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Sports Direct Reviews

3.7 Rating 746,350 Reviews
100 %
of reviewers recommend Sports Direct
3.7
Based on 746,350 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Sports Direct Reviews

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024
Kate
Sports Direct 1 star review on 9th December 2024
Kate
Sports Direct 1 star review on 9th December 2024
Kate
Sports Direct 2 star review on 6th December 2024
Hilary Price
Sports Direct 4 star review on 26th November 2024
Maron Kelly
Sports Direct 5 star review on 14th November 2024
Howe Daugherty
Sports Direct 5 star review on 11th November 2024
James
528
Anonymous
Anonymous  // 01/01/2019
disappointing that you have to pay postage even for delivery to store, especially when they don't stock all products in store, also when using my blue light discount code it rejected the discount when i added an extra item to the basket, however when i bought that item in store i got discount!
Helpful Report
Posted 3 years ago
Fast service. Easy to use online shopping. Will shop again soon
Helpful Report
Posted 3 years ago
Having placed my online order and i paid for overnight delivery some 10 days ago i have as yet not received anything. The order is sat with Hermes. Having tried the contact us email i received the refund of the postage promptly but no response as to where the order is. I sent a second email through contact us to this time cancel the order and refund the money and as yet not received a response. This is extremely poor customer service at its finest. You can not ring customer services direct and i guess that is due to the volume of calls they would be receiving.
Helpful Report
Posted 3 years ago
order was easy to place delivery was quick good service all round
Helpful Report
Posted 3 years ago
I have paid an extra £8 to receive the goods in 1 day (it was national team colours before the EURO 2020 match), however got them more than 2 days after receiving them.
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Posted 3 years ago
Speedy delivery, product as described. Excellent
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Posted 3 years ago
Great choice and quick delivery! A shame there’s no free returns though
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Posted 3 years ago
White Adidas Trainers arrived and one was white and the other was stained yellow all over, very poor
Helpful Report
Posted 3 years ago
I ordered an England kit with name printing on the back, after 6days they would any give me part of my order has been dispatched and the shirt that needed name printing still with them, no timescales and information on when it was gonna be dispatched.. the first customer advisor I spoke too said "Well if you needed it for a specific date you should have ordered sooner" absolutely shocking.. never will shop here again. Furthermore, I tried to assist them and asked to drop the name printing and send the shirt however they said it's too late for that, well how it's not even being processed
Helpful Report
Posted 3 years ago
Quality product, quick shipping to Poland
Helpful Report
Posted 3 years ago
The service was quick and efficient - I mean really quick! Returns easy all in all an enjoyable experience.
Helpful Report
Posted 3 years ago
Ordered on Saturday evening an was here on Monday afternoon very happy
Helpful Report
Posted 3 years ago
Fast delivery service was amazing first time shopping online n found it better than going into the store thank u
Helpful Report
Posted 3 years ago
J’ai commandé un t-shirt taille L. Le t-shirt faisait une taille S. avec une étiquette L. TROP petit. Sachant que je ne fait que 75kg pour 1m82. J’étais choqué Et je n’ai même pas osé le retourner, les frais de port à ma charge sont excessifs. Donc j’ai jeter l’argent par la fenêtre
Helpful Report
Posted 3 years ago
Prompt delivery top notch trainers and they look the part
Helpful Report
Posted 3 years ago
Store staff involving with my personal space. Staff should do their take instead of becoming my parents
Helpful Report
Posted 3 years ago
Poor customer service. Avoid ordering online, expensive if item not suitable, delivery/return cost me £19.15 for item that was not suitable. Tried to take back to shop and their policy is you can only exchange or recieve a credit note. Avoid is my advice.
Helpful Report
Posted 3 years ago
Still haven’t received my parcel. I paid £7.99 for next day delivery and it has now been 7 days and I still haven’t received it. Customer services have been no help, when I have emailed 4 times.
Helpful Report
Posted 3 years ago
Very poor service received wrong size then went on web chat to be told they didn't have size I ordered in stock after fella previously told me they would send the correct size again very poor no alternatives even offered when requested
Helpful Report
Posted 3 years ago
I love shopping online or shop sports direct you get great prices and great quality items .
Helpful Report
Posted 3 years ago
Sports Direct is rated 3.7 based on 746,350 reviews