Splashbacks UK Reviews

Name: Splashbacks UK
Rating: 4.75

4.8 Rating 242 Reviews

95 %

of reviewers recommend Splashbacks UK

Company Reviews

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Metrics

4.8

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Phone:

02890870340

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Splashbacks UK 5 star review on 13th January 2024

Anonymous // 01/01/2019

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“Easy ordering process, instructions for measuring and fitting spot on and was quick to do, arrived well packaged.”

Helpful Report

Posted 6 years ago

“Easy to use, appreciated being able to use my own photo as couldn't find any other company that did this. Good quality poduct”

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Posted 6 years ago

“Ordered a colour matched splashback. Communication was good throughout, item arrived when stated and extremely well packaged. The colour matching was spot on as were the installation instructions. Has finished the kitchen off perfectly.”

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Posted 6 years ago

“Very poor product and customer service. The advert for the product says the splashback is toughened this is not the case and upon the splashback cracking under heat they will not replace it or issue a refund. Products not as described, and having to go through trading standards and small claims court to obtain my money back. In addition had to wait 4 weeks for the product which to me seems a long time and now it doesn’t even work. Very poor attitude told me it’s my fault the splashback is cracked even though it’s described as toughened and it isn’t, they want me to buy another one!”

Helpful Report

Posted 6 years ago

Hello, In response to this complaint, we did apologise and refund this customer. They were obviously very upset that the mirror glass was not toughened. It does state on our website on the mirror order pages that the mirror is not toughened but they had not spotted that in the description of the product. The advert online had stated incorrectly that the mirror was toughened and for this reason the customer was refunded and given an apology. We did not ask the customer to pay for a replacement. We had indicated that if they wanted a reorder in a coloured or printed toughened glass that there would be a difference in the cost compared to that paid for the mirror. They did not have to go through small claims court this is untrue. We also did not state that it was their fault the mirror cracked, it cracked because it is not toughened.

Posted 6 years ago

“A really different splashback...kept informed all through the purchasing and delivery process. Excellent , thankyou”

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Posted 6 years ago

“Delivered on time and well packaged. Millimetre perfect in size.”

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Posted 6 years ago

“The splash back is excellent quality, the adhesive supplied was very helpful, major manufacturers of range cookers and splash backs wont recommend any adhesive at all .it was even packed better than any other splash back I've fitted over the last 30 years. I look forward to using you again soon.”

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Posted 6 years ago

“Delivered before time and fits to perfection.”

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Posted 6 years ago

“It arrived exactly as ordered and was very easy to fit.”

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Posted 6 years ago

“Excellent service, Quality of splashback first class.”

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Posted 6 years ago

“Easy to order, great communication, good price and delivered on time. What more can a customer ask for.”

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Posted 6 years ago

“Did not realise the length of time it would take to arrive but this was my fault not understanding the production process, having said that the product arrived with possibly the best packaging to keep the glass safe I've ever had, very very pleased thank you.”

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Posted 6 years ago

“Brilliant service arrived in time so pleased with it”

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Posted 6 years ago

“Good communication, well packaged and competitive price.”

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Posted 6 years ago

“Appears to be exactly what we wanted. Looks good.”

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Posted 6 years ago

“Couldnt fault this company. We ordered a white splashback so a straightforward order but nonetheless the order process and customer service was very good.”

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Posted 6 years ago

“Firstly I am yet to receive my splash back. Secondly, I have mentioned this in an email, the lack of communication makes it very hard to get things organised. My kitchen fitter is having to wait on me to get him to come and fit the splash back in order to complete the last bit of tiling. As I said in the email, a rough idea of delivery at the point of order would be helpful. I had to email to chase up my order which, when I finally got a response, said it should be with the courier within two days. A week later, after hearing nothing, I emailed again to be told it had not passed quality control and needed redoing. I appreciate your desire to get everything right, but letting me know it would be a longer wait would be reassuring. As well as a common courtesy. I fully expect I will get a good quality product at some point - I still don’t know when. I do, however, feel that customer care/relations could be improved massively.”

Helpful Report

Posted 6 years ago

“Received the splashbacks as ordered.Packaging was incredible I don't think the splashbacks would get the slightest damage in that packaging. The splashbacks themselves were perfect the colour matches the bathroom decor even better than I thought. Many thanks for the product the bathroom is now complete.”

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Posted 6 years ago

“I ordered a specific size in clear glass with pre-drilled holes. Arrived faster than expected and is just perfect. Would highly recommend.”

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Posted 6 years ago

“Really happy with the service and quality”

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Posted 7 years ago

Splashbacks UK is rated 4.8 based on 242 reviews