“Absolutely terrible experience at bangor store. Walked into store, told to go back out as I didn't have appointment. Not allowed in unless you sanitise your hands (even with allergic reaction to alcohol rub). Made to feel like an absolute leper for just wanting to get an emergency pair of glasses. Then told no appointments for 4 months. I overheard one of the receptionists (aka self apointed security guards) tell an elderly lady in a wheelchair she had to move 1 meter to the side to actually be on the green dot "of safety" in a near empty store! Absolutely disgusting behaviour by people who have forgotten customer service to become shop bouncers! Avoid!”
“Ref: Slough High Street Branch.
I had a contact lens appointment booked and confirmed for last Wednesday 22nd Sept at 110:00am I had a call from the store at 10:00am and told me that they have to cancel due to staff issues and told me to re-book so I booked for today Tues 28th Sept at 11:40am and got there to be told that they could not proceed as I need to re book again and have a normal eye test before the contact eye check , I was never told this before hand and told the staff there that was the case and could they see me now as from all the confirmations and phone call I was never advised,but they were totally rude and totally unhelpful I had to take time off work which I dont get paid for to try to get seen, who is going to pay for that..let alone wasting my time ..after 20 years going to Spec savers I'll have to reconsider myself, friends and family commitment with specsavers in the future!”
“Good rye slightest spoilt by very poor advice from dispensing St. Bought a pair of large lens glasses and was advised to pay an extra £55.0 for thinner lens. When they arrived they were like pebbles. I was then told it doesn't wfor long sight unless have them double thinned - yes you guessed it, more money. What a rip”
“Chelmsley Wood Birmingham
When I went to have my glasses fitted which was good
I decided to have a pair of sunglasses I asked the man fitting my glasses to show me the selection.
I have had sunglasses off you before which was very good, and I know what I won’t (Polarised lens light tint 17% tint prescription lens.)
The guy showed me some pairs and told me there were 3 tints in polarised lenes which I did not know,
And at the moment there was a offer of FREE Polarised on lenses.
I decided to try my new glasses for a few days before ordering a pair.
I decided to go back Saturday morning because I was pleased with my new glasses on arrival I spoke to a male assistant and chose a pair of frames and told him I was offered Free polarised lenses on my last visit with a selection of tints.
This turns out to be not true there was no offer of free polarised lenses OR offer of 3 tints
He found out who the assistant was i spoke to and he Denied ever telling me this.
the whole experience was very disappointing. I came out of the store with no sunglasses.
Regards Mike Gummer”
“Avoid Specsavers Chelmsley wood like the plague , Aweful experience .Nikon Designer frames and lenses still not arrived 4 weeks on £500.ABNA was most condescending and aloof and the whole experience I’m having to refer to optical ombudsman !!!”
“Failed to coat photochromatic. Glasses left for updated prescription; collected glasses did not have original feature.
Not a happy bunny.
Be back into Guildford store tomorrow with request for exorbitant refund.”
“I cancelled my eye test due to bad manners at the Ayr branch I asked if it was possible to measure a old spec savers titanium frame as it was not possible to read. My answer at the door was WE DONT HAVE A MEASURING TAPE & WHY DO YOU WANT TO MEASURE JUST GO HOME AND GET A INCH TAPE AND MEASURE IT YOURSELF that was on Sat 11/09 /2021 At the AYR Branch they should know the person with the bad manners I have been with spec savers for over 20 years but I think it’s time to move on”
“Booked an eye test to restart my contact lens subscription. 2 weeks for an appointment online. Days before Specsavers rang and moved the appointment back a week. Attended the appointment today on time. Got asked to wait. 40 minutes later, everyone coming in after me had been seen, all those before me gone. Walked out. Rebooked now with Vision Express. Totally incompent and a waste of my time and money.”
“I am so impressed with specsavers at Colchester. They are professional, caring and patient and have all the latest tech. I can’t praise them highly enough and would recommend them.”
“I had an eye test a few weeks back in the london Hackney branch.
My actual test was conducted by a few opticians as the reading of my left eye was not accurately read by either
After going through all the test to examine my eye sight the optician told me that she was not happy with the test results and that I should not pay as a result. She gave me my test readings and told me that these are my current prescription.
I came out of the examining room and looked around for frames
After picking out 2 I was told by another that I need to pay for my eye test?
The optician that examined me was busy with another client so I didn’t want to wait around for her to finish to explain the situation
I paid at the front for my test and frames including lenses I really didn’t mind as long as I got my new glasses ordered.
Two weeks after I came back in store to collect my new glasses.
After coming back home I realised that even though the vision was fine looking with both eyes
I closed my right eye concentrating on my left eye looking through lense I was absolutely shocked to discover that my vision on my left lense was really blurred. I instantly put in a feedback to the store in which I was told to come back in to speak to store management.
Once I managed to attend and told her about my issue she told me that there was nothing wrong as long as I can read or see with both eyes. I was really upset as I’ve just been charged for a eye test that was not completed to the best of their knowledge and paid for lenses that I can’t see clearly with. She never gave me the option or any response to how specsavers can fix this for me. I told her that she’s wasted my time after telling me to come in so that they can fix this problem and I left.
