sportsbet.com.au Reviews

Name: sportsbet.com.au
Rating: 3.33

3.3 Rating 570 Reviews

61 %

of reviewers recommend sportsbet.com.au

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3.3

Based on 570 reviews

Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

1800 990 907

Email:

customerservice@sportsbet.com.au

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sportsbet.com.au 1 star review on 21st April 2024

Anonymous

sportsbet.com.au 5 star review on 2nd March 2023

Nolan C Hart

sportsbet.com.au 1 star review on 24th October 2022

Darren Lewis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently I began receiving an error when placing a bet on the horses. Selecting the Top Tote odds I'd get the message "Errors on your bet slip" and it would not accept my wager. Then I tried placing the same bet using the lower Fixed Odds - it accepted the bet. Called customer service and found "the brokers" had blocked my account from accessing the tote odds. No-one was available to explain why they had done this, I've been a customer for nearly 10 years. Googled the issue and found more instances of dodgy practices. There's plenty of other providers out there, bet with someone else.”

Helpful Report

Posted 4 years ago

“I would give Sportsbet a five except for the fact that it is frustrating not being able to deposit a smaller amount with the Cashcard because if its setup. I know I can use Paypal and other methods from my acct but I don't always like to do it that way so Iam forced to use my long standing Ubet acct which is anniying”

Helpful Report

Posted 4 years ago

“Worst customer service ever experienced from a sports betting agency. Was apparently a premium customer. Hate to see how a normal customer would be treated.”

Helpful Report

Posted 4 years ago

“Been a long time customer with Sportsbet and absolutely disgraceful customer service. Closed my account yesterday after many years being a so called premium customer. If that’s how a premium customer gets treated would hate to see how a regular punter gets treated. Customer service Is non existent and will take business elsewhere.”

Helpful Report

Posted 4 years ago

“Terrible betting company. If you are thinking of joining don't, go to Bet 365 instead.”

Helpful Report

Posted 4 years ago

“If I could give zero stars I would. Sportsbet have no customer loyalty, no oncentives to stay with them and bad customer service representatives. If you want a good betting company switch to Bet 365.”

Helpful Report

Posted 4 years ago

“Was with them for 8 years, for some reason they took away the odds power up option. I asked customer service that said they'd put in a request. No change. I went back & asked customer service why, they don't know. They had no power to investigate this issue so I took my money out & now gone elsewhere. There was even a time they had a special to get your money back in bonus bets, I had to fight them to get it. Disgraceful behaviour & useless customer service department. I asked to speak with a manager but was told the supervisor was the highest person i coukd speak to but they had no power to fix anything. Seriously disappointed.”

Helpful Report

Posted 4 years ago

“I have Sportsbet and find it extremely dissapointing. I have been with them for over 20 years and they have zero customer loyalty. If you want a good betting company I suggest Bet 365. They are big on customer loyalty- frequent free bet credits and have an awesome cash out option. Also they show live scores so you can cash out whenever you want.”

Helpful Report

Posted 4 years ago

“Used them for years, messed up bets heaps and if you bother contacting them to sort it out they are just useless. No more”

Helpful Report

Posted 4 years ago

“Closed my acc today after 10 years. Worst customer service ever. Plenty of other betting agencies to join.”

Helpful Report

Posted 4 years ago

“It seems a lot of people on here have gambled away too much money, and have now taken their anger out on Sportsbet. Have been betting with them for a few years now, it took a while to 100% verify my account, but now i can easily deposit or withdraw money. Outlaid $50 on 10 x $5 boxed Trifectas, won $968, withdrew on the spot, cleared the next day into my bank account. I don't use credit cards for deposits or withdrawls, nor do i go for bonus bets etc. Whatever you deposit must be used in full before you can withdraw. That's the rules! Read them or weep. I find their chat window customer service fine. They have ever held any of my winnings and have always let me take my cash out (provided it's all winnings from turned over deposits). Cheers Sportsbet”

Helpful Report

Posted 4 years ago

“The biggest SCAMMERS in the betting business!! don't trust them! They've suspended my cashout before the game has even started or sometimes early in the game they will suspended my multi at their discretion, they have done this to me since September this year, what's the point of having a cashout option when most of the time it's suspended? This is how they get ya!! dodgy, greedy c**TS! Pack of frauds and very misleading! DO NOT TRUST THESE SCUMS!!”

Helpful Report

Posted 5 years ago

“Customer service is very poor the worst site to bet on they don’t give a poo about you any one else I have closed my account so don’t bet with them impossible to win only cash out is not much at all. All there good for is to tack your money.”

Helpful Report

Posted 5 years ago

“No customer service, price, delivery, return or refund deserves NO STARS! I placed a bet on the Eagle very early in the day to ensure good odds. Also placed bets on 3 other horses in the same race exactly the same way: 1 bet on the Win and another on the Place. Before confirming I always make sure I have an even number of bets. Just so happens I picked the winner but my bet had conveniently disappeared! The outlay wasn’t that big but the return was and, thanks to Sportsbet, I’ve lost the lot! After reading these reviews, it doesn’t surprise me. CS just say “you don’t have a bet for a Win”. I don’t have a Win because it was deleted. What I do wish I had was a screen shot of my bet slip. Think how easy this is for them to delete a minor bet out of the hundreds of thousands taken on Derby Day. I’m no fool but I don’t have a leg to stand on and Sportsbet know it. If you know what’s good for you, leave these scammers or just STAY AWAY!!!!! I have cancelled my account.”

Helpful Report

Posted 5 years ago

“Sportsbet is the worst betting company I've dealt with in regards to customer service. I had a terrible experience with this company and I hope it is isolated. I had a dispute on a bet because they didn't stipulate whether over time was included when making the bet. It was a $200 bet with approx $950 payout. I queried the result and after 2 hours on the phone they offered me a 5 dollar bonus bet. Insulting. I closed the account immediately. In the event of a dispute where certain terms of the bet are not stipulated and there is a reasonable amount of money on the line, this pack of arrogant wankers offered me 5 dollars instead of perhaps a refund in bonus bets or maybe even 50 bucks. It must be said i was betting quite regularly with them. I have multiple betting accounts and I've never dealt with a more arrogant customer service team before. This may have been an isolated incident/representative that I dealt with but, based on this I would seriously consider whether this is the right company for you.”

Helpful Report

Posted 5 years ago

“Misleading pack of arrogant smart ARSEHOLES.never again.”

Helpful Report

Posted 5 years ago

“Sportsbet Australia are the worst betting company going around. Very dodgy and they take no responsibility for any of there mistakes. Do not sign up... they will try and take your money at all cost👎”

Helpful Report

Posted 5 years ago

“very worst security system and bad customer service”

Helpful Report

Posted 5 years ago

“So condescending and arrogant organisation. Raised an issue and was told they would reimburse the bet. Two further contacts. Still didn’t do it. As a result I withdrew all my money as they do not provide for all of AUSTRALIA in terms of betting unlike bet 365, Ned’s etc. No loyalty bets etc. either. Significantly dropped off in comparison to the many other Australian agency’s and there options.. Failing to provide a decent product now. One word description. “Garbage”.”

Helpful Report

Posted 5 years ago

“The most shittest betting app you could ever use. If you win on a multi they end up putting an restriction on your multi bets which then you can no further out on multi bets. Would defiantly recommend using Bet365!”

Helpful Report

Posted 5 years ago

sportsbet.com.au is rated 3.3 based on 570 reviews