Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,350 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

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“Quick efficient service returns no problem good quality items”

Helpful Report

Posted 3 years ago

“Sports Direct had the Ariat sleeveless polo shirt in the size and color I wanted but was sold out in the US. The shirt arrived in a reasonable amount of time and in excellent condition. Sports Direct did a great job of using email to keep me posted about the progress of my order.”

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Posted 3 years ago

“Thought shoes were cheap but postage £5 and return £5 made them over priced, I suggest check postage before order !!!”

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Posted 3 years ago

“The main thing what let you down was when ordering it said next day delivery for £7.99 before 7pm and I ordered this just after dinner time and it came 2 days later.. So not the best pleased”

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Posted 3 years ago

“I paid for next day delivery but the product did not arrive until the following day. However, I am delighted with the golf shoes.”

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Posted 3 years ago

“Very good service and the item I bought is brilliant.”

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Posted 3 years ago

“Hot my England shirt on time and in good condition”

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Posted 3 years ago

“Provided the best price online for a pair of Nike Vision Hi. Always my first choice.”

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Posted 3 years ago

“Everything arrived on time. The delivery fees are astronomical and I had to pay twice for delivery as it wouldn’t let me edit an existing order ever straight away.”

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Posted 3 years ago

“Still waiting on another item was meant to be delivered Saturday 19th and still no correspondence to where my missing item is I would like a refund on this item but I’m not sure how go about it 🤷‍♀️”

Helpful Report

Posted 3 years ago

“Ordered 2 pair jogging bottoms after typing in Long leg into the search box on the site. Both arrived and where too short had to be sent back. This cost me over £10 in delivery and retirn costs, NOT HAPPY AT ALL”

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Posted 3 years ago

“Haven't received the item yet, tracking not working either I will take down if sorted :)”

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Posted 3 years ago

“Very good golf shoes, real value for money. My first pair of Skechers golf shoes very pleased”

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Posted 3 years ago

“product as expected and next day delivery adhered too”

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Posted 3 years ago

“It was cool...”

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Posted 3 years ago

“Products and prices good .web page could be improved for better access”

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Posted 3 years ago

“I ordered my item a week ago, and paid for next day delivery at 9 pounds. 3 days went by with no parcel, so I asked to be reimbursed the delivery charge and be provided an update on when the item will arrive. I received a 3 pound reimbursement and told the item will arrive within 3-5 instead. 7 days now passed without an update on delivery, it is now past the birthday party I ordered the item for.”

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Posted 3 years ago

“Excellent service & quality”

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Posted 3 years ago

“Paid £9.99 for next day delivery, the goods were despatched 3 days later on a 3 day service. Customer service just lied and blamed the couriers. When I had to buy from elsewhere customer service dances around cancelling the order (even though it had not yet been despatched) but I did get a 3 quid refund though…6.99 for 6 day delivery. Unsurprisingly this lot are charlatans. And not the popular northern Britpop band either. Just go somewhere else, please, and avoid the blood pressure.”

Helpful Report

Posted 3 years ago

“Terrible company with no Customer Service. Pay NEXT DAY delivery as SHOES were VERY urgent (NO other reason). Failed to deliver next day despite courier saying at 19.00 that they would still be delivered on time. Hermes manage to say expect delivery by early afternoon on the following day (arrived 11.46) HERMES class the delivery as a SUCCESS - nobody knows how long standard delivery may take. Sports Direct say thanks for paying the excessive fee but uou did get the shoes eventually - SO WE BOTH WIN. Or at least if the Customer Service even had the courtesy to reply (now more than a week!), they may have said something like that. Others I have spoken to confirm this is standard for Sports Direct. Two previous attempts to leave feedback were 'moderated' for criticising Sports Direct.”

Helpful Report

Posted 3 years ago

Sports Direct is rated 3.7 based on 746,350 reviews