Please everyone out there reading these reviews please stay clear of specsavers they will not help you if they get it wrong no aftercare. If you need to pay for both lenses than everyone should expect both lenses to work according to their prescriptions if it doesn’t then they just have to realise that specsavers won’t help them afterwards.
Thanks for reading AVOID SPECSAVERS ESPECIALLY THE HACKNEY BRANCH IN EAST LONDON.
Take care
AVOID SPECSAVERS
REALLY DISAPPOINTING!!”
“Had two go back twice to see if my glasses were ready told me there wasn't ready but the next time I went told me there was there 2 weeks ago staff keep you waiting outside the shop staff lazy”
“Bought 3 pairs of glasses, came back 10 days later to find they hadn't been sent off. Came back again, 2nd pair was the wrong frame. Staff assistant gave out to me, saying it wasn't her fault and she would only return them "out of goodwill". Charged me for the more expensive range. Two weeks later, still no third pair, still waiting for the 2nd pair. Chaotic. Most irritating thing about Specsavers is the hard sell for unnecessary extras - anti glare, tint etc. Won't be going back next time.”
“Bought reading and distance specs from Specsavers having been robustly & rudely told off for not wearing my distance glasses while driving. Once home the distance specs offered no improvement in sight whatsoever and remained unworn. 9 months later (lockdown restrictions allowed) I had a sight test at Boots & was told I DON'T NEED distance specs and my sight is better without them.! In addition I have an advancing cataract when Specsavers SPECIFICALLY told me there was no sign of one. Disgusting customer care and atrocious service. And to think HE told ME off! Never again.”
“Went into the store at Heaton Park Blackley Manchester.
My husbands glasses were 8 mths old and the hinge on his Turboflex glasses has bent inwards,causing them to make the arm dig into his head. It has caused the arm to brake.
The store manager James Smith,told him the broken hinge is not covered due to the arm being broken.
He said he would change the lenses but we would have to pay for the new frame.
I find this kind of customer service appalling.”
“First of all, I would like to state this is nothing against the staff at Specsavers, this is an issue of the website and Specsavers as a company.
I booked a contact lens check up appointment to get a new contact lens prescription (this differs from glasses/eye test prescription). On the website it says it checks your "comfort, vision and the overall health of your eye". As a customer, I thought this will include an eye test specific to my contacts, but this is not stated clearly on the website. I turned up to my appointment to be turned away as my recent eye-test was not up to date (but this is for glasses?). I took this on the chin, booked an eye-test and also a contact lens appointment after.
Two weeks later, not only did my appointment get rescheduled, but I got turned away from my second contact lens, AGAIN, despite having an up to date eye test. I wore my contact lenses (like the website states) and brought spare contact lenses if they needed to know what I've been wearing. Because I did not have the box that the contact lenses came in, I got turned away again because I had started wearing monthly's instead of daily's which was written down on my record.
I would never have a problem with this if it was stated on the website or a confirmation email had the terms and conditions of the appointment. Specsavers REALLY need to update their website to include this.
I was offered a third appointment with the closest booking being three weeks away. I am absolutely fed up with this mess around so I will be going elsewhere.
For anyone with a contact lens appointment, make sure to have had an up to date eye test and wear the contact lenses that Specsavers had last prescribed you. If you're wearing different contact lenses, you need the box that they come in. If you do not have these, you will be turned away from the appointment. They WILL NOT tell you about this, and they say its something they deal with regularly and HAVE NOT done anything about. So take this advice & run with it.”
“Every pair of glasses I have got from spec savers have broken before the next 2 years checkup is due , not the cheapest ones either £200 last pair also broke after one year ,bad quality all round”
“Really the worse experience a customer can have, incompetent managers. They don't care about customers and they are a bunch of liars, they make their policies as they go, every employee will tell you different policy and none of them is sure about the correct policy.
Yesterday I went there and they said we have a free test, should we book you, and I booked a test, today they said well, if your eyes prescription hasn't changed then we will charge you for the test.
I bought a frame less than a year ago, after the exact same frame broke from the exact same area, so I went there to report it as a manufacturer fault as the handle separated from the frame while was on my face by itself, when I mentioned this to the manager he said that's impossible accusing me of lying, it's £50 frame (why would I lie for this stupid frame?) I already bought more than 6 glasses from Specsavers since 2015, the manager said I don't care about what you did in the past or how loyal you are, I don't care!
One employee said to me sorry our policy only covers 3 months, another employee said it's 6 month and the manager said we have to send it to the lab to verify if it's the manufacturer fault or not, and it would take 3-4 days and it's my only glasses. That's the only option I can offer you, he said.
He was so rude, not wanting to listen, only interested in speaking with a loud voice, I really feel terrible after this visit, definitely the worst branch of Specsavers and the worse you can get. I would avoid this branch at all costs, you can visit a near by branch maybe Edgware Road much better customer service.
Avoid Specsavers and their managers - worst experience ever - never going back there.”
