“Not at all satisfied...after spending £180. I still couldn't see properly with new glasses...shocking customer service from one optician...couldn't be bothered so just offered a refund which I took.”
“@Specsavers appointment 840 I go booked 3 weeks back.8 staff stood around at Barnsley shop.
Tell me glasses not in .
Lied to about ringing me .they don't even have curtisy to phone to say glasses not in
Your ship is a joke felt like I was at fault due to your mistakes
Last pair of glasses I buy from you spent £500.
Now have to wait till when ever if they can be bothered to post them out been told Tuesday. But that will be another lie
Staff 0 stars
Specsavers 0 stars
Avoid this company as they take your money and lie to you and don't even notifie you when glasses don't come in.
Specsavers you put me at
#risk #covid19.
By not letting me no
So to all stay away from them got else ware”
“3 x new glasses arrived, however they were extremely thick, I've not seen lenses that thick in nearly 30 years, also major issue with glare reflecting at multiple angles, not happy at all, arranged another home visit to return & arrange lense thinning ( wasn't even included the first time ) I advised major issue with glare also, paid over £60 for thinning of lenses however once new sets arrived it's very clear clear the minimum thinning was done, even though I wanted maximum thinning, glare has not been resolved, I cannot drive with these glasses either as there's far too many reflective anomalies, not happy, I'm now stuck with 2 sub-par pairs for glasses that I over paid for... Abysmal”
“Went to the Specsavers pitt St mall in Sydney 7 times to fix a new pair of top tier multi focal glasses. Measurements were wrong the first time and they needed to get it redone. 3 mths later issue is not fixed and it’s too near year end, lost private health rebates for this year. No customer recovery for travel costs to the shop and the gruelling (and unnecessary) tests that I was put through. Bad explanation and service from the start even by the director of that franchise. Should have informed that multi focal lens is not a good option from the start to save all the time and physical discomfort.
Avoid this franchise and go to others.”
“I have not been to Specsavers before, I went last month had new frames and lens. The Optometrist was very good and the gentleman who help pick my frames was good also. So I would like to thank them both.”
“Specsavers has gone downhill. All they want is your money. I have been with them for 20 years and they turned into hyenas from 2018!!! Poor customer service from the store managers and directors. It’s not so much the staff. It is their leaders that lack customer service and professional etiquette. They are rude, dismissive and helpful. Specsavers is the worst optical company to go to for eye care. It is a sham to the public and to me. They are only nice when it comes to upwelling and taking your money BUT when it comes to defective glasses under warranty and you trying to assert your legal rights that’s when they become nasty and unprofessional that includes hanging up on you and threatening you with police! My review is across two stores!!! Avoid Specsavers! The worst stores is the Watford and Rickmansworth Store in Hertforshire!!!! I’ve reported this sham of an optical company to optical regulators. Aftab Sham director of the Watford and Ali Hashim director of Rickmansworth store have been both been the worst experience I’ve had after 18 years!!! AVOID AVOID AVOID!”
“Great Service from ZHONICA BESSICK from the Brackenfell Branch in Cape Town, she made everything easy .Such a great personality and always serving with a smile on her face. She's a great a asset to your company.”
“1. Turned up at wrong branch in Dunstable thanks to agent who booked my appointment over the phone... told to get back in car and to go to the other branch.
2. Best healthcare check ever, the optometrist was so thorough and explained so much was feeling positive.... until ...,
3. Taken downstairs for heavy slick sales pitch with the £89 frames I’d picked now becoming £333 after An initial £425 ...but with me not opting for super dooper glare repellent he’d be able to shave off even more... whoop whoop he’d got it down to £333!!!
4. In a nano second suddenly the card machine is poised and he is rubbing his hands together at the thought of his commission.
5. In a further Nano second the smile is wiped off his face when he realised I’m not about to make payment. Thank goodness for my Apple Pay being faulty. It actually gave me some breathing space to think and realise it is not what I want to do. Breathing space, he’d been so careful not to give me any!!
6. The disappointment is obvious as his vibe completely changed. He insists I call as soon as I get home and ask for him, as he wouldn’t want me to miss out and not get them ordered!!
7. 2 missed calls and 1 voicemail later, chasing for payment.
8. My love affair with Specsavers is well and truly over. Shame because the optometrist was brilliant- the smarmy sales approach not so brilliant.
Caution ⚠️ approach with your wits about you, and give yourself time to think over the decision and price.”
“Just bought a new pair of glasses with a 1.6 lens free, was very happy until i went to collect the glasses and discovered the lenses were very thick!!! Staff at wimbledon branch tried to justify it... being wearing glasses for the last 40 years and prescription is the same
Suspected thicker lenses were used.decided to order 1.67 thickness for an extra 20 pounds.will collect next week but i told them i expext same thickness as the ones i have. Specsavers used to be very good but recently they are being very greedy using cheap misleading marketing techniques.i will post again when i get the 1.67 lens.”
“Had eye test , which was great . I was then shown glasses at £89 and with the test etc , bill came to £138 ! as a pensioner , I feel I should have been told there were glasses available ranging from £19 and £49 . so now feel they are definitely out to take as much money as they can get !”
“Such a shame.
I had an appointment this morning at the Long Eaton branch for an eye test via my work eye care scheme. I have particular issue when using computers as my relatively new job which involves using a screen for 40 hours a week and my eyes feel strained over long periods - this was all voiced before my eye test. My test concluded that I should have glasses for my work computer but they ''could help" if I had them for reading too.
When shown to my potential glasses I was told I do not qualify under my works VDU free glasses scheme as I'm 'borderline' and there's a 'chance' it will 'help' if I use them for reading. What a con! 6 of my colleagues have experienced the exact same issue that they were 'borderline' and have since refused to go to Specsavers for there tests for the last few years.
I attended with an open mind having never needed glasses ever before and got told exactly the same. I find it disgraceful that these buzz words are used to try to evoke more money from people. The staff put money before health of their patients and that is, quite frankly, disgusting. As my colleagues attended different stores I suspect its guidance from above rather than the in store staff themselves.
I will be taking my expensive prescription elsewhere and I suggest other people do the same.”
“Specsavers North End Croydon
Booked appointment online for 10:45h on 26.11.20 and a day leave from work to attend the appointment. On reaching as usual everyone was queuing with the social distancing. I was called inside by a staff, he asked me whether I have an appointment and replied positively. He asked me to sit and wait. After an hour no one attended to me. I went to a staff and complained of it. There was another staff there and they both seemed confused and looking at each other and murmuring “why he did that”. There was no apology and was again told to wait and I’ll be seen. After 15 mins around 12:00h no one attended to me and I left Specsavers premises as they seem to be very unprofessional in customer approach and appear not knowing what they are doing. Will never use them.”
“I bought spacesaver glasses I done compete mistake.... The order complete wrong glasses the quality very poop... It was same feeling like you bought to a pound shop... I paid”
“Specsavers at Manchester Fort.
Absolutely recommend the Audiology Service at Specsavers (Manchester Fort). Aisha the Audiologist completed a thorough hearing assessment and provided required hearing aids. I highly recommend.”
