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Sport Chek Reviews

1.6 Rating 483 Reviews
14 %
of reviewers recommend Sport Chek
1.6
Based on 483 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Sport Chek 1 star review on 19th August 2024
Zhuyun Ai
Sport Chek 1 star review on 5th December 2022
Anonymous
Sport Chek 1 star review on 16th August 2022
Wendy
Sport Chek 1 star review on 21st March 2022
Janet
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 13th September 2021
Sarabjit Kaur
11
Anonymous
Anonymous  // 01/01/2019
Honestly, the Sport Chek in Richmond Centre is good. They helped me a lot with my skateboarding helmet. They explained to me why I shouldn't use the ice skating or biking helmet and checked all the styles online for me. Also, they taught me what I need to prepare for skateboarding and even recommended me a professional skateboarding shop. That's a lot of help! Thanks!
Helpful Report
Posted 5 years ago
I have purchased items at Sport Chek in early June and again today July 13, 2019. Both times there was an in store promotion for $30.00. Both times that I have purchased items, the cashiers have failed to provide me with the gift card promotion. I have asked both times and the response is oh yeah I forgot... and then they have to modify the invoice. Coincidence???? I don't think so. The $30.00 voucher is not the greatest either, the expiry is within weeks of your purchase. I note that there is seldom sales at Sports Chek. All other sporting goods stores have great discounts and better costumer service. After today, I will never go back there again.
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Posted 5 years ago
Ordered a $12 pair of weight trying gloves since SC ships to Canada Post outlets I figured they'd use the same method to my place, WRONG! Courier I found out, great now I have to play tag and wait with those idiots, well turns out they blew off my place completely and I received a call from their depot saying it was ready for pick up. I basically told them where to stick it and if I have to leave my place I'm going to buy local cause that defeats the purpose of ONLINE shopping.
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Posted 5 years ago
Ordered a bike on Friends and Family day, arrived in wrong beat up box with broken parts. Returned to store then tried to buy another one online & was told by shift supervisor 'suggest you purchase a bike from another retailer' , this after 3-4 hours on phone trying to rectify situation. 3 agents said we can't sell you the bike you see online, its too high of a pricetag and the order isnt going through. Horrible customer service.
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Posted 5 years ago
uper disappointed with Sport Chek! I find a bike online for a great price and 5 days later they come back and say they don't have it in their fulfillment centers. Why the hell is it online then? Oh and of course I can purchase another one at a much higher price. Isn't there a law against this kind of bait and switch? BTW, I was a first time buyer, guess it's my last time too!
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Posted 5 years ago
Their "customer service" is a joke
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Posted 5 years ago
Don't expect any communication from them, or for the customer service team to go out of their way whatsoever to actually provide customer service. I would give them less than one star if I could.
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Posted 5 years ago
I ordered a kids football jersey, I used their true fit size to figure out the size I needed. It suggested I buy a medium, when I received it, the medium was way to small for a football jersey. I sent an email to the company to mention this, their reply was to send me a link to purchase another one. Thanks SportChek, $40 down the drain. Great customer support.
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Posted 5 years ago
Completely displeased with my purchase from sportchek. They will have you waiting for weeks, and then end up cancelling your order without giving anything for the terrible service they failed to provide. Don't buy from here.
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Posted 5 years ago
Never order online.
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Posted 5 years ago
They have a terrible online service. They never deliver on time. Never order online with these guys. Very bad service
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Posted 5 years ago
Customer service is terrible. I ordered a golf club online. It came without a headcover. They tried to tell me that it wasn't part of the order. Online in the pictures there is clearly a headcover. The case was forwarded to one of their case managers. There was absolutely no communication from them to inform me what was happening. I had to call them several times trying to find out what was happening. Still no timelines. Not the fault of the people on the phones. Clearly a management issue. I guess they are not interested in making customers happy. Be aware before ordering.
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Posted 5 years ago
Shipping is a joke
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Posted 5 years ago
This was my first time ordering from Sport Chek. I ordered a pair of Adidas basketball shoes. When I received them they have the plastic retail anti-shoplifting devices stuck to the shoes. They look like they were hanging around a store for a while too. Not impressed.
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Posted 5 years ago
I was looking for women's cross train shoes. I looked up 7 different brands/styles that were recommended. SportChek has ZERO in stock for my size either online or in the store.
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Posted 5 years ago
I was not happy about the product that I ordered from Sport Chek as the product had been a returned item and I posted a review about receiving a used sport watch. Since then Sport Chek customer service came through big time with both an offer to take it back and issue a new watch or to pay back a discount and provide a discount on my next purchase. Thumbs up. They took care of the issue as they should.
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Posted 5 years ago
I ordered a new heart monitor watch online. What I received was a used, repackaged watch that was missing all documentation and instructions, and the watch itself was covered with sticky fingerprints that seemed to have had strawberry jam on the hands when using the watch. If this is a returned product it should have been properly inspected and cleaned before sending it out as a new product - ultimately, it should not have been sent out as a new product to someone trusting the retailer to send out a new product
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Posted 5 years ago
Ordered new shoes from the online store. Received a pair that had obviously been used. Stain on the upper left shoe. Did a return in store, it was hassle free. I will try to order the same shoe again in a different colour as they did fit. Hopefully it'll be new this time around.
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Posted 5 years ago
Customer service were so bad. I ordered three shoes. One mailed to the wrong place. And received 2 pairs of the same shoes. When tried to get the lost shoes it wasnt available. And they didn't want to refund the money for the lost item before returning the extra shoes. Went to several stores refused to take it as I dont have a receipt. They were So inconvenient and so rude over the phone
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Posted 5 years ago
Ordered snowboard bindings online. got 2 left feet. and not even the same model. this is disgusting. never shopping with sport chek again.
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Posted 5 years ago
Sport Chek is rated 1.6 based on 483 reviews