Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,352 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy with the product. The item arrived in store earlier than expected so that was also good. However, I was surprised that I was charged to pick up the item from the store. I could have understood if it had been delivered to my home or near by collect point. I will make me think again next time.”

Helpful Report

Posted 3 years ago

“I ordered something online for my partner who then bought it in store before I could tell him I'd already ordered it. I attempted to cancel the order before it was dispatched only to be informed it was not possible to cancel an online order. I went into the store to collect my item and was told it had not arrived. As I had made a specific trip to the store for collection I asked if it could be cancelled on my behalf and a full refund made. The store assistant advised me they do not do refunds in store - only store credit or exchange - and that I would have to return the unwanted item at my own cost. I asked whether this could be arranged without me having to make another trip into the store and was advised this was not possible. I am now in a position where I have to make a specific trip to collect an unwanted item, return it at my own cost despite the fact I attempted to cancel it before it had even been dispatched. The store assistants whilst polite were unhelpful, uninterested and dismissive of my predicament and stated they work on a different system therefore have no ability to manage such situations. This is appalling and as a consequence I will never shop at sports direct again and will be sure to tell people about the poor customer experience I have had due to the fact your systems are clearly so incompatible they are incapable of managing customer requirements. Clearly the system is set up to benefit sports direct rather than their customers.”

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Posted 3 years ago

“All items I ordered arrived together.”

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Posted 3 years ago

“Very good communication, order arrived on time , good courier service .”

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Posted 3 years ago

“I have been asked to write this review before my goods have arrived.”

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Posted 3 years ago

“Website easy to follow and my order came very quickly. Good price too and delivery charge reasonable”

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Posted 3 years ago

“Fast delivery, but had to pay for postage of my return which is free in most shops.”

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Posted 3 years ago

“Prompt, speedy service with excellent service”

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Posted 3 years ago

“2 piece outfit arrived missing 1 piece and when querying I was told company policy was a 40% refund. Made no sense for 50% of an outfit. Took numerous emails and threats of taking it further before eventually having it resolved.”

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Posted 3 years ago

“Ordered two items as not sure if size. I drove to shirrbrook to return size not needed to be told only exchange or credit note and return by post if refund needed. On returning home to sort return by post to realise I post back to shirebrook. Don’t believe good customer service here and why you can’t get a refund in store.”

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Posted 3 years ago

“Always use online with sports direct for my kids, never disappointed with delivery times never late, all round good service ty and I’ll continue u purchase from u guys ty sharon”

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Posted 3 years ago

“Amazing order mid day was there the next day with out next day delivery was super happy”

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Posted 3 years ago

“For the comments I got , nothing much to say Quality is good And fast delivery”

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Posted 3 years ago

“Excellent products and price, service from start to finish was fantastic, will certainly be shopping with Sports Direct again.”

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Posted 3 years ago

“No problem with product but didn’t fit. Had to pay postage again to return so took to store instead to return . Only refunded cost of product (store voucher not the money) so lost the money for postage I had originally paid for. Not happy!!”

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Posted 3 years ago

“Such quick delivery it was next day!!”

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Posted 3 years ago

“Website easy to use. Goods arrived quickly. Excellent service. Will buy again”

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Posted 3 years ago

“Fast shipping”

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Posted 3 years ago

“I got what I ordered. Thank you”

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Posted 3 years ago

“Very good but had 2 send item bk so will I get my money bk soon thank u”

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Posted 3 years ago

Sports Direct is rated 3.7 based on 746,352 reviews