Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,363 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 5th February 2025

John

Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

Hilary Price

Sports Direct 4 star review on 26th November 2024

Maron Kelly

530

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizes are incorrect on website then had to pay £11 to return it”

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Posted 3 years ago

“Accurate products in good prices and with fast-delivery. Thank you.”

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Posted 3 years ago

“Great quality. even greater price, and really prompt delivery.”

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Posted 3 years ago

“Very fast and efficient service. Goods were well packaged.”

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Posted 3 years ago

“Fast delivery, good quality goods, Hoodies made of Bamboo, excellent.”

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Posted 3 years ago

“Hi, hopefully my order from 04.05.2021 will arrive next Friday. ( Thats what Hermes is telling me) After that i tried to place another order. Days long unsuccessfully. Your page doesn´t work properly anymore. I tried to contact you many many many times. At least i ordered somewhere else. I had the feeling that nobody really cares whether you can order from Germany or not. I gave up and at least i ordered somewhere else. Therefore, my rating can only be very bad. Please make it quite clear that you no longer want to deliver to Germany and therefore also a possibility of online ordering is prevented. I would have liked to have ordered some more, also in the future.It's a pity”

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Posted 3 years ago

“I would suggest that Sports Direct review their couriers as I have been waiting for over a week with no movement on a parcel ordered nearly 2 weeks ago and needed for a birthday present. Had I known that they used Hermes as a courier service, I would never have used them.”

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Posted 3 years ago

“Parcel said it arrived today, but it didn't”

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Posted 3 years ago

“Very good service. Website is easy to negotiate and it was very easy to order the items I wanted. The items were delivered promptly and I was kept notified of the tracking of the order. Overall, I feel very satisfied with the order and the items.”

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Posted 3 years ago

“Shopping experience was great HOWEVER even after ticking no first offets/sales info etc etc I get 10 bloody unwanted promotional damn emails a day”

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Posted 3 years ago

“Very good quality and price”

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Posted 3 years ago

“Good quality”

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Posted 3 years ago

“The online orderingystem was easy to navigate and much to my surprise the goods arrived next day. I was pleased with th trainers which were good value for money.”

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Posted 3 years ago

“Don't understand why I had to paid for delivery when I could of collected from the store in Eastleigh”

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Posted 3 years ago

“Box was damaged”

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Posted 3 years ago

“Very quick efficient delivery goods are as described”

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Posted 3 years ago

“Easy to order great trainers.”

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Posted 3 years ago

“Thank You I’m very satisfied about Your customer care.”

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Posted 3 years ago

“Overall experience was good. However in regards to delivery I would have to rate 1 stars☹️. The reason being, I paid extra for the Next Day Delivery option but did not recieve my order till 2 days later. When asked for my money back for the delivery, I was told that the couriers are busy. I suggest in this case, don't provide the option for Next Day Delivery if that is not the case, because it costs more and doesn't actually delivery next day.”

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Posted 3 years ago

“Os guias de tamanhos não correspondem em todas as marcas. As taxas cobradas são exageradas. Quanto ao serviço é excelente.”

Helpful Report

Posted 3 years ago

Sports Direct is rated 3.7 based on 746,363 reviews