Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,350 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sports Direct kept me informed of status of order throughout the process, shipping was expeditious and items were as discribed.”

Helpful Report

Posted 3 years ago

“Very pleased with the ease of ordering online at delivery and quality of goods that arrived.”

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Posted 3 years ago

“livraison rapide, prux très abordables, objets de qualité, pour les chaussures Adidas et Sketcher, la taille correspond parfaitement. je recommande fortement”

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Posted 3 years ago

“Was Sent faulty item. Cant speak to anybody. Customer ticket was technical. sent pics and asked for replacement. Had to go to collect point instead of being collect being faulty . Then was refunded instead of replacement. There were plenty in stock on line to buy another. To buy again have to pay postage again!”

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Posted 3 years ago

“HAD WHAT WE WANTED, ORDER PROCESS QUICK AND DELIVERED WHEN THEY SAID IT WOULD BE. IF ONLY EVERY ON LINE ORDER WAS LIKE THIS.”

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Posted 3 years ago

“Hello, I need to inform you that I received a different product than the one I bought on the website (the product box also arrived all torn, the product looks like it has already been used, really disappointed). Do I have to pay to return this product? This was your mistake and not mine, I shouldn't have to pay for it because I already paid for the delivery freight. Can I at least deliver it to the store so as not to pay for the return ?? I hope you can help me because I waited a long time to buy these shoes and now I am very upset. Thanks.”

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Posted 3 years ago

“Quick delivery”

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Posted 3 years ago

“Poor website experience (purchasing workflow, filters not working properly). Impossible to return goods from an E-shop in the physical shop. The purchased item does not meet expectations.”

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Posted 3 years ago

“High quality product great price extremely quick shipping very pleased as always”

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Posted 3 years ago

“Shipping Company you use is substandard at best the site will not accept my email address so I can pay the customs and brokerage fees which by the way are highway robbery”

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Posted 3 years ago

“OK, so the website is easy to use, and everything was easy to order. My order was dues to arrive on the Thursday. Only one part did. I contacted customer support who kind of helped, they didn't seem bothered by the fact that my order was late arriving. I was told it would arrive withing 48 hours. Obviously someone can't do maths as the order took another 4 days to arrive. The order tracking is useless and not kept up to date either.”

Helpful Report

Posted 3 years ago

“I ordered some Sketchers, which were in stock. The transaction was easy, and they arrived quickly. So, all good.”

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Posted 3 years ago

“Ordered online, received the wrong product. Online support didn't provide an appropriate resolution.”

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Posted 3 years ago

“After a 10 days I still haven't receive my order, customer service is doing the very least about it and telling me to wait. Maybe you can help?”

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Posted 3 years ago

“Excellent service... quick n efficient!”

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Posted 3 years ago

“Order 2 England shirts and one of them had been printed on and then removed and sent to me shocking service”

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Posted 3 years ago

“One of the pairs of trainers I’d ordered had the Nike symbol drawn over in biro - luckily was able to get out with stain remover; didn’t want to send back and incur more postage costs than I had already. Disappointed there wasn’t an option for free delivery over a certain amount and free returns.”

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Posted 3 years ago

“Very quick delivery , app good, no problems, I've sent for a few pairs of trainers and always had good service !”

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Posted 3 years ago

“The order came very fast and was correct”

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Posted 3 years ago

“Poor. Wrong size of shoe sent by sportsdirect but no way to exakn this . Then I had to pay postage back and also lost the postage in refund so out of pocket by £8. Won't order from sports direct again”

Helpful Report

Posted 3 years ago

Sports Direct is rated 3.7 based on 746,350 reviews