“We ordered a cake for my Granddad as a lockdown surprise. Unfortunately the delivery firm left the cake outside in the sun on the hottest day of the year and didn't notify us that it had been delivered for 4hrs. The cake (which was filled with buttercream) was inedible.
What was worse was the reaction of the company (Amy) who was incredibly condescending in her responses and essentially told us it was tough and the cake would have been fine sat in the sun all day!
AVOID!”
“Unreliable.
Order 3 different baby sponges for 3 different friends at different addresses. I thought I'd cheer them up because they were feeling a bit low due to the current situation.
.
All 3 cakes were to arrive for a set date. Two friends received them. The third box of cakes didn't arrive. Was told each day they would turn up when I enquired. Nothing. There was an apparent address confusion.
Was then told the dept had not sent it out.
In the meanwhile, I've ordered numerous items other places during this time - all have been reliable.
Called and told I'd get a refund. Not the point at all.
Won't be using this service again.
Not reliable.”
“Bought 10 small sponges in varying flavours at the Good Food Show yesterday, they are just delicious, I buy them at every show and really look forward to finding the Sponge stand, would recommend them to anyone who loves cakes”
“Very good gluten free cake! Ordering and delivery was great - no fuss, everything very straightforward and the cake arrived on the day I chose in perfect condition. Would definitely order more cake from Sponge!”
“The cake that I spent a generous £25 on for my mother and fathers birthday was left in a general waste bin in 24 degree heat for a day as no calling card had been left. When contacting customer service they apologised and could not investigate, which I find absolutely appalling, wouldnt bother spending your money here guys and girls.”
“Wide range of novel and quirky (cake) products but also really friendly communication making it seem very personal rather than an automated website system.”
