Sport Chek Reviews

Name: Sport Chek
Rating: 1.63

1.6 Rating 501 Reviews

15 %

of reviewers recommend Sport Chek

Company Reviews

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Metrics

1.6

Based on 501 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Sport Chek 5 star review on 1st April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The boy with wings is hot and good at shoe seeling and probably has a reall perty girl”

Helpful Report

Posted 1 year ago

“Worst store ever. I purchase a pair of skis for my son. First they sent me the bindings and said the product was delivered. When I called them, they said they would figure out what happened. After 2 months they sent me an email and said sorry this product is sold out......”

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Posted 1 year ago

“I wish I could give 0 rating or even Negative rating. I noticed other reviews where people are complaining about RUDE/UNPROFESSIONAL behavior by Store Manager. I am pretty sure it would be Albert. But my question is what is SportChek management is doing about customers complaining about RUDE Store Managers. The worst customer experience at this store. I usually purchase a lot of items online but always check the return policy before buying. In this case I went to this store to return couple items due to sizing issues. I was told the manager has to approve the return even though the items were purchased couple days ago. The store “manager Albert” was the most disrespectful and rude person you can think of. He quoted “protocol “ which has never been enforced before and the manner which he was talking was so demeaning. I requested him to make an exception for me as I have difficulty walking and his response was “exceptions are treated as Red flags at that store “. What kind of store does that? I am not sure how this kind of rude unprofessional behavior is shown by a Manager. I hardly go to this store due to some previous experience at the same store but unfortunately this is the closest step to my home. The store manager had no manners, showed zero respect towards a disable person. I would NEVER visit this store and would ask everyone to shop from stores where the managers and staff have courteous behavior and respect towards the customers. The manager’s behavior was a classic example of discrimination against Asian customers.”

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Posted 1 year ago

“Do not order anything online. I was sent a completely different colour and style. When I called apparently they’re sold out of what I ordered so now I have the inconvenience and expense of travelling to a store to get a timely refund. Yes that is what I was advised by the customer representative by phone. 0 compensation just offered a 15% voucher for a future online purchase. Never again”

Helpful Report

Posted 1 year ago

“Argyle Mall store is not about customer service. I entered the store at 9:20, door was open and three people standing at the till. All said the store is not open until 10. I was surprised as the door was open and then they said to come back at 10. I was there for a prepaid order that only had to be picked up! Terrible service, I was leaving the city and had no time to wait around and the item was a gift. I said to cancel my order and while leaving they followed me out the door and started yelling at me???!!! Terrible place and I would not shop there. Sportchek has still not credited me for the online purchase NOT picked up despite two emails sent to their website!!”

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Posted 1 year ago

“I went there to get my figure skates sharpened and they didnt sharpen them well. I think the person who sharpened my skates doesnt even know how to sharp figure skates? They probably sharpened my skates so much its going to turn into hockey skates!! $10 wasted for nothing.”

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Posted 1 year ago

“I recently went to sport check to sharpen my expensive figure skates that I use for professional skating. The guy was very rude to me and took over an hour to sharpen them. When I picked them up, I noticed scratches all over and a type of oil on the boot itself. I decided to bring them in to a professional figure skating store and they told me that the blade was completely ruined and skate stores would not accept them cause the tail was completely rounded. Those skates were new and I got them about a week before. The rounded tail unbalanced the skate. If you have figure skates, do not trust them with your skates. Good day”

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Posted 2 years ago

“Visited Sport Chek Newmarket a couple weeks ago and would like to applaud the assistance I received from the sales personnel with my purchases. In particular, Kahraa - great customer service!”

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Posted 2 years ago

“I came to Sport Check at Westshore today to pick up my online order. I had not printed or downloaded the email/receipt. I was there around 11:00. Both the cashier at the front, and the man working the service counter were very gracious and accepting of my mistake. After producing photo I.D., I came home with my new jacket, very happy indeed. Thank you!”

Helpful Report

Posted 2 years ago

“I purchased two pair of pants yesterday from the Abbotsford store . Paid oved $150 . Was then told I would have to pay $2 for a bag ............ ??? They no longer supply plastic bags . Personally I never ever asked for plastic bags in the first place . It was a cheap way for retailers to package their over priced products . I told them they can keep their pants and started to walk away . He called me back and said he would give me the bag . Then he said I have to show a charge on the invoice , he charged me a penny ............. we don't recognize pennies in Canada any more . I took the pants with the bag . Absolutely ridiculous .”

