“A $13 bottle of wine cost me $50 with delivery and it was delivered earlier than the requested delivery date when I knew the recipient wouldn’t be home to accept it. Twice I’ve ordered through Spoil Me and both times I’ve had issues. There won’t be a third.”
“Free shipping was advertised on other pages yet not on all as I had to pay a fair amount extra for the box. When i saw the photo from the recipient I did expect to see more in the box for the price.”
“Pretty disappointed with these. I ordered two boxes for Father’s Day, I selected that I’d like them to be delivered day before or on Father’s Day. Instead both were delivered on the Tuesday before hand, it’s nice they got there but way too early. If there was an issue to get delivery on the day I selected then some communication would have been ideal.”
“I ordered the surprise box and asked for it to be curated for the recipient but I have no idea what was in it or whether it was value for money as no picture or content list was sent to me. I dont want to ask the person as if I dont know what I got them! Also was delivered a day early which is not terrible but not great when it is for a birthday.”
“Ordered parcel for mothersday and marked as such. Mothersday is over, and 8days since I ordered and I actually dont need it anymore. Couldnt get hold of Spoilme or courier via phone. Kids woke up empty handed with nothing to give to mom. Had to go spend another $100 just so they can have something for mom. Service shouldnt stop when parcels are despatched as this forms part of the experiece to customers. Couriers form close partners and should be managed accordingly.”
“I bought a $85 gift box but to be honest I was really disappointed with what we were given.
I think there is better value for money elsewhere unfortunately”
“Ordered a customised box for mothers day and asked for a mothers day delivery and put in a mother's day note. This was ignored and my package was sent to my mother two weeks before mothers day. Have contacted company for an explanation but haven't heard a response.”
“The products that turned up were not the products shown in the photos. I was not made aware of these changes and found it very disappointing. Like I had been duped into paying a certain amount and receiving lesser quality goods than advertised”
“It was the second time I've order through you guys and it's been the wrong bottle of wine 😔 first time I was like meh just a mistake but the second time I'm a bit annoyed”
“The package according to the package is still in transit after been shipped on the 1st February, the person who it was being delivered to is now back at work.”
“Package arrived 2 weeks after ordering. Tried to get in touch with the team during this time via phone and email twice with no response.
Recognise this may be a busy time but would have appreciated having contact.
Items are good however as usual.”
“Package was fine however arrived a week after it was ordered. Understand postal situation in NZ isn’t great however the package sat with the delivery driver for 7 days before being delivered. Chocolate was melted and well after the birthday it was intended for. Disappointing service.”
“The glasses that were sent with the Whiskey were pretty poor quality. I feel if you are charging that much the glasses could be of much better value and quality.”
“Hello team,
the gift is amazing but I am disappointed with customer support.
I really need the invoice / receipt so I can reimburse the purchase at my company, can you pelase send it to my email when you have a chance?
Milena”
