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Sports Direct Reviews

3.7 Rating 746,350 Reviews
100 %
of reviewers recommend Sports Direct
3.7
Based on 746,350 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Sports Direct Reviews

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024
Kate
Sports Direct 1 star review on 9th December 2024
Kate
Sports Direct 1 star review on 9th December 2024
Kate
Sports Direct 2 star review on 6th December 2024
Hilary Price
Sports Direct 4 star review on 26th November 2024
Maron Kelly
Sports Direct 5 star review on 14th November 2024
Howe Daugherty
Sports Direct 5 star review on 11th November 2024
James
528
Anonymous
Anonymous  // 01/01/2019
Quality service, fast delivery and great quality.
Helpful Report
Posted 3 years ago
Hey it’s Daniel Doherty and it’s very very good service
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Posted 3 years ago
Great service have used a few times for gym stuff and everything came and in good time
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Posted 3 years ago
Quick delivery
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Posted 3 years ago
Disappointing to find that my click and collect item wasn't ready 2 hours after it had been ordered. However, the assistant went off and got it out of it's cabinet. Unfortunately some staff members not wearing face coverings in the store. Very poor. Demonstrates lack of concern for their customers.
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Posted 3 years ago
Ordered online, and collected from a store. No problems, staff in shop where very helpful. I have ordered again.
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Posted 3 years ago
Easy to order and really fast delivery Great service
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Posted 3 years ago
Shocking service, paid for next day and it arrived 5 days later!!
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Posted 3 years ago
Ordered a table tennis table top, due for delivery on 28th May, on 28th it was at the delivery depot ready for despatch that day, on 31st it was damaged advised by XDP courier’s app. I emailed sports direct on 31st may and still no reply as to if I will receive another table tennis top or a refund! No contact from sports direct what do ever until I completed my review on trust pilot to which there was an instant response to say a an experienced customer service agent is already looking in to this, to which I still haven’t been contacted by sports direct, hense the reason to post another disappointed review here in the hope someone may email or call me! Very disappointed as this is a present for my Sons Birthday and I don’t know if and even when my Donnay table tennis top will arrive!
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Posted 3 years ago
Was very unhappy with the delivery.. The parcel was delivered in two packages. Both times it was left outside of the wrong house number. It was unnecessary stress to trace the parcels. I did complain, up to now no one has responded. Poor customer service
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Posted 3 years ago
I’m like sport direct
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Posted 3 years ago
Great delivery service, top quality trainers.
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Posted 3 years ago
Hermes were unable to. deliver my parcel for some reason and I am waiting to see what has gone wrong. I emailed your team on Wednesday and am still waiting for an update. I paid £4.95 postage so not very impressed.
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Posted 3 years ago
Great value ,good choice of products and very quick delivery thankyou
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Posted 3 years ago
Excellent... Does exactly what it says on the tin... Can't go wrong. Will definitely use again.
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Posted 3 years ago
Not impressed, ordered 2 pairs of walking shoes then received a mail hidden in plain sight among the usual sales fluff that said my order was being cancelled ! Apparently they are temporarily out of stock ? How does that work when your electronic stock control should show how many you have and they were showing as available when I purchased them on the website? Not only that, no mention was made of a refund !
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Posted 3 years ago
I have had to buy online as when I have been in store, there have been hardly any trainers to try on that I liked in my size (size 2) I therefore bought 3 pairs online and only one pair is suitable. The other 2 pairs didn't look good on me and I will be returning them. It will be expensive to send them back so I'll have to return them for a refund in store. I hope the store will accept that.
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Posted 3 years ago
Easy to use, good selection and products. Arrived safely and quickly
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Posted 3 years ago
Simple to order
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Posted 3 years ago
Ordered clothes for my son, sizing very good and delivery was quick. Very pleased.
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Posted 3 years ago
Sports Direct is rated 3.7 based on 746,350 reviews