Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,350 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

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“Product arrived really quickly. Very pleased would definitely purchase from Sports direct again.”

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Posted 3 years ago

“Did not get an alert that it had been delivered”

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Posted 3 years ago

“Was really fast service and easy to use. Will definitely be using it again.”

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Posted 3 years ago

“Had what I wanted in stock, arrived within 48 hours, excellent service.”

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Posted 3 years ago

“Exactly what I wanted delivered a day early”

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Posted 3 years ago

“Spot on service thank you”

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Posted 3 years ago

“Delivery was quick, no issues with the order at all! Overall very pleased and will definitely be recommending / ordering again :)”

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Posted 3 years ago

“Ordering process was simple and easy to use and my order arrived on time. I ordered different sizes of walking boots but soon discovered that returns can’t be processed in store and a prepaid returns label was not provided which puts me off ordering in the future!! (As you can imagine, walking boots aren’t light and it cost a lot to return). The items that I kept became faulty during a hiking trip which is inconvenient when you’re at the peak of your hike! A little disappointed”

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Posted 3 years ago

“Very pleased with product and delivery”

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Posted 3 years ago

“Is this a joke I made contact via email a week ago as you had sent wrong product but still no reply”

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Posted 3 years ago

“Very pleased with my online shop and my goods were even delivered earlier than expected.”

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Posted 3 years ago

“very good service”

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Posted 3 years ago

“Great service. appreciate the products. Thank you.”

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Posted 3 years ago

“I wasn't expecting delivery until a week later. Came on Friday 25/5 wasn't in. Rescheduled with the driver for the following Monday. Came at 10.30am on that day. Very pleased. very good speedy service. Will be buying from Sports Direct again in the future. Thanks Richard”

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Posted 3 years ago

“I am not really impressed. I wanted some ladies high tops. Went to the store only to be told they don’t stock them. I bought my last two pairs for that store, why do they no longer stock them, it’s not like they’ve gone out of fashion. I pointed out they have them online and was told I should order online then and that I could click and collect. Only two things wrong with that scenario. Firstly, that would mean another trip to the store to collect them and secondly, whether I have them delivered to my home or click and collect, I still have to pay £4.99 postage. Why the heck would anyone click and collect in the first place, I though the whole idea of that was to save postage. On the plus side, they did arrive promptly but next time I will shop elsewhere.”

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Posted 3 years ago

“Everything has gone well!!!”

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Posted 3 years ago

“This 'company' is beyond a joke. I know most of you will not wish to read such a lengthy review however I feel that the length itself even without any idea of context should hopefully more than put off any prospective purchasers as I cannot stress enough how much this company deserves to go under administration. In my first order, placed 20 Mar '21, I wanted a pair of grey trainers, I also purchased two further items not relevant to this case, however I received an incorrect item. It was a white pair of the same model. They had been previously worn too, stained soles and the like. They had arrived inside a box that's label said grey/grey; the invoice said grey/grey. Yet I received a pair of dirty white trainers where the inside of the box contained mud and the paper packaging was not folded over nicely as a new pair should. I proceeded to contact CS complaining that I was in no way anticipating the arrival of 'seconds' in an attempt to return this unwanted item. Having paid with a gift card there was no way I could order a new pair whilst awaiting my refund without being left with the gift card still unused. I simply wanted them to reserve one copy of the item as stock was running low whilst I was waiting their confirmation of the return. This was not possible of course. Naturally they appeared much less interested in my case at first given that they knew they could not lose any money to me, with the refund not proposed in cash. To this day I have still proved unable to receive the item herein due to their stubborn lack of communication skills. They subsequently requested I order a new item, an inferior item none the less due to the unavailability of the desired item with them expecting me to pay a second delivery charge! It was only 6 days and many emails later I was able to receive a free next day delivery code for my replacement order. At least this is something I thought on the contrary they couldn't even deliver next day as promised, it arrived three days later. I was in no way compensated for my time or the lack of desired item. Having received my second delivery including 5 3pk DKNY t-shirt I was extremely dissatisfied with the quality. I emailed CS again to no avail stating that 'I have worn one of the T shirts only once then washed it at 30 degrees cold wash, as I wash all my cotton, they have shrunk massively despite the label saying they can be washed up to 40.' This is where I apparently became inadequate in the field of laundry for Tom at CS advanced with the accusation 'it is not unfair to assume that you may not have washed the DKNY shirt in question correctly... it may be prone to changing in size and shape when wet.' It is not unfair to assume therefore that whenever you buy anything from Sports Direct. you have to make allowances that the item may or may not adjust anywhere up to and including 100%. Fast forward to today, four weeks later, I have to chase them down again with yet another email asking why they are yet to respond. In summary, I have not received the item I wanted, more than 8 weeks has passed, I am still unsatisfied with my order. I would not recommend this company to my worst enemy. They called me a liar, unable to do my own laundry, there was never an ounce of sympathy shown. It was like communicating with robots programmed to ignore any issues their only suggestions be that you finance more delivery charges to resolve issues that apparently don't exist I have never felt compelled to leave a review before however their pathetic excuse of a response does not in anyway make up for anything. On a more humorous note. I have received more than a dozen emails asking me to review the company but also individual employees at CS. Congratulations Mr Ashley, your persistence has paid off; here is your review.”

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Posted 3 years ago

“Very happy with the golf clubs, first delivery went missing second one arrived over 2 days, ALTHOUGH CHEAP HERMES ARE THE WORST COURIER FIRM WE HAVE EVER KNOWN.”

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Posted 3 years ago

“I have no problems with this company and would do more shopping with them with no qualms at all.”

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Posted 3 years ago

“Thank you I’m very happy with my purchase.”

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Posted 3 years ago

Sports Direct is rated 3.7 based on 746,350 reviews