Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,352 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer care number haven’t replied to the numerous emails I have sent. Their couriers here also don’t reply to emails and can’t be contacted any other way! Still waiting on my sons football boots and no idea if he will get them as no one has bothered to reply”

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Posted 3 years ago

“Bom serviço”

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Posted 3 years ago

“Lite orolig eftersom brexit men allt fungerade utmärkt, 1 veckas leverans är helt ok.”

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Posted 3 years ago

“Order had half a tracksuit missing. Emailed when received n never heard anything back but plenty generic sale emails”

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Posted 3 years ago

“Easy to use. Delivery on time. Just wish it was free returns service”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Arrived quickly good quality clothes.”

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Posted 3 years ago

“Awful I have still not received my parcel or a refund so have now purchased these items from house of Fraser ! I’ve been waiting for over 4 weeks”

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Posted 3 years ago

“I have placed an order,2weeks now ,have not received my order for 5,monolulu court,se17,2fs,2mens trainer and tracksuit Am very very disappointed,hemmed is not effective for your devices will now shop at jd”

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Posted 3 years ago

“Very poor customer service”

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Posted 3 years ago

“Exactly as mentioned”

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Posted 3 years ago

“One of the pair of socks I ordered was dirty and the other was missing from the order”

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Posted 3 years ago

“Excellent efficient service and very quick, good information”

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Posted 3 years ago

“I am highly disappointed as I am yet to receive my order. I use to get it after 3 days in the past but I am yet to receive it this time. I am not sure why you used DHL as against DPD. I am disappointed after paying such huge amount for shipping. This is the last time I'll order from your online store”

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Posted 3 years ago

“After receiving a tracking number that sent me to two different curriers, depending on which link I clicked, of which neither worked, I attempted contact through the customer support options available as I needed to know when to expect delivery of my daughters new bike to ensure someone could be at home. Initially via Facebook (described as 1hr response) - 4 days later still no response, then email -4 days later, still no response so finally tried via twitter (described as 1hr response)- 36hrs later still no response. Unfortunately there was no option to speak with a person. Thankfully, the bike arrived intact and someone happened to be in but I'm not sure I will be comfortable buying from sports direct again, just in case there's a problem. Covid should not be an excuse for such a large company not having staff manning these support funtions which should surely be acheivable remotely.”

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Posted 3 years ago

“Goods arrived very quickly, much sooner than expected. Unfortunately had to send back as they didn’t fit. Had to pay for return postage , even for an exchange, which most companies don’t charge for . So - disappointed with the amount the whole episode cost me.”

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Posted 3 years ago

“First poor ,paid next day delivery 7 days later still not here,3 pairs of trainers and a pair of sliders 😞”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“The service was fantastic and I found exactly what I wanted.”

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Posted 3 years ago

“The site was easy to navigate, with a good selection of items from which to choose. Prices were fine too, but overall service was let down by delivery. I paid for next day delivery, but it took 11 days.”

Helpful Report

Posted 3 years ago

Sports Direct is rated 3.7 based on 746,352 reviews