I had purchased 4 pairs of glasses for £60.00, 2 for reading & 2 for driving,which included a spare for each. The reading frames are metal & the driving frames plastic. I believe the plastic frames are not fit for purpose as I had a previous breakage which were replaced with no charge. I am 79 years old and feel upset that I am being treated unfairly.”
“The staff in specsavers Beckenham were amazing. Firstly I was given an appointment and seen straight away (I was accompanying my daughter and didn't expect this). The lady that tested my eyes was very sweet and explained everything so well and Kristi who helped my daughter and I choose frames gave us absolutely first class customer service. She was wonderful. Thank you Specsavers Beckenham for such a good experience today.”
“Ovi (Tottenham Court Road) is a thief
Ovi, the Tottenham Court Road store manager I am told, is a lying, thieving, gaslighting charletan. He first messed up my order, ordering me lenses 100% made from the chemical I expressly and repeatedly discussed with him I am severely allergic to. This was a fact I had discussed at length with an older white man serving there, and two younger women, who had also assisted me in the weeks immediately prior in choosing allergy safe for me frames.
Ovi having ordered me unsuitable lenses, evwntually conceded they were wrong. We then discussed at length the lens types available, I did research on these, and I identified one which might potentiallysuit. Seconds later, we had a 10-15 min conversation about lens coating materials, during which I insisted multiple times I would mot be able toproceed with confirming an order without explicit information as to what the lens coatings comprised chemically, so as not to include my chemical allergen. He made notes of the same on the computer terminal in front of him at the time (which I didn't see) and he then said he was away on Monday, but would call the lab on Tuesdaytomakr further enquiries as agreed as towhatthe lens coating was made of, and would call to let me know then. Having not heard for yet another week, and the phone set to always just automatically hang up on all calls,I stopped by the store yetagain to see whatthw lab had said. He then informed me that he had placed an order, not at all to even my original specifications, without consulting me about the same. Reminding him ad nauseum about this, he proceeded to lie tomy face repeatedly, gaslight me repeatedly anout myallergies, and refused to refund my order. I advised that as they did not correctly fulfil my order, then could not fulfil it, then would not attempt to fulfil it, I would need toinstead go elsewhwre topurchase glasses instead, which he repeatedly agreed I should do. As agreed, I did so and have had no problems elsewhere - it's even much much easier.
Ovi now keeps insisting that as store manager he "cannot" refund my order anytime I speak to him, but insists I " call back" then "visit again" then " call back" on multiple occasions on a broken record loop. He is now insisting that he won't refund my order and is insisting on deducting a fee for the second set of lenses he ordered without my request/permission/consent and in express contradiction of my order as paid for. He is now "unavailable", " uncontactable" and says none of his staff / colleagues have authorityto refund my order either. I am now being held hostage by having to attend their store in person as many days as humanly possible to try to get my refund put through.
Absolutely insane nightmare. Avoid like the plagueand go literally ANYWHERE else.
Such a shame, as the older white guy serving customers up front in the glasses section is a dream to get assistance fromin choosing frames.
Impossible to get the store to follow through or respect their legal obligations though. Ovi is a criminal here.
Ref: 377527
Date of experience: August 02, 2024”
“I went in today into Spec Savers store in Coquitlam Center,Thursday 8th August 2024 @ 11:20am for my appointment to pick up my two pairs of prescription glasses. I had spent over $1000 dollars on them. The girl said do you want a bag for those glasses? I said yes please. She said you have to pay .30cents for the Bag. She looked at my Bill and said you didn't pay for the paper bag it doesn't say on the Bill. I'am disabled with a cane and have one set of hands left. I had to carry them both by one hand because I had no change on me to pay. I don't think I should pay .30cents after spending over $1000 Dollars. I've never been treated this way before in any other Spec store. It's Disgusting to be treated this way. Luckily I don't have to go back for another two years. I would not recommend that store.”
“At first eye test I was told that I needed new glasses. When I collected them they were no use so a second test was booked. At this test-done by the same optician- i was told that i didn't really need new glasses and she gave me a new prescription which was the same as the glasses that I had been wearing for the past two and a half years. So I have been conned out of over two hundred pounds by Specsavers in Elgin. Avoid this store at all costs or you may be conned like me.”
“Specsavers Ipswich I feel mislead me and didn’t point out important information when buying Glasses, have been customer do many many years as well as all may family that a lot of glasses.
Very disappointed with manager.
Will not be going back and I’m sure I’ll convince my family and possibly friends not to as well.
Some times it not about the money it’s the principle.”
“My wife and i had an appointment today at the same time my wife paid £20 for extra Oct test but I never we are both convinced we had exact the same test, the young man who rushed my test asked me if I drove, when told yes he told me I was close to not be able to drive and needed glasses to drive and too buy the more expensive as they would have a free anti glare film for night driving, I only ever buy 2.5 cheap readers that I rearlly need Will Not Use Specsavers again”
“As opticians, you imply that lens don't fit frames unless they are thinned at an extra £100. I currently have a pair with one lens fitting well and the other not without paying any extra for that one lens. ????”
“I received Micro suction ear wax removal given by Jacob (southampton central).
The treatment was efficient and professional.
the information on how to keep my ears healthier was usefull.
Jacob has a professional, informative and friendly approach to his work.
Thankyou.”
“Secunda Specsavers are and totally unprofessional. Not giving their patients the correct prescription and make them come back time and again. I personally know about 4 patients who had numerous issues. They are rude especially the ladies at the counter. Not even talking about how they lie to their patients just to make extra money and shunt them around. They don't even deserve 1 star. I am posting on behalf of the patients I know. I will never go to them.”
“Three home visits cancelled by Specsavers. Last one no-show and no rescheduled appointment. Rang local number 01446 508128 and on-hold for 18 mins before being cut off . Need urgent appointment due to glaucoma and aged 95.”
“I went into Winchester branch for an eye had some new glasses ordered I have to have complex lenses which made it complicated but zadine who served went above and beyond to sort everything I needed and is valued member of the Specsavers team”
“They have 1O0 days where you can change your frame, which is really good unfortunately only has came back and after 3 months im still waiting for my other pair, visiting them weekly in hythe branch , they will always say they will check what has happened to it, im not going back there anymore,”
