“Thank You for the support, Care & Advise. Could Not get emergency doctors appointment so l went to Specsavers. They told me l had Ocular migraine (never heard of it) but they checked everything & put my mind at rest & they said call in anytime. Big Thank You. 🙂”
“I went to Specsavers in Ludlow, as the arm had broken off my titanium frames. I was first told I hadn't had them from that branch and then they could only put an unmatching arm on for £7.00. My glasses were placed down on the counter lenses downwards, she put finger prints all over them and when she looked at my account they did come from that branch. I won't be using that branch again.”
“Having had a hearing test in Maidenhead today, I experienced a very comprehensive test by Mr Shaya Qureshi ( Hope I’ve spelt it right ) he was very helpful in explaining what was going to happen in the test and answering my questions
Altogether a very worthwhile experience and came away feeling that I had been well looked after and would recommend to my friends needing a hearing test, they visit your store there.”
“I had the unfortunate experience of seeing the so called contact lens expert in your Alfreton branch, I was suffering irritation with a lens purchased the branch, on examination the expert stated that there was a fault with the lens and it had caused an irritation to my eye. during my visit I purchase new spectacles, replacement lenses, drops to ease my eye damage wit a cost of over £350, on checkout I expected the faulty lense to be replaced foc, and made given the drops but was told by this so called expert I would have to pay full price and that they would not even replace the faulty lens. To provide a balanced review the service I recieved from Sam who helped me purchase my glasses was exceptional, as was the lady who tested my eyes. The lens expert on the other hand was an absolute tool and is the reason why I will never use spec savers again”
“I went to Specssavers to change the lenses, they refused to change lenses unless a new eye test was done.
Did then then the test, however been sold another eye pressure test for glaucoma and eye muscles, no issues.
But this test should not interfere the results of your eye test But it should not done straight away after the pressure test, it may interfere depend how long it takes for the blurriness to subside .
They then changed my original grade from +1.50 to +2.75, if one individual change from one day to another day the grade this individual must be very ignorant with its own eyesight which is not my case, I only use my glasses for painting nails .
I refused to have the changes and asked to have my original grade and I am still waiting after 3 weeks.
The only way for them to make money is by changing grades of your glasses then they try to convince you that you will get use to the changes, which made almost vomit and gave me so much headache for using the glasses for just 45 minutes.
I went back returned and I am still waiting for the inefficiency of the staff that are brainwashed to sell more.
They are scammers”
“I use eye contact lenses from this store in Angel and I pay £43 per month. Last week, one of the contact lenses became stuck inside my right eye and I was unable to take it out so much that I couldn’t sleep that night. The following morning, I went to spec savers to tell them and for them to take a look at my eye. The front of house staff were trying to be helpful but management refused to provide any help/guidance and said that I needed to book an appointment and pay £25. It’s a real shame that a professional eye company like this wouldn’t be able to provide some help without a fee.”
“70 pound and it's 2 for 1 but then wanted me to pay for the lens then was told not allowed second pair for free went from 70 pound to 200 pound will not go Specsavers ever again”
“Had a contact lens check and reading glasses to collect. Glasses were wrong so, without any prompting, they waived the fee for the check up. The perfect response.
Their staff are always professional and friendly, and this is consistent for stores in Coventry and Didcot I have visited recently. Excellent Company, well done!!”
“I went into the hull city centre store today to wait for my husband to have his eye test i was met by a lovely young man Alex i told him i would never go to the store again after what happend last november Alex was very kind and he said he would do his best to sort my problem true to his word he did sort the problem so a big thank you Alex you are a credit to specsavers and your parants you will go far in your life you have fantastic customer care, because of Alex i will go back to this store when i need new glasses thank you again you made an old lady very happy and have faith in our young people Alex should be given an award for doing more than his job”
“I am very disappointed with Specsavers to say the least! I've tried to get a hearing test at least 5 times, each time being unsuccessful because the excuse was an audiologist wasn't available! What's the point in offering the free service! 😡I will NOT being recommending Specsavers to anyone 😤 Complete shambles 😤”
“After a delightful optition analysis completed. I was sat with a rep Mrs Sonia Palmer. From the onset after explaining my need to reglaze my existing frames only. I was ridiculed and spoken in a condescending manner. In an attempt to embarrass a customer into buying new frames.
Comments stated but a few, "I see your from Birmingham, why have you come here? Condersendingly. This lady began critiquing the state of the frames and stated the "lens technician" may refuse to fit them. I asked for clarity and certainty of such a decision of a technician a over specsavers. I completed a "Repair and Reglaze" form. Noting condition.
Just before signing form Mrs Parmer added text to the form. At this point I was concerned the contents of the form may alter after signing. A copy was taken. The order was placed and paid in full. The collection date was 2 days after order Fri 3rd May.
I called again to see if they are ready as ordered, to be told "it's going to be next Fri ". A week later!
I spoke to "Mr Chi" Manager, who came back with many reasons why they we're not ready as ordered.
The fact that I was never called to advised on a change of order, is bad, but to be fobbed off is another.
I have asked the manager to see why such a simple order is now so badly delivered.”
“Livingston customer service is socking!!, unprofessional and extremely rude is in understatement!!! All because I booked an appointment online outwith my normal check-up….. never be back in their store !”
“Went to order varifocals was charged a price which wasn't on the prive list they had given me, to be told after emailing a different shop that all the prices had gone up a couple of months ago. Was also charged for the highest price ones and was given no choice of others. How can you tell if the lower price ones aren't suitable if not given the option to try them.”
“I called twice for assistance the call was not answered the message stated we have got your number someone will call you back,twice and i got no call back at all with all the advertised technology you would think that they could at least answer a phone,i will take my business elsewhere”
“I am a bolton customer.I had to visit leigh shop this year due ill heath. I was refered to hospital CATERACT.On enquiring when I would be called l was told at least 12 moths. Optision classed me as NON URGENT”
“Blind in one eye because I wasn't sent to eye clinic when I first had wet macular 2 years ago. It wasn't till I had the symptoms 2 years later that they managed to get me an appointment. Too late the eye was damaged. Warning if you have wet macular get an eye clinic appointment immediately it could save your eyes.”
“Picked up my glasses from store today, The lenses gave me blurred and double vision. I couldn’t read as well as I can with my old glasses! The member of staff didn’t seem to care, ignored my concerns and asked me if they fitted ok! No-one apologised. I did worry after my eye test was performed by an unregistered optician and new glasses fitted by an employee that had to constantly ask other colleagues for advice and help ?trainee?) I have had glasses from Specsavers for many years, I won’t be going back.”
