Splashbacks UK Reviews

Name: Splashbacks UK
Rating: 4.75

4.8 Rating 242 Reviews

95 %

of reviewers recommend Splashbacks UK

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4.8

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Phone:

02890870340

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Splashbacks UK 5 star review on 13th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything comes as described and is really, really well packaged! Used them twice and will definitely order again.”

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Posted 7 years ago

“Made exactly to my personalised specifications. Looked exactly as I had expected. Very pleased with my splash back.”

Splashbacks UK 5 star review on 7th October 2017

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Posted 7 years ago

“I love my glass splashback which I bought to go on wall behind my cooker....the colour ( your standard red) goes beautifully in my kitchen....thank you 😀”

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Posted 7 years ago

“Kept me informed of progress and was given accurate delivery info.”

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Posted 7 years ago

“Yes l was going to let you know it arrived safely, but waiting for help to put it up. Its now up and looks great, lots of my friends say it is very trendy, so l will pass your Web site address on to them if required. Thank-you for a good job. Mrs M Moore”

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Posted 7 years ago

That's great to hear Merle.it was a lovely print. Thank you for the positive review, it is much appreciated. All the best to you & family Lee-anne

Posted 7 years ago

“good price and excellent product”

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Posted 7 years ago

“Clear glass splashback arrived very well packed and fitted exactly.”

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Posted 7 years ago

“Very professional speedy service. An excellent product delivered exactly as ordered. fitted in minutes with no problems whatsoever.”

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Posted 7 years ago

“It was so easy to order, and I am delighted with the splashback. It reflects the colour of my new kitchen, and looks very good.”

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Posted 7 years ago

“Very good communications. Delivery time good considering made to order. They arrived well packed and fitted millimetre perfect,very pleased with the result and would use again.”

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Posted 7 years ago

“Avoid this company. Absolutely no after sales customer service. Hid behind stringent terms and conditions rather than providing any customer service. Literally took my money and ran! I placed an order - date for delivery was due to be after my holiday. They ended up delivering whilst I was on holiday. Builder took receipt and carefully put on our dining table where is sat in its original packaging until we got home. When we got home we opened it (the packaging was all in tact) and were disappointed to find a number of scratches on it. I called and left a message on their voicemail and emailed within 24 hours of opening. There was no response. It transpires they were on Easter shutdown but there was no message on their voicemail to say this, no out of office on their email or any message on their website. I eventually had a response to tell me that in line with their terms and conditions they were not liable for any damage found if not reported within 24 hours of receipt. I explained that I had notified them of the damage within 24 hours of me opening it but they were not interested however did offer me a pot of paint that apparently resolves 90% of issues. The estimated date of delivery had been the week I would have been back from holiday, they sent me an email on the afternoon they despatched it to say that they were despatching it. I hadn't seen this as was packing for the holiday and then went - I was on holiday in an area with no wifi but even if I had of seen it I would suspect it would have been too late to stop despatch as the courier would have collected it. I believe they were rushing to get orders out before their Easter break and somehow I have paid the penalty for their rush job which really doesn't sit right with me. We asked for the paint as could see they were not budging but that didn't arrive. A week later we were told they would arrange to send another one. So another week goes by and eventually the pot arrived. I hurriedly went out to buy a little brush so my husband could finally attempt the repair in the evening. To our horror when he opened it, it was all dried up! By this point we had been waiting nearly a month for a resolution- my husband called and said this was unacceptable and we would like a refund. Lee-Ann, the owner again quoted her terms and conditions and when my husband suggested we may take legal advice she said this had happened lots of times before but her terms and conditions mean that they are not liable. It was becoming more apparent that this is their business model. Customer service is not a feature. They send out goods - if there is anything wrong they don't care as they have your money and know that their terms and conditions have been put to the test "lots" of times and they will not have to pay out! I asked Lee-Ann if she would consider a partial refund as a gesture of goodwill - terms and conditions were quoted again and how was she to know whether or not it was our builder that scratched it. Whatever happened to the customer is always right! She did say she would send another pot of paint. Guess what, it arrived and wasn't completely dried out but was so congealed it wouldn't even go on the brush let alone spread to paint with. So now over a month, no splashback up in our beautiful new kitchen and still no further forward with a resolution. We spoke with our VISA company who were so appalled at the situation but confirmed that the terms and conditions were stringent enough to prevent a claim. We spoke to another splashback supplier during this time for their opinion and they said that given the circumstance they would have replaced the splashback. They were the ones that confirmed the paint pot was dried up and originally we thought we might need to add water or something. We have now had to cut our losses and have ordered a new splashback from him. In the meantime, when I suggested to Lee-Ann that hopefully this was " just one of those jobs" that has gone wrong and that I hoped it wasn't an example of how they usually did business she sent me an email to say, I quote ' I do think the tester pot has arrived and is fine'. She went onto to say ' I would offer to send you another pot-but I have no doubt you will say there is something wrong with that also'!! She basically insinuated I was a lier and there was never once has she apologised for all the things that have gone wrong. Do yourself a very big favour and avoid this company!”

Helpful Report

Posted 7 years ago

As was mentioned in this customers review - I feel that the response is best from myself. The order was a very straight forward situation. The order was placed on 17th March for a coloured glass splashback. As standard we emailed through the purchase invoice along with a production email to give an estimated date of dispatch. Coloured glass usually takes around 3 weeks and on the 10th April we shipped the product to this customer. We always give 2 days notice of delivery arriving. The customer confirmed they had seen the delivery email - but again did not contact us to let us know they were not there. This customer did not inform us they were on holiday. They called us 3 weeks later to say the glass was scratched. They confirmed they had not been there to receive the order but that their builder was there and had taken possession. We do state in the delivery email that we need to be contacted within 24 hours of receipt to let us know of any damage and we would certainly rectify. We are unable after this time frame to consider any remakes or refunds as we do not know what happened in the builders possession for those 3 weeks. The customer persistently asked for a refund along with stating 'the customer is always right' and I had to then go through the terms and conditions of shipping and delivery. After a few unpleasant emails and phone calls I did still try and help - we sent out 2 tester pots of paint to this customer for them to repair. They said twice that the paint was ruined when it arrived and constantly asked for a refund. We do try and deliver our product in time and also in perfect condition. If the customer had contacted us then we would have held the product until their return. With this being a very delicate product we do have terms and conditions in place for the safe receipt and delivery of the product but we do need customer co-operation in terms of letting us know if you can not take delivery or can not check.

Posted 7 years ago

“Order straightforward, clear that delivered order would take several weeks. Well packaged and sizing spot on.”

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Posted 7 years ago

“The splashback arrived on the stated date. It looks great in my kitchen.”

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Posted 7 years ago

“The selection and quality of product is outstanding, the ordering process could not be easier, and the turnaround from ordering to the delivery of a bespoke product was extremely impressive. I could not be happier. Many thanks.”

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Posted 7 years ago

“Very good service. Well packaged & information of how to fix the splashback to the wall. I had a plain glass splashback & it looks lovely!”

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Posted 7 years ago

“Great communication on delivery”

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Posted 7 years ago

“We were really pleased with our Splashback. They took the time to get it exactly right and communication throughout was excellent. I would definitely use them again and recommend them.”

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Posted 7 years ago

“Product good efficient service from order to delivery, very pleased.”

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Posted 7 years ago

“Really pleased with my splashback.From ordering through to delivery, excellent service. Will recommend this company. Thank You.”

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Posted 7 years ago

“They made a Splashback to the size I ordered very pleased with the finish”

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Posted 7 years ago

Splashbacks UK is rated 4.8 based on 242 reviews