Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,352 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took 5 days for them to reply via email and I'm still waiting on a resolution. I ordered 8 days ago with next day delivery and still nothing. Would never shop with Sports Direct again.”

Helpful Report

Posted 3 years ago

“Efficient delivery. Good quality merchandise.”

Helpful Report

Posted 3 years ago

“need to return item”

Helpful Report

Posted 3 years ago

“Not really got any issues with sports direct, but courier (Hermes) need to sharpen up their act”

Helpful Report

Posted 3 years ago

“I ordered 2 dozen golf balls. 3 golf balls were missing. The delivery pack was untampered with so this must have happened at source. Sports direct are disputing this. My first online order with them. BACK to eBay. I will tell everyone now that I golf with about my experience.”

Helpful Report

Posted 3 years ago

“great choices , great prices , fast delivery - excellent !”

Helpful Report

Posted 3 years ago

“Very happy. Easy to use and delivery was prompt.”

Helpful Report

Posted 3 years ago

“Disgusted with the service and lack of contact and common sense from the online store through to my local branch. Ordered a new pair of Nike trainers in a size 8.5, paid £7.99 for next day delivery ( one thing I can’t moan about was they actually arrived next day though this was because of Hermes not sports direct ) to find I had one shoe in a size 8.5 and one was a size 6. Annoying but I thought a trip to my local store would sort this out....wrong again. Even though I’d purchased them from sports direct they hadn’t come from that exact store so they refused to exchange , refund or even attempt to sort out the issue , it was even suggested that I purchased another pair!!! The return of these trainers and the cost is now also down to me all because someone couldn’t do the simplest of jobs and match two trainers correctly. So now comes the long pain staking process of getting the trainers and hopefully the next day postage and my return postage refunded but I won’t hold my breath. No return of phone calls or multiple emails , avoid them at all cost , I certainly will in the future”

Helpful Report

Posted 3 years ago

“Very cheap quality croc lookalikes and the sizing is about one size smaller than usual Uk sizes”

Helpful Report

Posted 3 years ago

“Ordered on line and taken far too long to deliver goods.”

Helpful Report

Posted 3 years ago

“Everything was like expected. Will always buy from Sportsdirect. Good quality for good price!”

Helpful Report

Posted 3 years ago

“Ordered trainers for my daughter and paid £8 for next day arrived on time but too small re ordered another pair paying another £4 these arrived on time but wrong trainers so have to pay to send back first pair and unless pay more postage will just keep them , sent email no response ! Could have bought two pairs for the cost of postage ! I reliase that I could have got refund now but needed them for her quickly ! Won’t order online again from sports direct”

Helpful Report

Posted 3 years ago

“Vvvvvvv good”

Helpful Report

Posted 3 years ago

“Customer service is none existing”

Helpful Report

Posted 3 years ago

“Great from my experience”

Helpful Report

Posted 3 years ago

“Excellent service thanks”

Helpful Report

Posted 3 years ago

“Damaged goods arrived and paid extra for delivery!!! SHOCKING! Never again.....”

Helpful Report

Posted 3 years ago

“they send me the product with the security tag, i had to cut it with a pliers.”

Helpful Report

Posted 3 years ago

“excellent service,”

Helpful Report

Posted 3 years ago

“That I had to pay for delivery is bad enough, that it took over a week for my item to arrive is really unacceptable.”

Helpful Report

Posted 3 years ago

Sports Direct is rated 3.7 based on 746,352 reviews