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Called in at the Buxton store today to ask if they could fit my glasses properly after the fit I was left with was painful to wear. (Bought else where and after five return visits they still hadn't managed to fit my glasses correctly.)
Absolutely lovely response from specs savers staff, were completely happy to help.... Won't be returning to vision express despite their option to pay by monthly installments (which was the incentive to use them in the first place.) Staff appear to be trained at VE to ensure the initial sale but there after are both unable and not particularly interested in repairing any corrections needed. 'Well done on customer service 'specs savers!'
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- Anonymous
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Fantastic customer service in the Ilford branch - although it is very busy at times - some of the senior staff working there are great. Naz who does the first part of the test is a right character- funny - cheers you up - so you don’t mind slight delays. I’ve been going for years would recommend this store to anyone. Avoid school holidays gets too busy.
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- Farah khan
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I’ve just used Specsavers home eye test for the 2nd time and found it to be an excellent service. The two people who came were friendly but professional and explained what was going on. I received my new glasses within the week. We find it so easy to complain nowadays so it’s good to report excellent customer service
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- Billy
