Sportsman's Guide Reviews

Name: Sportsman's Guide
Rating: 1.52

1.5 Rating 176 Reviews

12 %

of reviewers recommend Sportsman's Guide

Company Reviews

Questions

Metrics

1.5

Based on 176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Sportsman's Guide 1 star review on 15th February 2025

Anonymous

Sportsman's Guide 1 star review on 28th February 2024

Anonymous

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 5 star review on 12th March 2023

Babel F Gates

Sportsman's Guide 1 star review on 30th June 2022

Ken

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BOLDERTON 18 2 MAN LADDER TREE STAND WITH GRIZZLY GRIP SAFETY SYSTEM Bolderton 18 2 Man Ladder Tree Stand with Grizzly Grip Safety System Stand o'k but TERRIBLE customer service. For Sportsmans Guide..great company, usually! As for the stand itself it's a very well built, comfortable stand, wouyld give it 4-5 stars but...when I opened box I discovered the bag holding nuts and bolts had been opened. I should of re-boxed it and sent it back then and there. It was a re-stock item, NEVER accept a restock item from SG as they obviously do not check for broken or missing parts.....BAD! DOZENS of nuts-bolts, way to many to count. As i was half way through assembly I discovered LOTS of nuts and bolts missing, no problem go to hardware store and bought replacements.SEVERAL hrs later I discovered 4 missing parts. 2-shooting rail supports, 1-missing cup holder, 1- missing accessory hook. Call SG girl said they would re-ship, i refused as I had 5-6 hrs in assembly and wasn't going thru that again. She politely gave me manufactures # as they would send replacement parts. I called and recording said go to web page and fill out a form...good bye! Of coarse this was Sat so had to wait till Mon for reply. Looking back it took 9 e-mails to-from manufacturer asking the SAME question. I finally accused them of giving me the run around as EVERY question was answered in orrigional form submitted.They asked for phone # but refused to call. finally 4 days later (thurs) they reach a point saying parts were shipped, I hope so as a week as gone and no parts, no way to track no nothing! Sent complaint to SG saying pic showed 2 hooks and 2 cup holders but stand only comes with one each. Also suggested checking out re-stock items before they are re-stocked. I mean parts bag opened.....come on! SG replied they would respond in 32 hrs!!! GIVE ME A BREAK! Finally 32 hrs later SG replies how sorry they are and to let them know if they can be of any assistance acquiring my missing parts!!! They call that "customer service"? it was nothing but a form letter!! Started this review with 3 stars, i'm so upset I'm changing to two because of no customer service and false advertising showing 2 cup holders and stand come with one. I've spent several hundred dollard at SG in 3 yrs but wont spen any more on tree stands.”

Helpful Report

Posted 4 years ago

“Atrocious customer service. This company is a scam. Took order & payment & did not ever send product. 4 months. Took attorney intervention to receive refund.”

Helpful Report

Posted 4 years ago

“Bad bad bad bad costumer service”

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Posted 4 years ago

“paid $45 or $50 dollars for a years membership in oct 2019, made several orders totaling around $700, in june of 2020 i'm told my membership is expired?? not worth fighting over that amount of money, i'll take my business to a more reliable and reputable company. its was NOT a temporary membership!”

Helpful Report

Posted 4 years ago

“This company does not even deserve one star. I ordered 2 ammo cans from them based on the picture they showed. The pictured showed a pristine looking ammo can with the markings I wanted on it. What I got were 2 ammo cans with no markings, faded paint, rust, dents, dirty, and smelled like dog pooh! No kidding! These cans smelled like they were used to collect dog doo! Take a look at the 2 pictures of their ad and what I got. Of course I contacted them about it and here was their reply: "Thank you for your response. If we can be of further assistance, please feel free to contact us. Enjoy the Outdoors! Sportsman’s Guide Customer Experience Team" Wasn't that nice of them! When I asked for them to be replace, I got no answer at all. Don't buy from this rip-off company. You never know what you're really going to get and they stand by nothing.”

Sportsman's Guide 1 star review on 19th May 2020

Helpful Report

Posted 4 years ago

“Their customer service is absolute GARBAGE!!! I spent over a Thousand dollars in one purchase and they screwed me out of everything left me waiting for over 3 months and just now received my refund . After they changed the delivery date 3 times!!!!! Then just suddenly refunded money and sent a trashy excuse of an email. Would never spend a dime here for their cheap Chinese junk.”

Helpful Report

Posted 4 years ago

“Much more professional than outdoor limited hands down”

Helpful Report

Posted 4 years ago

“The cheapest and lowest quality products. Impossible customer service,”

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Posted 5 years ago

“Bate ans switch - would not exchange or refund on ammo order.”

Helpful Report

Posted 6 years ago

“They have great deals and ship fast.”

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Posted 6 years ago

“Everything from Shipping, to Product Failure on First Use, To Customer Service. Run far away and shop Cabelas or Bass Pro.”

Helpful Report

Posted 6 years ago

“THEY have a great site I been doing business with them from 2005and they are good to deal with and good on price”

Helpful Report

Posted 6 years ago

“Diversity of products and good prices, also fast shipping.”

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Posted 6 years ago

“Always something new, great prices, lots of chances for coupons and free shipping.”

Helpful Report

Posted 7 years ago

“Hard to find items at a very good price!”

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Posted 7 years ago

“good prices”

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Posted 7 years ago

“Daily deals with unbeatable prices”

Helpful Report

Posted 7 years ago

Sportsman's Guide is rated 1.5 based on 176 reviews