Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,350 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

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“Easy to order, delivered when expected. My granddaughter loves her Karrimor Sandals I ordered.”

Helpful Report

Posted 3 years ago

“I ordered two pairs of trainers and paid extra for next day delivery on Sunday because I work all week and did not want the shoes left outside of my house. When they did not get delivered the next day, I contacted Sports Direct. They told me that the weekend falls into the holidays category, so the shoes were not eligible for next-day delivery. This was not at all clear on the site and I certainly would not have paid extra money for both shoes to be delivered next day if I had known that. When I asked for a refund on the shipping fee, they refused. My shoes were delivered at the end of the day on Monday. Also, VAT was included on top of the shoe price, so would have been cheaper to buy on Amazon or somewhere else. Will not be using them again.”

Helpful Report

Posted 3 years ago

“The golf balls ordered were excellent value and delivered promply”

Helpful Report

Posted 3 years ago

“This was my first time shopping with Sports Direct and whilst I wasn't overly happy about paying for postage and return costs, I was quite impressed with the speed at which my refund arrived for the items I had returned. I posted back the items on Monday and by Friday morning I had the refund in my account. I was pleasantly surprised. All in all the end to end process was very fast and smooth. Thank you.”

Helpful Report

Posted 3 years ago

“Good delivery good items good value”

Helpful Report

Posted 3 years ago

“the weymouth branch would not refund me for a pair of shoes we'd bought. they were pristine when i returned them, but i could only get a credit note. this appears to be within the letter of the law, but is appalling customer service, and i will not be shopping there again.”

Helpful Report

Posted 3 years ago

“No issues with Sports Direct however your shipping leaves MUCH to be desired. Still waiting for my order to arrive. Using the cheapest method of shipping with Hermes is just poor, 3 to 7 working days?! That is a week and a half! Def last time I will be ordering if this is what is used. And charging the same amount to collect from a store? Taking the mickey a little”

Helpful Report

Posted 3 years ago

“I have still not received my order. Your courier (Hermes) keeps changing delivery dates and times, and even informed me that they I ‘missed’ a delivery even though the shole family was home. I checked my CCTV to confirm no delivery was attempted. Terrible service so far!”

Helpful Report

Posted 3 years ago

“Ordered size 9. Box came with size 9 on it, but size 8 inside. Then couldn’t get chat function to work. Left hanging. Will have to send back and wait for stock to come in.”

Helpful Report

Posted 3 years ago

“Ordered next day delivery and haven’t got my package after a whole week”

Helpful Report

Posted 3 years ago

“Paid for a retro itsli 90 england shirt with19 printed on the rear for £39.99, plain shirt turned up and which is only £29.99 and i am struggling to get the refund, no one at sports direct will get back to me, even went in store and they couldn’t help, disgusting customer service, will take my business elsewhere in future”

Helpful Report

Posted 3 years ago

“AVOID buying anything online with this shop never had so much hassle they sent me to odd sizes and wouldn’t let me exchange them in store I had paid 4.99 to just get them delivered to store then pay Hermes to take them back still no refund after 24 days”

Helpful Report

Posted 3 years ago

“Bought as a present for my daughter, arrived very quickly. Pretty pale pink Sketchers. Just wonder why having the parcel delivered to store is the same price as having delivered to your home as for the majority of companies it’s free.”

Helpful Report

Posted 3 years ago

“Alles sehr gut, Lieferung kam sehr schnell”

Helpful Report

Posted 3 years ago

“Quick delivery however a bit disappointed at having to pay £4.99 postage and to then not have a free return label so had to pay another £3.50 to return one pair of shoes I didn’t want to keep !”

Helpful Report

Posted 3 years ago

“Everything went right and was delivered on time”

Helpful Report

Posted 3 years ago

“Poor- paid £7.99 for next day delivery and it was late. Order was placed in time yet did not arrive at the courier to be dispatched. Needed the equipment and ordered it from this company to get it at the right time, failed to meet expectations. I'm sure sports direct will blame Hermes of course.”

Helpful Report

Posted 3 years ago

“Was disappointed when my stuff did”t arrive on time after paying the extra for delivery ,sports direct refunded me but I had to chase Will order again though .”

Helpful Report

Posted 3 years ago

“Couldn’t get the item I needed in my nearest store , so ordered online a £9 item with a £4.99 delivery charge annoyed me ! My parcel was delayed too , not enough updates on delivery”

Helpful Report

Posted 3 years ago

“Still not received my items as promised and no update has been sent”

Helpful Report

Posted 3 years ago

Sports Direct is rated 3.7 based on 746,350 reviews