“DO NOT USE DOMICILLIARY SERVICE ON TYNESIDE
The so called optician examined my old mums eyes while she was asleep and gave her a much worse prescription which she said was blurry and she couldn't see a thing!
I also bought two pairs from the same optician which had to be adjusted 5 times as the frames were too tight but specsavers did not agree!
Avoid like Covid and the plague”
“Do NOT go there - they mis- diagnosed a serious retinal detachment - told me
It was definitely not that and now I have had delayed surgery for multiple tears and am furious as if I had been referred earlier it might be very different - very sleek and all about selling glasses - not one person took my symptoms of flashing lights and floaters seriously - the surgeon has told me to take this further and I do not want anyone to go through what I have”
“Shouldn't have gone to Specsavers. Couldn't see my computer screen with my new glasses and when I went back, having made an appointment, there was no-one who could help me. Poorly skilled and dreadful service.”
“Yet another business that has to use American content in its advertising,come on this is Australia not America!!use your brain and come up with an Aussie ad it is Aussies after all that bolster your profits!!”
“Went for an eye test yesterday at Swindon branch, the optometrist was rude and abrupt, felt I had to keep asking questions, as unsure what the process was and how my eyes had changed.
Was taken down stairs to choose glasses, yet again no one explained the pricing or having to pay for the lenses etc decided to take my business elsewhere .
I Will not be recommending them to friends or family.”
“Went into Telford shop for a repair, Service was excellent Deb and Bri could not have been more helpful. Pity not all the shops are like this one.
Keep up the excellent Service.”
“Went into Telford shop for a repair, Service was excellent Deb and Bri could not have been more helpful. Pity not all the shops are like this one.
Keep up the excellent Service.”
“Specsavers are without any doubt the worst opticians in Britain .I don't think any of the staff are older than 18 they haven't got a clue what they are doing and don't know how to use the eye testing equipment all they want to do is sell you this sell you that they are just interested In ripping people off
I shall never go there again and will advise every one I know not to go there
Especially the becton branch in East ham”
“Had an appointment at the Sutton in Ashfield Branch for my 95 year old Mother. Arrived 5 mins late, apologised, the girl made us stand at the door whilst she went to check with someone. We watched her go from person to person in the store, wasted 10 mins then returned and said no you need to re book. The appointment was for 30 mins but we were told no it's 25 mins and now there is only 10 mins left. She wasted more time going around asking what to do. We explained we had travelled a long way for this appointment, but she made no effort to be pleasant in fact quite rude and off hand. We won't be going back and have made an appointment with a local family run optician offering the same tests and scans.”
“Having to pay £193.00 up front. Yet I dint get glasses for 11days. The person that did eye test 100% nice. The person serving with frames etc. Not helpful. In fact quite abrupt. Wish I had gone else where.”
“Really an excellent experience. All the staff I met were great.
Especially Farida and Medhi who were so helpful and friendly.
Without a doubt would recommend Specsavers London Wall to everyone.
Thanks to all of you.”
“Last time I went for an eye test, just after I arrived home I was called back by the optician, she had forgotten to do one of the tests. She also said I need to return after a couple of months because there was a potential issue with one eye. I tried to make an appointment for the follow but was told by a reception person that I could not have an appointment after 3.30pm, the later appointments were for children only! Well that's around £500 lost to them because that's what I have to pay every time I need new glasses.”
“Can’t believe you have to stand outside then get locked in when inside one member of staff told me to sit down really ignorant girl Abington st . Needs to learn there manners”
“Mare street branch! Took my elderly disabled mum after she could bot wait any longer for reading glasses. Were told about offers online and over the phone even once we got there. When it came to her spending an 1 hour choosing her glasses. The assistant gave her a quote around the 300 mark we were in shock. Aparantly she is not eligible due to her prescription. Had we known that we would not have put her through all the trouble and risk her health. Put a complaint through no contact what so ever! Super disappointed”
“28th January 2022 end of mask wearing everywhere except in speccsavers . I went to collect my contacts but still had to wear a mask and they still have a stand right in front of the door to stop you going in. So unfriendly and over the top!”
“Picked my glasses up and they gave me someone else’s prescription only to realise after I’d been going back for a week or two saying I couldn’t see through them. Finally got my prescription but still had to be back and forth each week to have them adjusted. The colleague in the store broke them and admitted to me that she bent the frame so much the lens came out. Taken them back for the manager to see and they’re blaming me for breaking them on purpose and his attitude stank. Absolutely disgusting. Have been trying to contact the customer service team to complain but as expected, no response.”
“Sight test November. Gabe me wrong prescription, so went back got a replacement glass that were the same as the previous pair. Now mid January and no closer to having the correct glasses. Very Disappointed and considering a refund and go else where ; (”
“I had the 'at home' service. But I had a problem, I believed the lens's were in the wrong frames, and so, they sent Eva Braun to see me.
I didn't get an explanation as such, more a "These are your glasses! There is nothing wrong with them! You will stop whining and wear them! Der Fuhrer demands you do not question us! And while it's true I very soon after her arrival was helping her out the door, I would have liked to help her via the end of my boot, but I didn't. I am old, done a decade of military service, have three medals to prove it! I could be wrong about the glasses, but that is no reason to talk to people in a condescending manner. Needless to say, that woman has lost Specsavers a customer.”
“I wouldn’t give one star but had to press one I’ve had so many negative experiences in the waterlooville branch and cosham branch. I’ve been given the wrong prescription, been shouted at, harassed by the staff .. questioning me on my eye test result, making me look through loads of other lenses, in the picking out glasses stage. I’ve been told I have cataracts!!! And I don’t, the next impromptu check I had showed non !! How can they take a photo of my eye that was suddenly cloudy and not wonder how that happened in 6 months? I had no apology for this. Disgusted with the service. Each time I go in, something always goes wrong.”