Helpful Report

Posted 2 years ago

“I placed an order for delivery but then my daughter didnt want the backpack anymore. I called the customer service to cancel my order to find out they can't the order. I must receive the package first even though it hasnt shipped yet and then take it the the store to get a refund. I'm sure they have way too many orders and need more time to fulfill people's orders from Boxing Day week and orders before that. They can't even cancel the order when it was submitted at 6pm PST and their customer service call support (Support hours 9am-9pm EST) is closed at 6pm EST by calling in next business day.”

Helpful Report

Posted 2 years ago

“I placed an order for Asics shoes to pick up at store but it showed no availability before check out though the shoes were available in the store nearby.I called the customer service next morning to cancel my order so I can buy at store but he said I can't cancel the order.”

Helpful Report

Posted 2 years ago

“I have twice had items delivered to me with the security tag on them. When contacting customer service all they can tell me is that I need to take it into a store. Even spoke to a supervisor who had no better solution and said there was really nothing else he could do for me. I suggested they rush me a replacement item but they wouldn't do it. I live 200 km from the nearest SportChek and it's 10 days before Christmas. Very poor customer service. I will not purchase from SportChek again.”

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Posted 2 years ago

“If I could give less than a 1 star I would. Returned my package back to their warehouse after zero notification that it was delivered. Then customer service proceeds to tell me that I can repurchase the item which now costs 20% more. Absolute garbage.”

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Posted 2 years ago

“Had a great shopping experience today at your Sportchek on Cliff Avenue in Courtney,BC. The customer service from a young man by the name of Chas (sorry if I have misspelled his name )was excellent. He was a real help in my purchase of a Nike Hoodie for my grandson. If possible perhaps he will receive this recognition from me and will receive some much deserved recognition from your store manager. Thanks very much.”

Helpful Report

Posted 2 years ago

“Funny story about their customer service. I recently bought two packages of socks and when I went to open the second one I found the security transponder (device) was still on one of the socks. I happened to be back near the Kenaston (Winnipeg) location so I took the single sock back in the store. As I didn’t keep the receipt , expecting not to return the socks, they told me I would have to wait half an hour or more for them to do a search and obtain my receipt before I could get my sock back. I thought it was there mistake that they didn’t remove it in the first place, and also could have pried it off and removed it myself, but I thought I was doing them a favour by bringing the device back. In the end I was out a lot of time or my sock and I chose the sock :). perhaps the feel shoplifters like bringing their product back in the front door to have the transponders removed? I attached my mobile visa transaction record (visa number excluded) in case there is any doubt.”

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Posted 2 years ago

“NEVER ORDER ONLINE FROM THEM!!!!! I ordered a bathing suit for a one week swim class. It arrived late-in fact, after the class was over it arrived. I called to explain the issue that it was wasted money and I no longer need it. I was told someone would contact me in 3-5 days. A few days later someone emailed me saying the item was on the way-not at all the reason I called. I emailed back explaining I wanted to return the item not track it and no one is responding. HORRIBLE CUSTOMER SERVICE”

Helpful Report

Posted 2 years ago

“My in person review. I have had nothing but excellent experiences at SPORTCHEK Bayshore. I travel a fair distance to this SPORTCHEK and I can honestly say that Matt the manger has always gone above and beyond to help me with orders and returns, some of which were complicated dealing with defective product issues. If Matt is leading the staff by example, they too will provide the highest level of service.”

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Posted 2 years ago

“sport check online return policy is the worst in Canada”

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Posted 2 years ago

“Bought a Helly Hansen Patrol Parka November 2 2022 for 400.00 and found out on Nov 20 2022 it’s on sale for 249.98. Also bought keens Revel lv high polar boots for 249.99 and they came on sale for 181.94. I was told Their policy is 2 weeks to get a refund. I was taken for 200.00 because of a 2 week policy that should be 30 days. 200.00 is way to much to loose in under 30 days. I think you forgot that Customer’s make paydays possible. You lost me as a customer.”

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Posted 2 years ago

Sport Chek is rated 1.6 based on 501 reviews