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Sport Chek Reviews

1.6 Rating 483 Reviews
14 %
of reviewers recommend Sport Chek
1.6
Based on 483 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Sport Chek 1 star review on 19th August 2024
Zhuyun Ai
Sport Chek 1 star review on 5th December 2022
Anonymous
Sport Chek 1 star review on 16th August 2022
Wendy
Sport Chek 1 star review on 21st March 2022
Janet
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 13th September 2021
Sarabjit Kaur
11
Anonymous
Anonymous  // 01/01/2019
I really liked Sport Chek's customer service at 75 Gunns Rd, Toronto. The store manager Alex took great pains to help me put my bike into my car. it was not easy as I had a sedan and it was a big bike. Still Alex helped me by pushing the car seats down and found a way to fit the bike in. He saved me the trouble to rent a bigger car to get my bike home. I have always been pleased with the store staff's service and professionalism. Thank you and Keep up the good work.
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Posted 3 years ago
I was pretty disappointed, they have climbing shoes listed online but I went there and there are none on hand to try on, so I’m not even sure what size to order... kind of annoying.
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Posted 3 years ago
I was pretty disappointed, they have climbing shoes listed online but I went there and there are none on hand to try on, so I’m not even sure what size to order... kind of annoying.
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Posted 3 years ago
The said so many horrible things to me the second I walked in that store I was nonstoped sexually harassed by the employees. They also sold the bike I bought. I am very not happy
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Posted 3 years ago
The said so many horrible things to me the second I walked in that store I was nonstoped sexually harassed by the employees. They also sold the bike I bought. I am very not happy
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Posted 3 years ago
Worst service!! I ordered 8 boxes of vitamins, 7 of those were akl expired. I returned it and the store helped in placing an order again. Delivery was fast, but all of the 5 boxes I ordered were all expired!!!
Sport Chek 1 star review on 1st April 2021 Sport Chek 1 star review on 1st April 2021
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Posted 3 years ago
I ordered a tent and recieved a damaged box no tent in it. I called customs service and waiting over two weeks.
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Posted 3 years ago
went to the new sudbury shopping center about a month ago...left after 15 minutes....no service...went back again today...5 different salespersons passed bu me,some twice,incluging 2 managers...not one asked me if i needed help...walked out again...went to the south end store..wasgreeted by the manager who then diected me to the shoes area,,,there i was approached by a young salesperson...i was out in 5 minutes with a pair of shoes...what a difference...avoid the new sudbury store
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Posted 3 years ago
completely garbage store, i bought a $1000 bike and the derailer broke when it just fell to the ground, i went to the store to fix it and they said they couldn’t because they didnt have any in stock, and that was last year. they still dont have anything in stock which is stupid because its a sport store and is it really hard to order just one. they made us buy everything and they still say they cant fix it for some bull reason. never buy your bikes here
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Posted 3 years ago
I bought a golf bag from the Langley BC Sport Chek a few months ago. A side zipper broke, so I took it back to the store. I was assisted by two great employees, Anisna, the cashier, and Devon C.. Devon went above and beyond, assisting in me finding a replacement bag for the same $$ as the one I returned. Both Associates were great .... friendly, cooperative, helpful and professional. They made the whole experience a very positive one. Sport Chek is my retailer of choice for this exact reason.
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Posted 3 years ago
Wow!!! what a great experience. I bought a golf bag and the zipper broke. I took it back to Sport Chek, and the folks there were EXCELLENT!!!. The two Associates that I interacted with were both extremely friendly, helpful, professional and clearly committed to great customer service. I can't say enough good things about my experience. Thanks Devon and Anisna. I hope you are rewarded for the fantastic job you do..
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Posted 3 years ago
South edmonton common march 12/21Natasha such s pleasant cashier So accommodating Great service from her !!!
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Posted 3 years ago
I wrote a Review regarding worst customer service ever after a girl hung up on me and didn’t wanted to solve my issue. I called again and spoke with Mel. I wasn’t rude with her and she understood that how disappointed I am with their service for not getting my shoes on time. She apologized me and successfully resolved the issue. To all the people reading this review, I know if things are not happening the way we want sometimes it is really hard to be patient but try to talk to them nicely. This way they will do whatever it takes to help you & that’s what Mel did with me. She helped me with my issue. This is for you Mel, I really appreciate your help.
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Posted 3 years ago
Worst customer service. Order a pair of shoes for my fiance, the time I placed the order it showed item will arrive within 3-7 business days. But now I can see it is arriving after 20 days I’ve placed the order. I called them to fix this for me so that I can surprise my fiance with a pair of shoes on his birthday and the girl I was talking to was super rude and said sportcheck can’t do anything & I will have to wait for it and return it when It will arrive. And she said she did left a note for canada post to speed up the process but I know Canada Post does not do that because before calling her I called canada post and they said they can’t help it. I told her that I will stay on call until u get a response back from canada post and without saying anything she put me on a hold. I felt so disrespectful. This is so bad. They should know how to respect their customers who are giving them business
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Posted 3 years ago
Placed order online, after a month was told I will get a refund cause order can't be completed.
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Posted 3 years ago
Really impressed with customer service, especially from Cory Forsyth in the Burnaby store. His team had made an error which he went above and beyond to resolve and made me feel like an extremely appreciated customer- I have never experienced such good customer service from anywhere to this level. Thanks Cory.
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Posted 3 years ago
The worst customer service ever. I made online purchase on February 11and I never get my package until now. I called to report that I haven’t received anything, but they never solved the problem. Someone supposed to solve the problem after my call, but I surprisedly sent me email saying that my purchase with them was successfully completed!!! What? Seriously? And they said if you have questions call them ?? Are you kidding me? They made me call every other day and wait and wait for nothing. I’m still until now didn’t receive either refund of the amount I paid or the item that never arrived. They are just wasting my time every day by calling them, and no one is fallowing up to solve the problem. It was my mistake buying from this company and will never happened again.
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Posted 3 years ago
Absolute thieves. Never buy anything online from them. I ordered cross country ski equipment and my order has been in limbo for 2 two weeks. When I called them, they said I could not cancel my order and that they will put someone to investigate it. They will get back to me in two weeks. They probably do not have stock and they are keeping my money, not helping me and I do not need the equipment anymore. I bought it because they promised 5-7 days delivery. Service attentand was cocky, disrespectul and useless. What a bunch of thieves. Avoid at all costs. I still have no answer after calling and no indication of any resolution. Typical thief behavior! Buy form MEC or Sail. Avoid, avoid, avoid.
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Posted 3 years ago
Went to sports check here in prince George bc spent 15 min chasing staff trying to. Get help in the sports department finally i just went to the front desk because the phone number to the phone was no longer in service and asked for the manager she came out back up poor adatud making excuses for he r staff and argued with me infant of the outher staff so I just left and won't be going back
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Posted 3 years ago
The shipping service was amazing!! I ordered a pair of KD shoes online and they arrived 3 days later and they were a perfect fit. I also used the Canadian tire pin code to save $15. They were an amazing purchase.
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Posted 3 years ago
Sport Chek is rated 1.6 based on 483 reviews